Error code: (0x80073712)

phant0m2017 · 30 Dec 2017

hi there , i have a toshiba satellite c660 series using windows 10 64 bit....up until 2 weeks ago my laptop had been running fine .i always keep my computer updated then i recieved a cumulative update :tried installing it and i got the error code(0x80073712).tried many times but same result ! i then tried this.....

Swipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
Enter command prompt in the search box.
In the list of results, swipe down on or right-click Command Prompt, and then tap or clickRun as administrator.
In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth
To close the Administrator: Command prompt window, type Exit, and then press Enter.
Run Windows Update again.

unsuccessful.....i tried the fix problems with windows update but no joy there neither......would be very grateful if anyone could put me on the right track..........thanks........regards Neil

Caledon Ken · 30 Dec 2017

Hi phant0m2017

Have you tried the update trouble shooter.

Start > Settings > Update and Security > Troubleshoot > Windows Update

You may also try Windows Update Reset. This likely delete your Update history seen under "View installed update history"

Reset Windows Update in Windows 10

As with any change like this I recommend you create a Image with a tool like Macrium Reflect in case the unexpected happens.

Backup and Restore with Macrium Reflect

Ken