Wireless Networks don't display, hardware works fine

nacheen · 02 Nov 2017

I've seen this issue posted by a few different people, but I've not been able to get mine to work as of yet. Here's the rundown:

When clicking on the network connection icon in the system tray, wireless networks are not shown.

-Drivers have been deleted/ reinstalled multiple times and different versions.
-When using netsh wlan show all from the command prompt, I can see all local networks.
-I have verified the following services are active and running: Windows Connection Manager, Radio Management Service and Wireless AutoConfig.

I have also tried the fix listed here: Fix No WiFi Available After Windows 10 Upgrade Issue, Here's How | Redmond Pie

The odd thing is I can see the available wireless networks from the login screen. I've tried logging in under another user and have the same issue.

Anyone have any ideas?

bro67 · 03 Nov 2017

What shows up when you open a Command Window and enter: netsh wlan show all

johndough · 04 Nov 2017

Hi

Just to be certain...

You cannot connect to a WiFI network?
Ethernet is working correctly?

I have a few commands, some gleaned from here...

Code:

This short script is to gather information on some parts of your system
OS, Networking Hardware and Software etc.
Copy and paste the section between the ~~~~ lines, and paste into NotePad.
Save as PN.bat somewhere easily accessible. Double click to Run

Then run as Administrator to create the output files if desired.
The output files can be edited to remove SENSITIVE details before posting.
Delete the output files immediately after use.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
@ECHO OFF
systeminfo
ms32info
ipconfig -all

netsh wlan show interfaces
netsh wlan show drivers
netsh wlan show profiles
netsh wlan show profile name=?????????  key=clear


PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command  "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

PowerShell -Command "Get-NetAdapter > C:\GNA.txt"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver  > C:\GNB.txt"
PowerShell -Command  "GIP -Detailed > C:\GNC.txt"
PAUSE
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The name=????? is derived from the profiles listing.

Stating the obvious, run as administrator, sorry if you already do.

That will produce reams of stuff, most of it will be duplicated, so maybe select only the good ones,but I just hope there is a clue.

nacheen · 14 Nov 2017

Thanks for the feedback. Here's some clarification.

I can see WiFi networks from the login screen. Once logged in (under any user) I cannot see wireless networks. If I've selected a network prior to logging in, I stay connected. Windows will also auto re-connect to known wireless networks when logged in. Ethernet works fine.

Here is the output requested @johndough

EDIT: Removed output. New output added below.

bro67 · 14 Nov 2017

You need to leave the SSID names, Workgroup and LAN names in that report. Otherwise it is useless at this point. You can also use Speccy for the system info and networking, it will strip out your Public IP on the WAN of the gateway. You just need to post the URL it gives you after you run it.

nacheen · 14 Nov 2017

Here's the full dump...

Host Name: 1040DEMO
OS Name: Microsoft Windows 10 Enterprise
OS Version: 10.0.15063 N/A Build 15063
OS Manufacturer: Microsoft Corporation
OS Configuration: Member Workstation
OS Build Type: Multiprocessor Free
Registered Owner: 1040 Demo
Registered Organization: Hewlett-Packard Company
Product ID: 00329-10438-00000-AA352
Original Install Date: 6/12/2017, 10:24:41 AM
System Boot Time: 11/6/2017, 10:54:22 AM
System Manufacturer: Hewlett-Packard
System Model: HP EliteBook Folio 1040 G2
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 61 Stepping 4 GenuineIntel ~2601 Mhz
BIOS Version: Hewlett-Packard M76 Ver. 01.09, 7/13/2017
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-07:00) Mountain Time (US & Canada)
Total Physical Memory: 7,587 MB
Available Physical Memory: 2,158 MB
Virtual Memory: Max Size: 9,903 MB
Virtual Memory: Available: 1,586 MB
Virtual Memory: In Use: 8,317 MB
Page File Location(s): C:\pagefile.sys
Domain: corp.vlcmtech.com
Logon Server: \\HQ-DC01
Hotfix(s): 3 Hotfix(s) Installed.
[01]: KB4022405
[02]: KB4034662
[03]: KB4034674
Network Card(s): 4 NIC(s) Installed.
[01]: Intel(R) Ethernet Connection (3) I218-LM
Connection Name: Ethernet
DHCP Enabled: Yes
DHCP Server: 10.0.0.13
IP address(es)
[01]: 10.3.4.52
[02]: fe80::fde9:5f07:6eb1:d974
[02]: Intel(R) Dual Band Wireless-AC 7265
Connection Name: Wi-Fi
Status: Media disconnected
[03]: Generic Mobile Broadband Adapter
Connection Name: Cellular
Status: Media disconnected
[04]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection 2
Status: Media disconnected
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes
'ms32info' is not recognized as an internal or external command,
operable program or batch file.

