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  1.    1 Week Ago #1
    Join Date : Oct 2014
    Michigan USA
    Posts : 277
    Windows 10 64-bit Home

    Odd internet behavior


    We recently had an upgrade to our DSL service from 3mbs to 25mbs which required the modem to be exchanged for a new one. Before the upgrade the internet was working as soon as the PC booted to the desktop.

    But now, once booted to desktop, it takes another 30 seconds before the internet connects. We never had that problem with the old modem. It repeats this each time the PC sleeps as well & comes out of wake-up.

    Any ideas what is going on? What might of changed to cause the connect to be so slow?
      My ComputerSystem Spec
  2.    1 Week Ago #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,010
    Windows 10 Pro Build 1703

    Hi GARoss.

    Open device manager, find adapters, right click, properties, power mgmt tab, remove check marks Allow computer to shut off device to save power. This should help sleep.

    For power on you could try disabling Windows Fast Startup to see if this changes things.

    Turn On or Off Fast Startup in Windows 10


    Ken
      My ComputerSystem Spec
  3.    1 Week Ago #3
    Join Date : Oct 2014
    Michigan USA
    Posts : 277
    Windows 10 64-bit Home
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Hi GARoss.
    Open device manager, find adapters, right click, properties, power mgmt tab, remove check marks Allow computer to shut off device to save power. This should help sleep.

    For power on you could try disabling Windows Fast Startup to see if this changes things.

    Turn On or Off Fast Startup in Windows 10
    Ken
    Thanks Ken. I think I understood what you wanted me to try but got no better results. I've attached screen grabs of those.

    I don't recall having this issue until my internet service changed the modem to better our speed. Believe me, we welcome 25mbs service! My wife's MAC does not do this. My PC is a relativity new built so maybe an update has effected it.

    The Internet icon in the TaskBar has an red X for about 30 seconds when boot to desktop & also each time the PC shuts down after non usage.


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      My ComputerSystem Spec
  4.    1 Week Ago #4
    Join Date : May 2016
    Posts : 736
    Windows 10 Pro

    Have you tried rebooting the new modem/router? If not try it.....just unplug it from the power outlet for 5 minutes then plug it back it. The other way is to log into the modem/router and use it's reboot tab.
      My ComputerSystem Spec
  5.    1 Week Ago #5
    Join Date : Oct 2014
    Michigan USA
    Posts : 277
    Windows 10 64-bit Home
    Thread Starter

    Quote Originally Posted by Plankton View Post
    Have you tried rebooting the new modem/router? If not try it.....just unplug it from the power outlet for 5 minutes then plug it back it. The other way is to log into the modem/router and use it's reboot tab.
    Thanks. Just tried & nothing doing. Same results.
      My ComputerSystem Spec
  6.    1 Week Ago #6
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,451
    windows 10

    Just to be clear have you got a modem or a router too different things?
      My ComputerSystem Spec
  7.    1 Week Ago #7
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,010
    Windows 10 Pro Build 1703

    Hi GARoss. Please remove all the check marks on that screen shot. The first group is to save power. Remove all.

    The next group is to wake your device from a Lan. Something like a bank would do in the middle of the night to install code on devices. Again you don't use. Remove all.

    Then try sleep.

    Thanks
    Last edited by Caledon Ken; 1 Week Ago at 22:53.
      My ComputerSystem Spec
  8.    1 Week Ago #8
    Join Date : May 2015
    Central IL
    Posts : 4,232
    Mac OS Sierra

    Try uninstalling the network adapter and driver in Device Manager. If you are running any kind of third party security software, that can also mess with the network. There is a Farbar tool that lets you reset the network stuff, also some good ones at majorgeeks.com and on the Hiren BootCD. Just remember to save a restore point and a copy of the install, in case something goes wrong.
      My ComputerSystem Spec
  9.    1 Week Ago #9
    Join Date : Oct 2014
    Michigan USA
    Posts : 277
    Windows 10 64-bit Home
    Thread Starter

    Quote Originally Posted by Samuria View Post
    Just to be clear have you got a modem or a router too different things?
    Our internet company called it a modem. Arris Model NVG443B
    NVG44x xDSL Voice Gateway | ARRIS
      My ComputerSystem Spec
  10.    1 Week Ago #10
    Join Date : May 2016
    Posts : 736
    Windows 10 Pro

    A "gateway" is what allows you access to the internet. It can be either a modem or a router or a combo of both. In your case it's both...it's a modem/router. Data sheet explains and shows it.

    There might be a firmware update for it....
    Channel Login | ARRIS
      My ComputerSystem Spec

 
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