1.    2 Weeks Ago #1
    Join Date : Nov 2017
    Posts : 4
    Windows 10

    Wireless Networks don't display, hardware works fine


    I've seen this issue posted by a few different people, but I've not been able to get mine to work as of yet. Here's the rundown:

    When clicking on the network connection icon in the system tray, wireless networks are not shown.

    -Drivers have been deleted/ reinstalled multiple times and different versions.
    -When using netsh wlan show all from the command prompt, I can see all local networks.
    -I have verified the following services are active and running: Windows Connection Manager, Radio Management Service and Wireless AutoConfig.

    I have also tried the fix listed here: Fix No WiFi Available After Windows 10 Upgrade Issue, Here's How | Redmond Pie

    The odd thing is I can see the available wireless networks from the login screen. I've tried logging in under another user and have the same issue.

    Anyone have any ideas?
      My ComputerSystem Spec
  2.    2 Weeks Ago #2
    Join Date : May 2015
    Central IL
    Posts : 4,247
    Mac OS Sierra

    What shows up when you open a Command Window and enter: netsh wlan show all
      My ComputerSystem Spec
  3.    2 Weeks Ago #3
    Join Date : Aug 2017
    Posts : 11
    Windows 10 Home 64 bit

    Hi

    Just to be certain...

    You cannot connect to a WiFI network?
    Ethernet is working correctly?

    I have a few commands, some gleaned from here...

    Code:
    This short script is to gather information on some parts of your system
    OS, Networking Hardware and Software etc.
    Copy and paste the section between the ~~~~ lines, and paste into NotePad.
    Save as PN.bat somewhere easily accessible. Double click to Run
    
    Then run as Administrator to create the output files if desired.
    The output files can be edited to remove SENSITIVE details before posting.
    Delete the output files immediately after use.
    
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    @ECHO OFF
    systeminfo
    ms32info
    ipconfig -all
    
    netsh wlan show interfaces
    netsh wlan show drivers
    netsh wlan show profiles
    netsh wlan show profile name=?????????  key=clear
    
    
    PowerShell -Command "Get-NetAdapter"
    PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
    PowerShell -Command  "GIP -Detailed"
    PowerShell -Command "Test-NetConnection"
    PAUSE
    
    PowerShell -Command "Get-NetAdapter > C:\GNA.txt"
    PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver  > C:\GNB.txt"
    PowerShell -Command  "GIP -Detailed > C:\GNC.txt"
    PAUSE
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    The name=????? is derived from the profiles listing.
    Stating the obvious, run as administrator, sorry if you already do.

    That will produce reams of stuff, most of it will be duplicated, so maybe select only the good ones,but I just hope there is a clue.
      My ComputerSystem Spec
  4.    1 Week Ago #4
    Join Date : Nov 2017
    Posts : 4
    Windows 10
    Thread Starter

    Thanks for the feedback. Here's some clarification.

    I can see WiFi networks from the login screen. Once logged in (under any user) I cannot see wireless networks. If I've selected a network prior to logging in, I stay connected. Windows will also auto re-connect to known wireless networks when logged in. Ethernet works fine.

    Here is the output requested @johndough


    EDIT: Removed output. New output added below.
    Last edited by nacheen; 1 Week Ago at 12:59.
      My ComputerSystem Spec
  5.    1 Week Ago #5
    Join Date : May 2015
    Central IL
    Posts : 4,247
    Mac OS Sierra

    You need to leave the SSID names, Workgroup and LAN names in that report. Otherwise it is useless at this point. You can also use Speccy for the system info and networking, it will strip out your Public IP on the WAN of the gateway. You just need to post the URL it gives you after you run it.
      My ComputerSystem Spec
  6.    1 Week Ago #6
    Join Date : Nov 2017
    Posts : 4
    Windows 10
    Thread Starter

    Here's the full dump...


