Windows 10: hp laptop booting up and freezing

  1.    20 Dec 2017 #1

    hp laptop booting up and freezing


    my WIN 10 HP laptop boots.up slowly, then
    will take me to my desktop. desktop icons load but Simple Sticky Notes which I have on my desktop do not load. Then.everything freezes. I do have a mouse cursor which moves freely but I can not click on anything. Keyboard is unresponsive.
    What can I do?
    thank you
      My ComputerSystem Spec

  2. Masterchiefxx17's Avatar
    Posts : 419
    Windows 10 Professional 64bit
       20 Dec 2017 #2

    See if you can perform a clean boot on the PC and see if the problem remains:

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts Performance Maintenance Tutorials
      My ComputerSystem Spec


  3. Posts : 20,990
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Dec 2017 #3

    The clean boot will be useful in finding software conflicts.
    In addition to the clean boot HP computers often have on board HP UEFI diagnostics.
    If they are not already installed you can either download and install or use a USB.
    Version 6.5 is new.
    After it is installed plan to run the testing overnight.
    It has an automatic abort for any failure.
    So an aborted test is an incomplete test.
    If the testing is still running the next day that is a good sign.
    Power on the computer and repetitively click the F2 key to boot to the HP hardware UEFI diagnostics.
    Run the loop until failure test overnight.
    The duration of testing depends mostly on the RAM and drive.
    The following day if there were two loop until failure runs click the keyboard escape key and confirm the pass in the logs.
    Report the test results into the thread.
    HP PC Hardware Diagnostics | HP® Official Site
      My ComputerSystem Spec

  4.    21 Dec 2017 #4

    I cannot do a cleanboot. Win and r are unresponsive. All ii can do in log in.then computer takes me to desktop and it freezes.everything unresponsive. Mouse cursor moves butbthat is all
      My ComputerSystem Spec


  5. Posts : 20,990
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Dec 2017 #5

    See if any of these methods will launch administrative command prompt:

    10 Ways to Open the Command Prompt in Windows 10
    10 ways to launch the Command Prompt in Windows | Digital Citizen
    Windows 10 tip: The fastest, smartest ways to open a Command Prompt window | ZDNet


    See if you can place the computer in safe mode:

    Boot into Safe Mode on Windows 10 Performance Maintenance Tutorials

    See if this keyboard method works:
    Type:
    1) win + x (simultaneous)
    2) a
    3) alt + y (simultaneous)

    4) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)


    5) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)
      My ComputerSystem Spec

  6. MrHudson's Avatar
    Posts : 417
    Windows 10 Home 64-bit Edition
       23 Dec 2017 #6

    There is a on screen key board you can try. forget how to access it.
      My ComputersSystem Spec

  7.    24 Dec 2017 #7

    See if you can boot into Safe mode using one of the following methods. Then run the tool below to provide some helpful information about your computer.

    https://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way


    Download the following and run
    http://filehippo.com/download_speccy

    The information found by Speccy is very helpful when diagnosing issues.

    1. Go to File Menu
    2. Select File > Publish Snapshot
    3. Copy the created link in your next reply
      My ComputerSystem Spec

  8. MrHudson's Avatar
    Posts : 417
    Windows 10 Home 64-bit Edition
       24 Dec 2017 #8

    Barbs said: View Post
    my WIN 10 HP laptop boots.up slowly, then
    will take me to my desktop. desktop icons load but Simple Sticky Notes which I have on my desktop do not load. Then.everything freezes. I do have a mouse cursor which moves freely but I can not click on anything. Keyboard is unresponsive.
    What can I do?
    thank you
    If you don't have a warranty on it,, Do a clean install.
    I have a HP it wounded up crashing on me. My niece gave me her HP that crashed on her.. both now have clean install. On the one my niece gave me, I downloaded the HP Support Assistant, it downloaded what software there it reconized and installed them. the link zbook provided, download it and install.
      My ComputersSystem Spec


 

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