New Desktop PC No Beeps Nothing on Monitor

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  1. Posts : 1,695
    Windows 10 x64 (1809)
       #11

    Efdy said: View Post
    I have just been plugging the monitor cable into the motherboard video output when there is no GPU card in the slot and plugging the monitor cable into the GPU cards when a GPU card was in the motherboard slot.

    Good.

    I don't know how to enable integrated graphics in the BIOS if that is something that can be done without seeing a picture on the monitor. I also don't know how to check that CSM is enabled if one needs to be able to see a picture on the monitor to do that.

    So, to be clear here.... you don't get any image at all? Or you see the boot screen and that's it? I need to be sure which is which.

    I don't know how to find out if my GPU cards are EUFI certified.

    We're not going to worry about this for now.

    The new PC has the MSI GeForce GTX 1060. Would that card not support EUFI out of the box?
    Motherboard: ASRock Z370 Pro4 1151 300 series
    Monitor: Asus-VS247H-P 24-inch LED

    Not going to worry about the GPU yet. I see the you have the ASRock Z370 Pro4 board?

    Someone from ASRock sent an email to me with some instructions for clearing the BIOS, which I don't know anything about.

    So, you haven't done anything in the BIOS (UEFI)? That's a concern. It sounds like you've not done any BIOS configuring. Looks like you need to do a clear CMOS, and then a "load optimum defaults".

    CAUTION: If you don't feel comfortable working in the BIOS... don't cause things done wrong can mess up your system. OK?

    Now... You're going to have to go in your BIOS (it's actually the UEFI BIOS). Here's where my question about seeing a boot screen or not, comes in. If there's no image on the screen at all when powering on the machine, you'll need to do a "Clear CMOS" The most effective way is to remove the battery... BUT, if you've got a clear CMOS (clr cmos) button on the back of your I/O shield, unplug the machine and hold the button for about 3 seconds. Wait about 10 seconds, then power on the machine. Hopefully you get an image and you can get into the BIOS. If you don't have that button on the I/O shield, you'll need to open the case and either remove the small coin type battery, or click the CMOS button on the motherboard. Here's where having your owner's manual hand helps!!!

    Getting into the BIOS (use first if you got a boot screen). When you power on the machine, hit the "Delete" key a few times and this should get you into t the BIOS. Once there you'll need to set a few things - Date and Time is one. Do that or you'll have OS issues (keeping things simple). Next is finding a setting called "Load Optimized Defaults" or something like it. This setting is usually on the exit screen where it asks if you want to save before exiting. Enable/click "Load Opimized Defaults" and exit. Say yes to saving changes. Let us know.

    Now if you're not comfortable doing this, find someone who's knowledgeable and have them do it for you.

    As I mentioned in previous posts, I am not certain I am connecting everything properly or pushing connector plug things in all the way,...

    It's good you took the plunge and this will teach you. We all had to learn, we all built our first PC

    Reply in green
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  2. Efdy's Avatar
    Posts : 8
    Windows 7 Ultimate 64-bit SP1 (primary partition) & Windows XP Pro 32-bit SP3 (on the same HDD)
    Thread Starter
       #12

    In my Dell Dimension 4600 desktop PC I can see what looks like one of those jumper caps setting on two of three pins next to which is printed CLR PASSWRD. In the manual for the 4600 PC it says that is the password jumper. Could I use that little thing on there to short my jumpers in my new PC? The 4600 PC still works well, so I would like to avoid causing any damage by removing the thing that looks like a jumper cap if that could happen. If I can try using that little piece to clear my BIOS manually in the new PC are there precautions I need to be aware of, or can I just unplug the 4600 PC from the power surge/backup power thing, push the power button on the 4600 PC, and then remove the thing that looks like a jumper cap?

    Thank you for reading this.

