You will be surprised many call support personnel for companies like this don't really know a whole lot its common like maybe 10% of the call people actually know about computers at an enthusiast level let alone a basic principle understanding level the other 90% of them just read systematically from a systematic flow chart when corresponding with customers and know very little on how the components of a pc work.
It also does not matter that i linked you the data sheet for 13th gen there is not much different between the two generations, the main outlier is they are both 10nm dies and they are also back to back generations both points of which means they are very similar almost identical bar a few extra features on 13th gen.
When i clicked through 12th gen to get the data sheet it took me to 13th gen i could not be bothered to go and find the 12th gen sheet for this reason coz it does not matter the principle is still the same.
Intel ME is irrelevant in the thread as its out of context and not part of the issue.
Contact frame is situational and is about min/maxing your rig after its cooling solution is adequate its not the fundamental solution. Your first solution is getting a cooler that is rated for
180TDP or higher. I did already mention this in my previous post.
under voting and contact frame are min/maxing your setup. Cooling solution is fundamental.
Again the stock RM1 cooler is only rated to 65TDP this is 100% your problem, so as soon as you boost which is going to happen when you run something like a virus scan then your cooler becomes in effective as soon as you boost.
Well its a combo of three things the points the person before me made and p/c states but mainly its your cooler. The other stuff like dialing in your Pstates like under volting comes from again min/maxing.
You have to think like this 65TDP is the min/base rating for your CPU and the RM1 cooler is rated to a max of of 65TDP
Meaning your are only going to get effective cooling at a low Pstate basically only at idle or very light workloads like web browsing for example.
On the other hand virus scan is very performance heavy as its straining I/O of the whole computer at various times. Reading memory in real time and also evaluating things. These all cost so a CPU scales and will just keep turning up its performance as more workload comes which means more heat, assuming you are running as stock here and with boost as you never specified overclocking to a base.
You have to think also that 100c is your T junction so even though the stock cooler sucks it is still subtracting up to 65wTDP from 100c in your processors case it would be
cooler > CPU > T junction
65w > +- 65w-180w > +- T junction
Also note how the cooler is for both 12th and 13th gen. Again both 10nm dies and back to back gens meaning they are very similar in scope.
Intel(R) Laminar RM1 Cooler Specifications for 12th and 13th...
One other point that is relevant is that companies like this test batches of samples so they pick the worst and best parts in every way out of a batch of parts of the same make/family/model. They then use the selected parts as the control measures so that in theory all other parts that sit at a higher quality perform at in theory simulated better odds.
Regardless Intel has always made bad coolers for like the last 30 years. Ones that only just do the job as in they ship with a bare requirement of keeping the CPU from destroying the whole computer because money and cost cutting. They are not in the cooling game the are in the CPU game if you want a cooler go to a cooler manufacture
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Any support person that remotes in and installs the driver utility for you sounds exactly like one of the 90%. I just explained to you some logic basically your issue and how to solve it.
Id never let anyone remote into my PC either, you should of declined. You should also probably renew your external IP, if you want to try to roundabout me again then i don't know what else to say. I tried.
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You also have to take into consideration that if a tech support tells you something like "oh we can just RMA the part for you for free"
That they are just following protocol. There could not actually be anything wrong with the part but as long as its under warrant they are just giving you a good faith service and sending you a "new" part. They will then test your old one and if it falls under specs they will send it to the next RMA caller.