Odd happenings when adding 2nd SSD/HD to newly built PC

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  1. Posts : 47
    Windows Ten!
       #1

    Odd happenings when adding 2nd SSD/HD to newly built PC


    Hi everyone. I've recently taken the plunge and built myself a new PC, after my eight year old home-built machine decided to go pop.

    Everything with the new PC works really well, apart from when I add another hard drive into the mix.

    I tried to install my old 1TB HD from the other PC, to use as a data drive, but to no avail. As soon as I'd switch everything on, the machine would freeze at the boot splash screen, unless I removed the data cable from it. Plug the drive into a caddy, and it ran fine, with no errors on Crystal Disk Info......

    Gave up with that drive, and formatted/installed my old 250GB Hynix SSD, which seemed to be going better........until the machine started acting odd - HDMI out of range, drive vanishing from This PC and being unable to access files, when it was working - even the rear case fan's lights got stuck on until I gave everything a hard reset.

    I'm at a loss as to what could be causing this. It's running a clean install of Windows 10 Home and all the drivers I can think of are installed and updated.

    I've tried to use different SATA connections on the mainboard and different SATA cables, but no luck.

    Could it be down to a setting in the BIOS? as the PC freezes before booting into windows?

    I tried to update the Bios, but Gigabyte's software would have none of it!

    Thanks in advance

    Windows 10.0.19042 Build 19042

    http://speccy.piriform.com/results/d...Z3aFoN3373KoIw
      My Computer


  2. Posts : 1,617
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #2

    I tried to install my old 1TB HD from the other PC, to use as a data drive, but to no avail. As soon as I'd switch everything on, the machine would freeze at the boot splash screen, unless I removed the data cable from it. Plug the drive into a caddy, and it ran fine, with no errors on Crystal Disk Info......
    I presume by plugging into a caddy you mean an external drive caddy -usb

    I suspect on first appearance that you have the SATA ports configuration in firmware incorrectly set
    As your Crucial drive is a 2.5 SATA SSD and not an M2 drive there can be no question of SATA port 1being disabled which it is if an M2 SATA drive is installed

    However although that does not apply check these settings in firmware
    Port 0/1/2/3/4/5
    Enables or disables each SATA port. (Default: Enabled)

    You need to refer to your manual
    https://download.gigabyte.com/FileLi...al_z490m_e.pdf

    If the setting is RAID for the SATA controller then it could indeed be the cause.

    SATA Mode Selection
    Enables or disables RAID for the SATA controllers integrated in the Chipset or configures the SATA
    controllers to AHCI mode.
      My Computer


  3. Posts : 7,724
    3-Win-7Prox64 3-Win10Prox64 3-LinuxMint20.2
       #3

    Hi,
    What was on it another operating system ?
    If so probably in legacy mode which the new was likely uefi only boot so freeze yeah likely would happen.

    Put it back into the external hdd enclosure and use free minitool to see what all is on it partitions wise it will even show any linux grub sludge if there
    This is a clean version after running click no to update to the newer version.
    MiniTool Partition Wizard Free Download (2021 Latest) for Windows 10, 8, 7
      My Computers


  4. Posts : 1,617
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #4

    I agree if the other drives tried had OS on them. A good point I missed that possibility.
    Although I cannot see it explaining
    Gave up with that drive, and formatted/installed my old 250GB Hynix SSD, which seemed to be going better........until the machine started acting odd - HDMI out of range, drive vanishing from This PC and being unable to access files, when it was working - even the rear case fan's lights got stuck on until I gave everything a hard reset.
    that situation.

    RAM
    You are using two sticks of ram and they should be in slots A2 B2 - and I think you have them in A1 A2

    Additionally to that, on that board your i5 CPU
    Z490M (rev. 1.0) Specification | Motherboard - GIGABYTE Global
    is supported for ram running at
    Intel® Core™ i5/i3/Pentium®/Celeron® processors:
    Support for DDR4 2666/2400/2133 MHz memory modules
    as can be verified here
    Intel(R) Core™ i5-10400 Processor (12M Cache, up to 4.30 GHz) Product Specifications
    Memory Types
    DDR4-2666

    NOT for your ram running at tested speed if that is what it is set at
    KHX3200C16D4/8GX
    3200

