Windows 10: 5ghz Wireless Network Missing Suddenly - Hp15r-137

  1.    19 Nov 2017 #1

    5ghz Wireless Network Missing Suddenly - Hp15r-137


    I have Windows 10 on a HP15r-137 (HP Touchsmart 15).

    I recently upgraded my router to a netgear which is dual band. When I initially set it up, it saw both the 5g and the 2ghz network SSID's. I connected to them both and the 5G was faster. I was getting about 45mbps as opposed to about 64mbps on the 5ghz . So I left it connected to the 5g

    Today I was trying to download something from the windows store and it was hanging. Thought it might be my network connection. Sometimes disconnecting and reconnecting helps. When I went to disconnect it was only connecting to the 2ghz and the 5g was not even listed. I thought that was strange. So I thought maybe shutting down the router and rebooting it would fix it. Nope my computer did not see the 5g in wireless connections.

    So I checked my firestick and my phone. Both see the 5g and connect to it. I googled it and found that resetting the router by using the reset button helped most people. I did that. And my HP laptop still did not see the 5g connection. I went into the set up and tried a different channel. When I chose a different channel number then my laptop saw a "hidden network". It asked for the SSID. I put in my SSID of my 5ghz, and then the password. But it wouldn't connect. I thought that was weird.

    I tried to add that wireless network connection manually. It was added fine. But still did not see it listed.

    So another website said to check your network card and make sure it's capable of recieving 5g. I went into device properties and it says it's 802.11bgn. And that it's only 2ghz capable. Well obviously that can't be right otherwise I would not have connected to the 5g in the first place. So I went to the manufacturers website and looked at the specs. No where did it list 802.11a or 802.11ac which is the 5ghz capability.

    So I'm dumbfounded as to why when I first set it up it saw it and connected to it. Obviously I have to have those capabilities otherwise it would not have initially seen it and connected to it. I'm just trying to figure out why my laptop is not seeing it any longer. I have tried all solutions that I know and nothing is working. My driver for my wireless network card is up to date and the firmware for the router is up to date. My adapter for wireless network is Realtek RTL8188EE.

    Anyone have any other suggestions?

    Thanks so much!
    Mel
      My ComputerSystem Spec

  2.    19 Nov 2017 #2

    This page indicates it is a single band 2.4ghz only adapter:
    hp 15-e050sa - 5 GHz Wireless enabled ? - HP Support Forum - 3448679
      My ComputerSystem Spec

  3. bro67's Avatar
    Posts : 4,917
    Mac OS High Sierra 10.13.5
       19 Nov 2017 #3

    First off, did you set the two SSID's to be the same name, also do you have the channels set correctly, Channel 40mhz for Channel Bandwidth, if you are crowded in your area with Channels 1, 6. Go with Channel 3, Upper channel for b/g/n. For AC, you can try posting the model and version of that Gateway. Otherwise trying to set the 5Ghz channels, depending on the speed. My 5ghz on my Engenius EAP-1750H is U-NII-2B, which gives me Channels 100, 104, 108, 112. Your Netgear would give you lesser choices, especially if not a Enterprise grade device.
      My ComputerSystem Spec


  4. Posts : 892
    Windows 10
       20 Nov 2017 #4

    If the Wireless Card is b/g/n single band it will only work at 2.4 GHz. That's what the specs for that model say.

    You can double check by looking up the Wireless Chipset independently. Realtek RTL8188EE is b/g/n single band 2.4 GHz only.

    I have a Netgear Router that is b/g/n/ac dual band and have the ac 5GHz setup on that. However nothing is listed in the 5G Wireless Devices, nor statistics not surprisingly as I know currently no ac hardware is being used.

    You were obviously mistaken when first setting up the Netgear router.
      My ComputerSystem Spec

  5.    20 Nov 2017 #5

    I have both SSIDs set to different names, and I've tried different channels for the 5g lower and higher. Nothing works. My router is a Netgear AC 1750 Smart Wifi Router R6400.

    I know that when I first set it up, I definitely saw the 5G listed on my laptop and connected to it. I wanted to see how much faster the speeds were between the two. And I did see that the 5G was faster. I switched between the two, and I just kept it on the 5G. The specifications may not list 5G capability but it may have the ability. I know that I have had at least one if not two windows updates since I first hooked up the netgear. It could be that something with the update messed something up. I don't know.

    I will be emailing Realtek directly regarding this issue to see what they have to say or any ideas they may have.

    Mel
      My ComputerSystem Spec


  6. Posts : 892
    Windows 10
       20 Nov 2017 #6

    Just not possible, and that is it. The end.
    I use a D6400 here so I know what statistics that can display.
      My ComputerSystem Spec

  7. bro67's Avatar
    Posts : 4,917
    Mac OS High Sierra 10.13.5
       20 Nov 2017 #7

    MizmelzyWI said: View Post
    I have both SSIDs set to different names, and I've tried different channels for the 5g lower and higher. Nothing works. My router is a Netgear AC 1750 Smart Wifi Router R6400.
    I know that when I first set it up, I definitely saw the 5G listed on my laptop and connected to it. I wanted to see how much faster the speeds were between the two. And I did see that the 5G was faster. I switched between the two, and I just kept it on the 5G. The specifications may not list 5G capability but it may have the ability. I know that I have had at least one if not two windows updates since I first hooked up the netgear. It could be that something with the update messed something up. I don't know.
    I will be emailing Realtek directly regarding this issue to see what they have to say or any ideas they may have.
    Mel
    You need both SSID's the same in order for Wireless-AC to work. Emailing Realtek will just get you a scripted answer that you need to use their website. Use this script for getting the output of wlan show all and ipconfig. Make sure that you point the text file in the batch/script file to your Documents folder or just the wlan folder inside your user Home directory that has Documents, download, photo, video. It will make it easy for you to retrieve that info and with the WLAN Show All, it will tell you what your adapter is capable of.

    Simple script to save some time - Airheads Community
      My ComputerSystem Spec


 

Related Threads
Windows seems to automatically connect to my 2.4ghz network, instead of my 5ghz network. I cant play on my old 2.4ghz network because it lags. Is it possible to make windows connect to the 5ghz network instead? Solved by disabling the old 2.4ghz...
Hello, Just wondered if anybody can help me sort out this problem which I have. I have Bt infinity 2 with a BT hub 5 router which enables me to have either a 2.4 GHZ or a 5GHZ wifi my problem is that it see's and connects to the 2.4GHZ ...
windows 10 cant see 5ghz network in Network and Sharing
hello, i updated to windows 10 for 7 today, and everything works fine expt one thing.. the windows 10 cant see the 5ghz network and i dont know whay.. when i used the windows 7, its show me the 5ghz network, but not when im using the windows...
Our home network has a desktop and 3 laptops. The 3 laptops all print through the network to the printer attached to the desktop. For some reason only 1 of the laptops now shows in the desktop network folder. The other 2 have vanished and cannot...
Hey there, I would like to enable the 5Ghz option on my router, however when I do this my PC is not detecting the network, however my phone and Xbox are, I read on the internet that 802.11n internet is able to use 5Ghz. I feel like I missed a...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 03:20.
Find Us