New
#211
Most of the time. They are the same guy's that have been there a while and seem to know there stuff. I had my 1080 Ti FTW3 replaced a while back and received a brand new retail box 1080 Ti FTW3 as the replacement. That is luck of the draw I believe though as it can be either refurbished or brand new. They also offer cross shipping where the replacement card gets sent to you first. I believe they are the best to deal with for warranty.