    [Edit]
    Oh, I was making a post at the same time. Or, before your post appeared in the thread or something. I will read what you wrote now.
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  3. Efdy's Avatar
    Posts : 8
    Windows 7 Ultimate 64-bit SP1 (primary partition) & Windows XP Pro 32-bit SP3 (on the same HDD)
    Thread Starter
       #13

    sygnus21 said:
    So, to be clear here.... you don't get any image at all? Or you see the boot screen and that's it? I need to be sure which is which.
    Nothing ever appeared on the screen any of the times I powered on the new PC (system 2 in My Computers).

    I do not see a clear CMOS button on the I/O shield area of the ASRock Z370 Pro4 motherboard or any mention of such a button in the motherboard manual. The instructions to "clear the data in CMOS" in the ASRock Z370 Pro4 manual say pretty much what the ASRock support guy wrote in the email he sent earlier today, except his email says to clear the BIOS and gives the same instructions.

    He wrote: "First: disconnect the two power supplies sources from the main board. (24 Pins /20Pins and 8Pins/4Pins) cables.

    Pull the Battery out from its battery Socket.

    Second short the Jumper CLRMOS located closed to the Battery and set for from position 1~2 to 2~3 to clear the Cmos for about 10 seconds.

    Finally reverse all steps above."

    That is why I was asking about using what looks like a jumper cap from the motherboard of my Dell Dimension 4600.

    Thank you for the reply.


    sygnus21 said:
    Reply in green
    Are you telling me to reply in green? I didn't notice that at first. Sorry.
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  4. Efdy's Avatar
    Posts : 8
    Windows 7 Ultimate 64-bit SP1 (primary partition) & Windows XP Pro 32-bit SP3 (on the same HDD)
    Thread Starter
       #14

    Actually what the ASRock support person wrote was for where there are three pins and you move the cap from two of the pins to one of those two pins and the other pin. On this ASRock Z370 motherboard the CLRMOS1 place only has two pins, not three, as I mentioned previously. I'll attach a screenshot from the manual.

    Click image for larger version. 

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    Am I looking at the wrong thing? The ASRock guy said to do this where it says CLRCMOS1, saying that's how to manually clear the "BIOS", and that's what is printed there on the motherboard, CLRMOS1, but it only has two pins, and I don't see any place on the motherboard where there is something like that with three pins and a jumper cap already on two of them.

    I guess I should have asked that in my reply to the ASRock support person, but I didn't realize when I replied to his email to tell him there is no jumper cap that what he said about three pins isn't what I have on this motherboard. I couldn't put it together in my head until now.

    I just looked again at that motherboard with a magnifying glass for a long time, and I really don't see any place with three pins and a jumper cap thingo. All I see is the place the ASRock support person mentioned and what the manual mentions with two pins where it says CLRMOS1.

    Please don't forget what I asked about removing the jumper cap from my Dell Dimension 4600 to short my jumper on the ASRock Z370 Pro4 motherboard.
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  5. Polo6RGTI's Avatar
    Posts : 600
    Windows 10 Pro WS x64 17134.648
       #15

    Hi Efdy,

    You don't need a jumper cap, you can use a small flat screwdriver to carefully short the two CLRMOS1 pins.
      My ComputerSystem Spec


  6. Posts : 1,695
    Windows 10 x64 (1809)
       #16

    Efdy said: View Post
    Actually what the ASRock support person wrote was for where there are three pins and you move the cap from two of the pins to one of those two pins and the other pin. On this ASRock Z370 motherboard the CLRMOS1 place only has two pins, not three, as I mentioned previously. I'll attach a screenshot from the manual.

    You need to go through your owner's manual and look at the layout of the board to see where the pins are. From there do what your manual says to do to clear the cmos.

    Make sure the PC has no power (unplugged) before doing anything. You also need to listen to the help being offered as I clearly told you about the battery method as well.