    If you look here
    Z490M (rev. 1.0) Specification | Motherboard - GIGABYTE Global
    you can see that on
    Intel® Core™ i9/i7 processors:
    DDR4 4400(O.C.)/ 4333(O.C.)/4266(O.C.) / 4200(O.C.) / 4133(O.C.) / 4000(O.C.) / 3866(O.C.) / 3733(O.C.) / 3600(O.C.) / 3466(O.C.) / 3400(O.C.) / 3333(O.C.) / 3300(O.C.) / 3200(O.C.) / 3000(O.C.) / 2666 / 2400 / 2133 MHz memory modules

    ram can run OC at 3200 BUT NOT ON YOUR PROCESSOR.

    that I suspect may be the cause of some of the problems
    1. RAM in incorrect slots
    2. RAM configuration - if set 3200 NOT suitable for system.
      My Computer


  5. Posts : 1,617
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #5

    Further to the above
    You have BIOS version
    BIOS
    Brand: American Megatrends Inc.
    Version: F5
    Date: 17/06/2020

    You mention that
    I tried to update the Bios, but Gigabyte's software would have none of it!
    You should NOT update that BIOS as the other versions
    F7C and
    F20A -
    them being only 3 in total are BETA BIOS - they were issued for specific reasons and do not address your issue.
    Your CPU is validated by F5

    Generally speaking you should NEVER install a BETA BIOS
      My Computer


  6. Posts : 47
    Windows Ten!
    Thread Starter
       #6

    Thanks to all of you for your help. You lot know your stuff!

    Yes, if I plug either drive (1TB Samsung 'mechanical drive' or Hynix SSD) into a external drive caddy they both work fine. I can move data around and see everything on them.

    I'll check to see if all the SATA ports are active (they should be, as the data on the Hynix SSD can be seen, until you try to access it in This PC, then it vanishes)

    The SATA controller needs to be set to AHCI for non-raid, correct?

    The 250GB Hynix SSD was my boot drive on the old system, but I formatted it from the caddy to NTFS. Format again just in case?

    I'll check the RAM MHZ to see if it's correct for the CPU. If this wrong, why does the machine run flawlessly with one drive in it? Played GTA 5 for three hours last night, no problem! I thought I'd put the RAM in the correct slots for dual channel (colour coded grey) I'll check again.

    3200mhz is through the XMP setting in the BIOS.

    The RAM is; HyperX FURY RGB 16GB (2x 8GB) 3200MHz DDR4 RAM (XMP enabled)

    Duly noted about the BIOS - I'll leave it alone!
      My Computer


  7. Posts : 1,617
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #7

    To run smoothly the ram needs to be in A2 B2 as I said refer please to your manual
    Yes you need it set ACHI not RAID
    If by this you mean you have set XMP
    3200mhz is through the XMP setting in the BIOS.
    please cancel that XMP and run at SPD for the reason mentioned on my post 4.
      My Computer


  8. Posts : 47
    Windows Ten!
    Thread Starter
       #8

    Macboatmaster said:
    To run smoothly the ram needs to be in A2 B2 as I said refer please to your manual
    Yes you need it set ACHI not RAID
    If by this you mean you have set XMP
    please cancel that XMP and run at SPD for the reason mentioned on my post 4.
    Hi, The RAM IS in A2/B2 (Thought I'd got it right!) SATA controller is in AHCI mode. I've turned off XMP........Still no luck.
      My Computer


  9. Posts : 1,617
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #9

    1. You have CCleaner running and it is skip UAC which means it does not have to ask you for permission.
    My strong recommendation is to uninstall it. As a general maintenance tool it is not appropriate on 10.

    2. Is the C drive bitlocked
    I think Bitlocker is running
      My Computer


  10. Posts : 47
    Windows Ten!
    Thread Starter
       #10

    Macboatmaster said:
    1. You have CCleaner running and it is skip UAC which means it does not have to ask you for permission.
    My strong recommendation is to uninstall it. As a general maintenance tool it is not appropriate on 10.

    2. Is the C drive bitlocked
    I think Bitlocker is running
    Hi, I've used CCleaner since 2004 and had no problems? I turned off UAC (Always do)

    I'll check Bitlocker.......:)
      My Computer


 

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