    Host Name: 1040DEMO
    OS Name: Microsoft Windows 10 Enterprise
    OS Version: 10.0.15063 N/A Build 15063
    OS Manufacturer: Microsoft Corporation
    OS Configuration: Member Workstation
    OS Build Type: Multiprocessor Free
    Registered Owner: 1040 Demo
    Registered Organization: Hewlett-Packard Company
    Product ID: 00329-10438-00000-AA352
    Original Install Date: 6/12/2017, 10:24:41 AM
    System Boot Time: 11/6/2017, 10:54:22 AM
    System Manufacturer: Hewlett-Packard
    System Model: HP EliteBook Folio 1040 G2
    System Type: x64-based PC
    Processor(s): 1 Processor(s) Installed.
    [01]: Intel64 Family 6 Model 61 Stepping 4 GenuineIntel ~2601 Mhz
    BIOS Version: Hewlett-Packard M76 Ver. 01.09, 7/13/2017
    Windows Directory: C:\WINDOWS
    System Directory: C:\WINDOWS\system32
    Boot Device: \Device\HarddiskVolume2
    System Locale: en-us;English (United States)
    Input Locale: en-us;English (United States)
    Time Zone: (UTC-07:00) Mountain Time (US & Canada)
    Total Physical Memory: 7,587 MB
    Available Physical Memory: 2,158 MB
    Virtual Memory: Max Size: 9,903 MB
    Virtual Memory: Available: 1,586 MB
    Virtual Memory: In Use: 8,317 MB
    Page File Location(s): C:\pagefile.sys
    Domain: corp.vlcmtech.com
    Logon Server: \\HQ-DC01
    Hotfix(s): 3 Hotfix(s) Installed.
    [01]: KB4022405
    [02]: KB4034662
    [03]: KB4034674
    Network Card(s): 4 NIC(s) Installed.
    [01]: Intel(R) Ethernet Connection (3) I218-LM
    Connection Name: Ethernet
    DHCP Enabled: Yes
    DHCP Server: 10.0.0.13
    IP address(es)
    [01]: 10.3.4.52
    [02]: fe80::fde9:5f07:6eb1:d974
    [02]: Intel(R) Dual Band Wireless-AC 7265
    Connection Name: Wi-Fi
    Status: Media disconnected
    [03]: Generic Mobile Broadband Adapter
    Connection Name: Cellular
    Status: Media disconnected
    [04]: Bluetooth Device (Personal Area Network)
    Connection Name: Bluetooth Network Connection 2
    Status: Media disconnected
    Hyper-V Requirements: VM Monitor Mode Extensions: Yes
    Virtualization Enabled In Firmware: Yes
    Second Level Address Translation: Yes
    Data Execution Prevention Available: Yes
    'ms32info' is not recognized as an internal or external command,
    operable program or batch file.

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : 1040demo
    Primary Dns Suffix . . . . . . . : corp.vlcmtech.com
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : corp.vlcmtech.com

    Ethernet adapter Ethernet:

    Connection-specific DNS Suffix . : corp.vlcmtech.com
    Description . . . . . . . . . . . : Intel(R) Ethernet Connection (3) I218-LM
    Physical Address. . . . . . . . . : 30-8D-99-19-D2-5F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::fde9:5f07:6eb1:d974%3(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.3.4.52(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.254.0
    Lease Obtained. . . . . . . . . . : Monday, November 13, 2017 8:43:37 AM
    Lease Expires . . . . . . . . . . : Friday, November 24, 2017 8:55:14 AM
    Default Gateway . . . . . . . . . : 10.3.4.1
    DHCP Server . . . . . . . . . . . : 10.0.0.13
    DHCPv6 IAID . . . . . . . . . . . : 103845273
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-94-9A-7A-30-8D-99-19-D2-5F
    DNS Servers . . . . . . . . . . . : 10.0.0.13
    10.1.0.13
    10.1.0.14
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Local Area Connection* 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 94-65-9C-82-B4-00
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
    Physical Address. . . . . . . . . : 94-65-9C-82-B5-03
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : sfcn.org
    Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 7265
    Physical Address. . . . . . . . . : 94-65-9C-82-B4-FF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 16:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Mobile Broadband adapter Cellular:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : HP lt4211 Gobi 4G Module
    Physical Address. . . . . . . . . : 8C-97-99-5F-43-5F
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    There is 1 interface on the system:

    Name : Wi-Fi
    Description : Intel(R) Dual Band Wireless-AC 7265
    GUID : 2ef707de-9809-47d2-a90b-f6f8a903b599
    Physical address : 94:65:9c:82:b4:ff
    State : disconnected
    Radio status : Hardware On
    Software On