Windows IP Configuration

Host Name . . . . . . . . . . . . : 1040demo
Primary Dns Suffix . . . . . . . : corp.vlcmtech.com
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : corp.vlcmtech.com

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : corp.vlcmtech.com
Description . . . . . . . . . . . : Intel(R) Ethernet Connection (3) I218-LM
Physical Address. . . . . . . . . : 30-8D-99-19-D2-5F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::fde9:5f07:6eb1:d974%3(Preferred)
IPv4 Address. . . . . . . . . . . : 10.3.4.52(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Lease Obtained. . . . . . . . . . : Monday, November 13, 2017 8:43:37 AM
Lease Expires . . . . . . . . . . : Friday, November 24, 2017 8:55:14 AM
Default Gateway . . . . . . . . . : 10.3.4.1
DHCP Server . . . . . . . . . . . : 10.0.0.13
DHCPv6 IAID . . . . . . . . . . . : 103845273
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-94-9A-7A-30-8D-99-19-D2-5F
DNS Servers . . . . . . . . . . . : 10.0.0.13
10.1.0.13
10.1.0.14
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 94-65-9C-82-B4-00
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
Physical Address. . . . . . . . . : 94-65-9C-82-B5-03
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : sfcn.org
Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 7265
Physical Address. . . . . . . . . : 94-65-9C-82-B4-FF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Mobile Broadband adapter Cellular:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : HP lt4211 Gobi 4G Module
Physical Address. . . . . . . . . : 8C-97-99-5F-43-5F
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

There is 1 interface on the system:

Name : Wi-Fi
Description : Intel(R) Dual Band Wireless-AC 7265
GUID : 2ef707de-9809-47d2-a90b-f6f8a903b599
Physical address : 94:65:9c:82:b4:ff
State : disconnected
Radio status : Hardware On
Software On

Hosted network status : Not available

Interface name: Wi-Fi

Driver : Intel(R) Dual Band Wireless-AC 7265
Vendor : Intel Corporation
Provider : Intel
Date : 4/5/2017
Version : 18.33.7.2
INF file : oem205.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : No
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Open Vendor defined
Vendor defined Vendor defined
IHV service present : Yes
IHV adapter OUI : [00 80 86], type: [00]
IHV extensibility DLL path: C:\WINDOWS\System32\IWMSSvc.dll
IHV UI extensibility ClSID: {1bf6cb2d-2ae0-4879-a7aa-a75834fbd0e3}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}
Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

Profiles on interface Wi-Fi:

Group policy profiles (read only)
---------------------------------
<None>

User profiles
-------------
All User Profile : ctva123
All User Profile : ARUBA
All User Profile : Noah's
All User Profile : VLCM Production
All User Profile : VLCM Guest
All User Profile : Firefly
All User Profile : Mr iPhone

Profile Mr iPhone on interface Wi-Fi:
=======================================================================

Applied: All User Profile

Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : Mr iPhone
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Do not switch to other networks
MAC Randomization : Disabled

Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "Mr iPhone"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present

Security settings
-----------------
Authentication : WPA2-Personal
Cipher : CCMP
Authentication : WPA2-Personal
Cipher : Unknown
Security key : Present
Key Content : 18715995

Cost settings
-------------
Cost : Unrestricted
Congested : No
Approaching Data Limit : No
Over Data Limit : No
Roaming : No
Cost Source : Default

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Ethernet Intel(R) Ethernet Connection (3) I21... 3 Up 30-8D-99-19-D2-5F 1 Gbps
Wi-Fi Intel(R) Dual Band Wireless-AC 7265 4 Disconnected 94-65-9C-82-B4-FF 6 Mbps
Cellular HP lt4211 Gobi 4G Module 14 Disconnected 8C-97-99-5F-43-5F 0 bps
Bluetooth Network Con...2 Bluetooth Device (Personal Area Ne...#2 18 Disconnected 94-65-9C-82-B5-03 3 Mbps

Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Ethernet Intel(R) Ethernet Connection (3) I218-LM e1d65x64.sys 2016-01-21 12.13.17.7 6.50
Wi-Fi Intel(R) Dual Band Wireless-AC 7265 Netwtw02.sys 2017-04-05 18.33.7.2 6.50
Cellular HP lt4211 Gobi 4G Module wmbclass.sys 2017-07-31 10.0.15063... 6.50
Bluetooth Network Con...2 Bluetooth Device (Personal Area Net...#2 bthpan.sys 2006-06-21 10.0.15063... 6.30

ComputerName : 1040DEMO
InterfaceAlias : Ethernet
InterfaceIndex : 3
InterfaceDescription : Intel(R) Ethernet Connection (3) I218-LM
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : 30-8D-99-19-D2-5F
NetAdapter.Status : Up
NetProfile.Name : corp.vlcmtech.com
NetProfile.NetworkCategory : DomainAuthenticated
NetProfile.IPv6Connectivity : NoTraffic
NetProfile.IPv4Connectivity : Internet
IPv6LinkLocalAddress : fe80::fde9:5f07:6eb1:d974%3
IPv4Address : 10.3.4.52
IPv6DefaultGateway :
IPv4DefaultGateway : 10.3.4.1
NetIPv6Interface.NlMTU : 1500
NetIPv4Interface.NlMTU : 1500
NetIPv6Interface.DHCP : Enabled
NetIPv4Interface.DHCP : Enabled
DNSServer : 10.0.0.13
10.1.0.13
10.1.0.14

ComputerName : 1040DEMO
InterfaceAlias : Cellular
InterfaceIndex : 14
InterfaceDescription : HP lt4211 Gobi 4G Module
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : 8C-97-99-5F-43-5F
NetAdapter.Status : Disconnected

ComputerName : 1040DEMO
InterfaceAlias : Bluetooth Network Connection 2
InterfaceIndex : 18
InterfaceDescription : Bluetooth Device (Personal Area Network) #2
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : 94-65-9C-82-B5-03
NetAdapter.Status : Disconnected

ComputerName : 1040DEMO
InterfaceAlias : Wi-Fi
InterfaceIndex : 4
InterfaceDescription : Intel(R) Dual Band Wireless-AC 7265
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : 94-65-9C-82-B4-FF
NetAdapter.Status : Disconnected

ComputerName : internetbeacon.msedge.net
RemoteAddress : 13.107.4.52
InterfaceAlias : Ethernet
SourceAddress : 10.3.4.52
PingSucceeded : True
PingReplyDetails (RTT) : 32 ms

bro67 · 14 Nov 2017

From what I can tell, is that your Elitebook is using Cellular and the Wifi is off while the cellular is connected, possibly because of not wanting it to be a hotspot for security reasons. The big item that stood out is that it is not using AES.

Cellular connections are hard to diagnose, since there are no real tools to dump the information, except the tech stuff. That you have to use the dialpad or dial it as what we would call it, so that it gives info.

See the following link Look at the info in the 5th post. Appears that the Gobi adapter is just a rebranded Huawei unit. Solved: HP LT4112 Gobi 4G Driver / Software - Page 2 - HP Support Forum - 5086305

I take it that you have already tried the following: HP Notebook PCs - Connecting to a Cellular Broadband Wireless Network (WWAN) (Windows 8) | HPÂ® Customer Support
There is the diagnostic software for the Cellular Modem. You can try it if wishing to see if there are any updates needed for it. HP lt4211 Gobi 4G Diagnostic Driver 1.0.1.24 for Windows 10

nacheen · 14 Nov 2017

The Cellular radio is on but not being used. There is no SIM in the system.

If I disconnect from the LAN, the WiFi will connect.

bro67 · 15 Nov 2017

You do not need a SIM card for that Mini PCIe card for the Cellular modem. It has a eSIM like the new Apple Watch 3 has. With the first question about the SSID's not showing, Speccy or netsh wlan show all, inSSIDer, would all show available wifi, even if you are connected. The catch is that you do not want the wireless adapter always hunting for available Hot Spots.

Even on LAN, you should still see a scan for Wifi or Cellular, unless it is turned off to not seek roaming wireless networks. For security purposes, you do not want the machine looking around for available wifi, and then end up grabbing a connection that can sit there and siphon off info without you knowing. You also do not want your cellular radio running and eating up data, while on LAN. The first link in my above post, seems to hit on a fix.

johndough · 16 Jan 2018

Hi

2 thoughts

The subnet mask and the DNS server Numbers.