Windows 10: Laptop random reboot after update to latest win edition - Solved

  1.    15 Jan 2018 #1

    Laptop random reboot after update to latest win edition -


    Hi guys.

    I am still having issues with my laptop
    Reliability history attached in thread :

    Laptop random reboot after update to latest win edition - Windows 10 Forums

    can someone knowlegable about kernel dumps get on board and tell me what is going on so I can use the laptop?

    I do not experience a BSOD but a random restart - for some reason.

    Would really appreciate someone telling me if they had similar issues.

    Marko1401 said: View Post
    Device manager shows no hardware issues with devices, no question marks.
    ssd life is at 97% without any problems, just checked. I initially also thought that I have a failing SSD. I'd like to eliminate memory problems next. Some tool?


    Attachment 170205
    Attachment 170206
    Attachment 170207
    Attachment 170208
    Attachment 170209
    How do I rule out ANY hw issues?
      My ComputerSystem Spec

  2.    17 Jan 2018 #2

    Hi, have you resolved this?

    In this case:
    Windows 10 - LiveKernelEvent Code 141 - Page 2 - Windows Crashes, BSOD, and Hangs Help and Support
    it was RAM incompatibility.

    Note the idea of trying an older graphics driver (which in your case would seem to be a complete guess, however a few people have found after upgrading that they need an older graphics driver or to update their BIOS).

    (Note: posting pictures of your Reliability History doesn't actually provide much info- it's the report shown when you click the red crosses that's important - and in your case, you're looking for one which is repeated and occurs at the times you have a restart).

    Depending how often this happens, it might be interesting to run your PC in Safe Mode just to see if it restarts at all.

    As to hardware- you could try running a RAM test.
      My ComputerSystem Spec

  3.    19 Jan 2018 #3

    dalchina said: View Post
    Hi, have you resolved this?

    In this case:
    Windows 10 - LiveKernelEvent Code 141 - Page 2 - Windows Crashes, BSOD, and Hangs Help and Support
    it was RAM incompatibility.

    Note the idea of trying an older graphics driver (which in your case would seem to be a complete guess, however a few people have found after upgrading that they need an older graphics driver or to update their BIOS).

    (Note: posting pictures of your Reliability History doesn't actually provide much info- it's the report shown when you click the red crosses that's important - and in your case, you're looking for one which is repeated and occurs at the times you have a restart).

    Depending how often this happens, it might be interesting to run your PC in Safe Mode just to see if it restarts at all.

    As to hardware- you could try running a RAM test.
    I couldn't get the official test you guys sent me to load, hence ran the windows 10 native one, which reported no problems at all.

    I can post those results of course.
    If its ram, then awesome I'll just buy a new 8 GB ram stick and go with that, problem solved.

    Is there any way I can make sure its not something like motherboard related?
    I'll post memory diagnostic tool info later on, running the test again.
      My ComputerSystem Spec


  4. Posts : 20,080
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Jan 2018 #4

    Please run this log collector and post a zip into this thread for troubleshooting:
    log collector v2-beta08.zip
    Before running the tool please make sure that English is the default language so that the files can be scanned and read:
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
      My ComputerSystem Spec

  5.    21 Jan 2018 #5

    zbook said: View Post
    Please run this log collector and post a zip into this thread for troubleshooting:
    log collector v2-beta08.zip
    Before running the tool please make sure that English is the default language so that the files can be scanned and read:
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    Awesome.

    The log report is here :
    Laptop random reboot after update to latest win edition  - Attached Files
      My ComputerSystem Spec


  6. Posts : 20,080
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Jan 2018 #6

    In scanning the log files these were some notable findings:

    The RAM is mismatched.
    The drive had paging errors.
    There were approximately 10 in roughly 30 days: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    For all tests / steps please post images into the thread.
    If there are problems posting images please use one drive or drop box share links.

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    6) Run HD Tune: (on all drives) and post 3 images for each drive:
    http://www.hdtune.com/
    a) Health (SMART)
    b) Benchmark
    c) Full error scan

    7) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 6 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials

    8) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings > on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
    > on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread

    9) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
    http://www.resplendence.com/whocrashed
    10) Click analyze > look for dead or deaddead in the results > post the results into the thread
    11) Run the log collector after the above steps and post a new zip into the thread:
    log collector v2-beta08.zip

    Code:
    Event[1784]:  Log Name: System  Source: Disk  Date: 2018-01-17T00:11:50.385  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: MarkoV5  Description: An error was detected on device \Device\Harddisk1\DR2 during a paging operation.Event[1785]:  Log Name: System  Source: Disk  Date: 2018-01-17T00:11:50.385  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: MarkoV5  Description: An error was detected on device \Device\Harddisk1\DR2 during a paging operation.Event[1786]:  Log Name: System  Source: Disk  Date: 2018-01-17T00:11:50.416  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: MarkoV5  Description: An error was detected on device \Device\Harddisk1\DR2 during a paging operation.Event[1787]:  Log Name: System  Source: Disk  Date: 2018-01-17T00:11:50.416  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: MarkoV5  Description: An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
      My ComputerSystem Spec

  7.    03 Mar 2018 #7

    Hi Guys,

    For reasons unknown to me, with a latest win update (some driver something)
    I am no longer having these issues.

    Weird.
      My ComputerSystem Spec


 

Related Threads
Hi Guys, love the new iteration of windows 10. Its cool and looks a little more polished. However I exprienced random reboots with my laptop while using it, and I think its not hardware related. SFC reports no issues. Any tools I can use...
Hi all Yesterday I downloaded the latest update for The Creators Edition but it failed twice with an error code 802....... Now when I go to settings to try again, my system hangs when I click on update and security. None of the options to reset...
I have a Toshiba Laptop which is running evaluation edition 15031.rs2 and was updating without any problems since the original install up till the latest version. (15042) I have tried three times and each time the machine gets to loading and...
Hi, I've got an Acer laptop with an ATI Mobility Radeon HD 4650 that was state of the art back in 2010 and I can still play games like Diablo 3 and Sims 4 on it. Now I use it as a media center and it's been parked right by my TV for the last...
So far, I cannot run a no sleep hard drive program, Task Manager, or Outlook. Oh joy as I look for other things that no longer work. And...it's now working again, all of it. I guess it had to ruminate and digest the update for a few hours. I did...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 14:37.
Find Us