    Hosted network status : Not available


    Interface name: Wi-Fi

    Driver : Intel(R) Dual Band Wireless-AC 7265
    Vendor : Intel Corporation
    Provider : Intel
    Date : 4/5/2017
    Version : 18.33.7.2
    INF file : oem205.inf
    Type : Native Wi-Fi Driver
    Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac
    FIPS 140-2 mode supported : Yes
    802.11w Management Frame Protection supported : Yes
    Hosted network supported : No
    Authentication and cipher supported in infrastructure mode:
    Open None
    Open WEP-40bit
    Open WEP-104bit
    Open WEP
    WPA-Enterprise TKIP
    WPA-Enterprise CCMP
    WPA-Personal TKIP
    WPA-Personal CCMP
    WPA2-Enterprise TKIP
    WPA2-Enterprise CCMP
    WPA2-Personal TKIP
    WPA2-Personal CCMP
    Open Vendor defined
    Vendor defined Vendor defined
    IHV service present : Yes
    IHV adapter OUI : [00 80 86], type: [00]
    IHV extensibility DLL path: C:\WINDOWS\System32\IWMSSvc.dll
    IHV UI extensibility ClSID: {1bf6cb2d-2ae0-4879-a7aa-a75834fbd0e3}
    IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}
    Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)


    Profiles on interface Wi-Fi:

    Group policy profiles (read only)
    ---------------------------------
    <None>

    User profiles
    -------------
    All User Profile : ctva123
    All User Profile : ARUBA
    All User Profile : Noah's
    All User Profile : VLCM Production
    All User Profile : VLCM Guest
    All User Profile : Firefly
    All User Profile : Mr iPhone


    Profile Mr iPhone on interface Wi-Fi:
    =======================================================================

    Applied: All User Profile

    Profile information
    -------------------
    Version : 1
    Type : Wireless LAN
    Name : Mr iPhone
    Control options :
    Connection mode : Connect automatically
    Network broadcast : Connect only if this network is broadcasting
    AutoSwitch : Do not switch to other networks
    MAC Randomization : Disabled

    Connectivity settings
    ---------------------
    Number of SSIDs : 1
    SSID name : "Mr iPhone"
    Network type : Infrastructure
    Radio type : [ Any Radio Type ]
    Vendor extension : Not present

    Security settings
    -----------------
    Authentication : WPA2-Personal
    Cipher : CCMP
    Authentication : WPA2-Personal
    Cipher : Unknown
    Security key : Present
    Key Content : 18715995

    Cost settings
    -------------
    Cost : Unrestricted
    Congested : No
    Approaching Data Limit : No
    Over Data Limit : No
    Roaming : No
    Cost Source : Default


    Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
    ---- -------------------- ------- ------ ---------- ---------
    Ethernet Intel(R) Ethernet Connection (3) I21... 3 Up 30-8D-99-19-D2-5F 1 Gbps
    Wi-Fi Intel(R) Dual Band Wireless-AC 7265 4 Disconnected 94-65-9C-82-B4-FF 6 Mbps
    Cellular HP lt4211 Gobi 4G Module 14 Disconnected 8C-97-99-5F-43-5F 0 bps
    Bluetooth Network Con...2 Bluetooth Device (Personal Area Ne...#2 18 Disconnected 94-65-9C-82-B5-03 3 Mbps



    Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
    ---- -------------------- -------------- ---------- ------------- -----------
    Ethernet Intel(R) Ethernet Connection (3) I218-LM e1d65x64.sys 2016-01-21 12.13.17.7 6.50
    Wi-Fi Intel(R) Dual Band Wireless-AC 7265 Netwtw02.sys 2017-04-05 18.33.7.2 6.50
    Cellular HP lt4211 Gobi 4G Module wmbclass.sys 2017-07-31 10.0.15063... 6.50
    Bluetooth Network Con...2 Bluetooth Device (Personal Area Net...#2 bthpan.sys 2006-06-21 10.0.15063... 6.30




    ComputerName : 1040DEMO
    InterfaceAlias : Ethernet
    InterfaceIndex : 3
    InterfaceDescription : Intel(R) Ethernet Connection (3) I218-LM
    NetCompartment.CompartmentId : 1
    NetCompartment.CompartmentDescription : Default Compartment
    NetAdapter.LinkLayerAddress : 30-8D-99-19-D2-5F
    NetAdapter.Status : Up
    NetProfile.Name : corp.vlcmtech.com
    NetProfile.NetworkCategory : DomainAuthenticated
    NetProfile.IPv6Connectivity : NoTraffic
    NetProfile.IPv4Connectivity : Internet
    IPv6LinkLocalAddress : fe80::fde9:5f07:6eb1:d974%3
    IPv4Address : 10.3.4.52
    IPv6DefaultGateway :
    IPv4DefaultGateway : 10.3.4.1
    NetIPv6Interface.NlMTU : 1500
    NetIPv4Interface.NlMTU : 1500
    NetIPv6Interface.DHCP : Enabled
    NetIPv4Interface.DHCP : Enabled
    DNSServer : 10.0.0.13
    10.1.0.13
    10.1.0.14

