Connectivity issues

Shanarumo · 14 Nov 2017

For the past week or so, my HP laptop has not been connecting to a secure network that it used to connect to all the time in my room. I am in a college dorm. I can go anywhere on my campus and it will connect perfectly fine to the WiFi, but as soon as I come into my dorm, it won't connect. This is very troublesome when I need to get work done. I am on Windows 10 and have been for some time. I have tried everything from uninstalling and reinstalling drivers, to simply turning my laptop off and back on. Nothing is working. Any help would appreciated!

Caledon Ken · 14 Nov 2017

Hi Shanarumo. Welcome to the TenForums @Shanarumo

While this could be your machine it could be the infrastructure in the dorm, things fail. Any of your neighbours having trouble. Can you connect your phone to it?

If you click on the wireless icon in your systray / notification area do you see the network you expect to connect to? Has it got good signal strength?

Any chance one of your neighbours created a little network of their own in a adjoining room, you would see networks with names not like your dorm network names.

Can you think of anything that happen just before the problem started. Something get installed on laptop, some new electrical device in room, laptop got banged.

Please check your Windows Update history and see if a driver was delivered to wireless card in the last seven / eight / nine days.

In Advance Power Settings there is a category called wireless, please check that battery and plugged in is set to maximum power.

You can run this command at a command prompt(admin) or powershell(admin)

Netsh wlan show all | clip

(produces report on wireless. Once output is produced the | clip portion of command places it on clipboard, ready to be pasted.)

Open Notepad and Crtl + V to paste. Save and close text file. This report will detail what your wireless card is seeing in the way of networks and their strength. You should be able to find network you are trying to connect to. It will also show all the other networks that are broadcasting and their strength. Have a look at file, for anything confidential you want to edit out and post. Hopefully someone can review with you.

Ken

Shanarumo · 14 Nov 2017

So my roommate has no trouble at all connecting and my phone connects just fine. It shows up in my notifications area when I try to connect to it. We have a guest wifi as well; I tried connecting to that, but it says that my account is not authenticated with the station. That makes me think it's some trouble between my laptop and the router. Though I can't reset the router as I don't have access to it.

Caledon Ken · 15 Nov 2017

Okay then lets try resetting your network.

Start => Settings => Network & internet => Scroll to bottom of right hand side =>Network Reset

This will cause you to “Forget” your wireless passwords and you may have to reset any VPN or customized communication software if you use. Please be advised.

The forgetting might get at credential issue.

If not type Credential Manager in Cortana, maybe it is stored under Web or Windows heading. Please do not delete things you can't recreate or have questions as to their purpose.