Windows 10: Windows freezing every 2 seconds for a second at the time

  1.    13 Dec 2017 #1

    Windows freezing every 2 seconds for a second at the time

    Hey peeps!

    I'm helping a friend update her HP laptop (15-n204eo) to Win10 from 8.
    Problem is that after the update, the computer freezes every 1-2 seconds for 1-2 seconds. It is constant and never stops.

    Drivers are up to date and so it Windows itself. I've tried a fresh install as well, but same problem.
    We did not have these issues in Win8.

    Any thoughts?
      My ComputerSystem Spec

  2.    14 Dec 2017 #2

    My computer runs very hot and turns off or freezes this is one of the most common problems. Most likely this problem is heat related.

    Any laptop has a cooling module which includes two parts: the heat sink and cooling fan. When it works, the processor (CPU) heats up and the heat sing heats up too. At some temperature level, the fan kicks in and cools down the heatsink. The problem starts when the cooling module collects too much dust inside. The dust kills normal airflow inside the cooling module. Eventually, the processor overheats and the laptop turns off unexpectedly or freezes.

    This problem can be fixed by cleaning the cooling module.

    Cleaning the cooling module.

    Some laptops give you an easy access to the heatsink and fan. In laptops like that you can access the cooling module through the bottom cover.
    In my example I had to remove the cooling module. Otherwise, I wouldn’t be able to remove the fan and access the heatsink.
    In some models you can remove the fan without separating the heatsink from the CPU.
    After I removed the fan, I found a thick layer of dust inside. Cleaning it up will fix the overheating problem.

    Apply thermal paste on the processor.

    You should apply new thermal paste before installing the heat sink back in place.
      My ComputerSystem Spec

  3. Posts : 20,789
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Dec 2017 #3

    For HP computers open the HP website > software and drivers > enter product or serial number > view drivers/software/firmware
    Look for UEFI hardware diagnostics > download and install
    Or download and install from this HP website for the latest version:
    HP PC Hardware Diagnostics | HP® Official Site

    Instead of installing another option is to use a flash drive.
    For the computer once it is installed > power on and repetitively click the F2 or F10 key to open the BIOS diagnostics or BIOS menu respectively.
    For the flash drive > power on and repetitively click the F9 key to open the boot menu to boot to the external USB hard drive.

    Run the loop until failure mode overnight.
    If it has made 2 loops the next day (duration is impacted most by RAM and Drive) then click the keyboard escape key and check the log to confirm the pass. If there is any problem with the hardware the testing is designed to automatically abort. So if the battery is bad the test would abort early and there would be very little hardware testing.

    Once you have ruled out hardware problems with the HP UEFI diagnostics you can then look for problematic applications/software by placing the computer in clean boot:

    If the freezing disappears using clean boot then it is likely one of the non-Microsoft services. This can be troubleshooted to narrow down or isolate the problematic service.

    If the freezing does not improve with clean boot then move to safe mode, safe mode with networking, or safe mode with command prompt.

    Report into the thread:
    1) The results of the HP UEFI diagnostics
    2) The change in hangs/freezes with clean boot
    3) The change in hangs/freezes with safe mode
      My ComputerSystem Spec

  4.    14 Dec 2017 #4

    I solved it eventually.

    I tried deactivating devices one after another in the Device Manager and noticed that the freezing stopped when I deactivated one of the two graphics cards.
    AMD generic drivers didn't work with those properly, not even the newest one from HP, so I tried an old driver from 2015 and that solved it.

    Also disabled Windows Update from updating drivers so she won't have the problem pop up again in the future.
    Last edited by johanruda; 14 Dec 2017 at 06:49.
      My ComputerSystem Spec


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