Remote Desktop Freezes Running Remote Desktop


  1. Posts : 13
    Windows 10
       #1

    Remote Desktop Freezes Running Remote Desktop


    I recently purchased a new laptop running Windows 10 with a 4K UHD display. I frequently use remote desktop with my laptop to connect to a Windows 10 desktop system in my home. I've been doing this for years without a problem until I upgraded my laptop to a 4K UHD display. Since I started using the new laptop with the 4K UHD display, remote desktop has become almost unusable. It frequently freezes when I connect to the remote system and I have to disconnect and reconnect to force it to refresh the display.

    I'm sure it has something to do with the display resolution and I've tried various display resolution settings in Remote Desktop to get it to work and nothing I've tried seems to work. Has anyone experienced this problem?
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  2. bro67's Avatar
    Posts : 8,359
    Mac OS Catalina
       #2

    Your question has zero to do with RDP. I would suggest making sure that the native resolution for that video is set properly. It does help if you state the model and mfg of the new laptop, along with if the video utility for the chipset, allows you to set it for the resolution that you want, which needs to be done through HDMI.
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  3. Posts : 13
    Windows 10
    Thread Starter
       #3

    I've made some progress on this. I've tried two other remote desktop applications:
    - TeamViewer
    - Remote Desktop Connection Manager

    Both of those work perfectly while the Windows 10 Remote Desktop app stalls and freezes in the exact same configuration. I have tried many different display settings for Windows 10 Remote Desktop remote display; and, although the problem improves at lower resolutions, the performance is still terrible. I have also set my laptop to run in 1920X1080 display mode rather than the full 3840X2160 4K UHD display mode. (I have a new HP Spectre x360 laptop with 16GB of memory, 512GB SSD, and an Intel Graphics card).

    It seems to me that this is a problem with Windows 10 Remote Desktop since other remote desktop apps work fine in the same configuration. The problem seems to be that Windows 10 Remote Desktop is not well-designed for large display sizes and chokes on transferring video data for large display sizes.
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  4. bro67's Avatar
    Posts : 8,359
    Mac OS Catalina
       #4

    Yes it is a problem with RDP, because it like all other remote access programs cannot use a resolution higher than what is best for use across a remote detection. The most that RDP/VNC/Team Viewer will do, is what will not cause the machine to be slower than molasses, which also your upload speed from the computer you are remoting in, only has so much bandwidth available. In that last bit, again you will have to set for no background, no fancy animation, nothing that will cause the systems to lock up.
    Last edited by bro67; 23 Nov 2017 at 12:34.
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  5. Posts : 13
    Windows 10
    Thread Starter
       #5

    Yes, it is asking a lot for any remote desktop app to process a lot of bandwidth but some apps handle that better than others. The Windows 10 Remote Desktop app seems to be the worst of all the apps I have tried. RDP chokes where other remote desktop apps like Remote Desktop Connection Manager or TeamViewer handle the same bandwidth with ease.
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  6. bro67's Avatar
    Posts : 8,359
    Mac OS Catalina
       #6

    chuckcobb3 said:
    Yes, it is asking a lot for any remote desktop app to process a lot of bandwidth but some apps handle that better than others. The Windows 10 Remote Desktop app seems to be the worst of all the apps I have tried. RDP chokes where other remote desktop apps like Remote Desktop Connection Manager or TeamViewer handle the same bandwidth with ease.
    Again and I am only going to repeat this once. The failure of remote connections is going to be the upload speed. There is zero that you can do about that and regardless of the Native resolution that the device in itself is capable, it is never going to happen across the Internet.
      My Computers


  7. Posts : 13
    Windows 10
    Thread Starter
       #7

    I use remote access almost every single day over the internet with either Remote Desktop Connection Manager or TeamViewer and both handle the bandwidth just fine.
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