    ComputerName : 1040DEMO
    InterfaceAlias : Cellular
    InterfaceIndex : 14
    InterfaceDescription : HP lt4211 Gobi 4G Module
    NetCompartment.CompartmentId : 1
    NetCompartment.CompartmentDescription : Default Compartment
    NetAdapter.LinkLayerAddress : 8C-97-99-5F-43-5F
    NetAdapter.Status : Disconnected

    ComputerName : 1040DEMO
    InterfaceAlias : Bluetooth Network Connection 2
    InterfaceIndex : 18
    InterfaceDescription : Bluetooth Device (Personal Area Network) #2
    NetCompartment.CompartmentId : 1
    NetCompartment.CompartmentDescription : Default Compartment
    NetAdapter.LinkLayerAddress : 94-65-9C-82-B5-03
    NetAdapter.Status : Disconnected

    ComputerName : 1040DEMO
    InterfaceAlias : Wi-Fi
    InterfaceIndex : 4
    InterfaceDescription : Intel(R) Dual Band Wireless-AC 7265
    NetCompartment.CompartmentId : 1
    NetCompartment.CompartmentDescription : Default Compartment
    NetAdapter.LinkLayerAddress : 94-65-9C-82-B4-FF
    NetAdapter.Status : Disconnected





    ComputerName : internetbeacon.msedge.net
    RemoteAddress : 13.107.4.52
    InterfaceAlias : Ethernet
    SourceAddress : 10.3.4.52
    PingSucceeded : True
    PingReplyDetails (RTT) : 32 ms

      My ComputerSystem Spec
  7.    1 Week Ago #7
    Join Date : May 2015
    Central IL
    Posts : 4,247
    Mac OS Sierra

    From what I can tell, is that your Elitebook is using Cellular and the Wifi is off while the cellular is connected, possibly because of not wanting it to be a hotspot for security reasons. The big item that stood out is that it is not using AES.

    Cellular connections are hard to diagnose, since there are no real tools to dump the information, except the tech stuff. That you have to use the dialpad or dial it as what we would call it, so that it gives info.

    See the following link Look at the info in the 5th post. Appears that the Gobi adapter is just a rebranded Huawei unit. Solved: HP LT4112 Gobi 4G Driver / Software - Page 2 - HP Support Forum - 5086305

    I take it that you have already tried the following: HP Notebook PCs - Connecting to a Cellular Broadband Wireless Network (WWAN) (Windows 8) | HP® Customer Support
    There is the diagnostic software for the Cellular Modem. You can try it if wishing to see if there are any updates needed for it. HP lt4211 Gobi 4G Diagnostic Driver 1.0.1.24 for Windows 10
      My ComputerSystem Spec
  8.    1 Week Ago #8
    Join Date : Nov 2017
    Posts : 4
    Windows 10
    Thread Starter

    The Cellular radio is on but not being used. There is no SIM in the system.

    If I disconnect from the LAN, the WiFi will connect.
      My ComputerSystem Spec
  9.    1 Week Ago #9
    Join Date : May 2015
    Central IL
    Posts : 4,247
    Mac OS Sierra

    You do not need a SIM card for that Mini PCIe card for the Cellular modem. It has a eSIM like the new Apple Watch 3 has. With the first question about the SSID's not showing, Speccy or netsh wlan show all, inSSIDer, would all show available wifi, even if you are connected. The catch is that you do not want the wireless adapter always hunting for available Hot Spots.

    Even on LAN, you should still see a scan for Wifi or Cellular, unless it is turned off to not seek roaming wireless networks. For security purposes, you do not want the machine looking around for available wifi, and then end up grabbing a connection that can sit there and siphon off info without you knowing. You also do not want your cellular radio running and eating up data, while on LAN. The first link in my above post, seems to hit on a fix.
      My ComputerSystem Spec

 


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