    Am I looking at the wrong thing? The ASRock guy said to do this where it says CLRCMOS1, saying that's how to manually clear the "BIOS", and that's what is printed there on the motherboard,

    You're really confusing yourself. Relax, read the manual, see where the pins are and go from there. If all else fails and you really can't find the pins, remove the coin type battery for about 2 minutes, and this will also clear the cmos. Reinsert the battery, reboot the machine, go back and read my post about getting into the BIOS.

    Please don't forget what I asked about removing the jumper cap from my Dell Dimension 4600 to short my jumper on the ASRock Z370 Pro4 motherboard.

    You could do that, but as Polo6RGTI any metal object would do... even a coin.
    My reply in green. You do not need to reply the same way.

    Edit: Looking at the owner's manual page 7 shows the location of the CMOS pins. Page 8 tells what each of those items are by number. The red arrow points to #21 which is the CMOS jumper pins.

    Click image for larger version. 

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    On page 43 of the manual shows how to load UEFI defaults, which you'll need to do (after clearing the CMOS).

    Click image for larger version. 

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    YOU ALSO NEED TO RESET THE TIME!!!! after you clear the CMOS or else OS issues. Again... READ THE MANUAL!!!

    Let us know.
    Last edited by sygnus21; 5 Days Ago at 12:10.
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  7.    #17

    Hi, have you tried a different monitor cable? Maybe try a HDMI or something. It's rare but cables can go bad from time to time. Just an idea.
      My ComputersSystem Spec


  8. Posts : 1,695
    Windows 10 x64 (1809)
       #18

    Good idea - changing cables


    paulpicks21 said: View Post
    Hi, have you tried a different monitor cable? Maybe try a HDMI or something. It's rare but cables can go bad from time to time. Just an idea.

    According to this the monitor does work on a diferent PC....
    Efdy said: View Post
    Yes, both of the monitors I tried were set to use that type of connection, DVI, and both monitors work normally when they are connected to a different computer.

    That said, it wouldn't hurt to try a different cable. Still needs to setup BIOS which the OP said he never did....

    sygnus21 said: View Post
    So, you haven't done anything in the BIOS (UEFI)? That's a concern. It sounds like you've not done any BIOS configuring. Looks like you need to do a clear CMOS, and then a "load optimum defaults".
    Efdy said: View Post
    Nothing ever appeared on the screen any of the times I powered on the new PC (system 2 in My Computers).
    There shouldn't have been a need to setup the BIOS for the GPU to work, but.... And maybe the cable is just the ticket needed.

    Lastly, there is the possibility the board is bad, which is why Asrock is advising the OP to try a clear CMOS first.
      My ComputerSystem Spec

  9.    #19

    sygnus21 said: View Post
    According to this the monitor does work on a diferent PC....



    That said, it wouldn't hurt to try a different cable. Still needs to setup BIOS which the OP said he never did....





    There shouldn't have been a need to setup the BIOS for the GPU to work, but.... And maybe the cable is just the ticket needed.

    Lastly, there is the possibility the board is bad, which is why Asrock is advising the OP to try a clear CMOS first.
    The thing is Drew that he has tried 2 boards already and both are the same issue which leads me to think it shouldn't be the board unless he is very very unlucky to get 2 bad ones.
    He has been unable to do anything in the bios due to having no display from the start.

    It could be something very simple like a monitor cable. If he comes back saying he has tried that I would maybe look at testing the ram 1 stick at a time in each slot but I would expect it to have some kind of display even if a ram stick was bad? Worth checking everything anyway .
      My ComputersSystem Spec


  10. Posts : 1,695
    Windows 10 x64 (1809)
       #20

    Paul I wouldn't rule anything out at this juncture, and honestly trying a new cable is simple and fast so I see no reason not to try. It could very well be a cable. Typically though, a cable isn't going to work on one machine and fail on another. That said, YES.... try a different cable first!!!

    If the cable isn't the issue, maybe clearing the cmos will at least get us a screen. It's just odd this needs to be done. I've never had to do it

    But yes, let's see what the cable does and go from there
      My ComputerSystem Spec


 
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