1.    2 Weeks Ago #1
    Join Date : Jul 2017
    Posts : 5
    Windows 10

    Windows 10 Fall Creators Update BROKE Wi-Fi Adapter


    Hello everyone!

    So a couple of weeks ago (I think) I decided to install the Fall Creators Update on my computer. It was already running Windows 10 and everything ran fine. However, when the update installed and the computer rebooted, the Wi-Fi adapter wasn't working. It is an ASUS PCE-AC68. It is worth noting that my setup consists of a small SSD with Windows installed and then a large HDD with all my files on it. There are several directory junctions for certain programs and the Users folder pointing to the large HDD. Just mentioning this in case it's got something to do with this...

    So I started looking into it and device manager throws an error saying Code 10 This device could not start. Then on the line below it says The requested operation as unsuccessful. (I'm getting this from my memory, I'm out of town atm) I tried using newer or older drivers from ASUS and Broadcom and none of them work but still throw the same exact error. Any ideas on this?

    To further troubleshoot this issue I fired up an Ubuntu Live USB Stick and used that Wi-Fi adapter and it ran just fine. So I know it's something within Windows. I've been getting by with an old D-Link USB adapter but it is not stable so this is starting to become urgent.

    Thanks!
      My ComputersSystem Spec
  2.    2 Weeks Ago #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,010
    Windows 10 Pro Build 1703

    Hi DarkShadow641

    I would run the network trouble shooter, Start >Settings > Updates and Security > Troubleshooters

    If that doesn't fix run Network Reset. Start => Settings => Network & internet => Scroll to bottom of right hand side =>Network Reset

    This will cause you to “Forget” your wireless passwords and you may have to reset any VPN or customized communication software if you use.

    Ken
      My ComputerSystem Spec
  3.    1 Week Ago #3
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,031
    Windows 10 Pro

    Go to the Asus Support/Download Drivers page, and download the WiFi adapter driver: PCE-AC68 Driver & Tools| Networking | ASUS USA
      My ComputerSystem Spec
  4.    1 Week Ago #4
    Join Date : Jul 2017
    Posts : 5
    Windows 10
    Thread Starter

    I tried both suggestions and none of them worked. No visible changes either, and for some reason when I plugged in the provisional Wi-Fi adapter (which is painfully slow and unstable sometimes) it still remembered my Wi-Fi network and password... What now?
      My ComputersSystem Spec
  5.    1 Week Ago #5
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,010
    Windows 10 Pro Build 1703

    Okay which driver did you download from the link spunk gave you?

    You saw on several you had to uninstall old software (and driver) before installing new.

    First Windows key + R, type sysdm.cpl, enter. On hardware tab near bottom select Device Installation settings, next panel select "No". This is supposed to tell Windows that you will determine when to update drivers.

    Then unplug this wireless attachment. Then uninstall driver and driver software when asked. Then any other software you might find in the Apps box of settings related to this and or and software listed in Control Panel.

    Install driver you download and then connect device. In device manager confirm version of driver installed. Test.
      My ComputerSystem Spec
  6.    1 Week Ago #6
    Join Date : Nov 2017
    Posts : 1
    Windows 10 Fall Creators

    Hi. This issue issue is known to Microsoft and ASUS and is being tracked here: https://vip.asus.com/forum/view.aspx...age=1&count=41

    It seems to be affecting PCs with AMD processors only -- not Intel.
      My ComputerSystem Spec
  7.    1 Week Ago #7
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,010
    Windows 10 Pro Build 1703

    Thanks for posting this information. I'm not OP but it could be a benefit to many others.

    Ken
      My ComputerSystem Spec
  8.    1 Week Ago #8
    Join Date : Nov 2017
    Posts : 1
    Windows 10

    I am the guy that started the thread on the ASUS forums. The engineers are working the issue and I have also escalated it up to Microsoft as well. Hopefully we will hear something soon.
      My ComputerSystem Spec
  9.    1 Week Ago #9
    Join Date : Jul 2017
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by billfischer View Post
    Hi. This issue issue is known to Microsoft and ASUS and is being tracked here: https://vip.asus.com/forum/view.aspx...age=1&count=41

    It seems to be affecting PCs with AMD processors only -- not Intel.
    Quote Originally Posted by keetrock46270 View Post
    I am the guy that started the thread on the ASUS forums. The engineers are working the issue and I have also escalated it up to Microsoft as well. Hopefully we will hear something soon.
    Oh well that's good to know. If it's an issue that's been happening to several people then I won't troubleshoot it anymore (since I probably won't get it to work) and wait for ASUS to release a fix for it.
    I'll post anything I find out or progress onto this thread. If y'all would do the same that would be great too. I guess I'll also send an E-Mail to ASUS.

    Thanks everyone! I'm glad I'm not the only one...
      My ComputersSystem Spec

 


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