Windows 10: Wi-Fi network shows as Open when it is Secure

  1.    3 Weeks Ago #1

    Wi-Fi network shows as Open when it is Secure


    I have a brand new Dell XPS running Windows 10. I have connected it to my secure work Wi-Fi before without issues.
    Currently I am in hospital which has a free Wi-Fi (secure) for its patients.
    When I search available Wi-Fi I can see the correct name for the Wi-Fi but it shows as Open and doesn't then request username or password...therefore it wont connect.
    I have spent hours with Dell phone support (can't even speak English) without any answers.
    I am in hospital for a long time so any assistance fixing this would be awesome.

    ps I am pretty computer illiterate so keep it simple please
      My ComputerSystem Spec

  2.    3 Weeks Ago #2

    Welcome to the forum, Have you tried opening a browser a lot of these should open a browser which asks for username password or ward patient number
      My ComputerSystem Spec

  3.    3 Weeks Ago #3

    ^ thanks for the reply
    I have tried to do that it says that there is no internet connection and suggests I run the diagnosis thiny which I have done a number of times which doesn't recommend anything either
      My ComputerSystem Spec


  4. Posts : 4,239
    Mac OS Sierra
       3 Weeks Ago #4

    A public network like at a hospital uses a "Captive Portal", which should ask for you to agree to use it. From there, all clients connected cannot and should not see each other or any open services such as public folders if it is set up properly. You should still use a Firewall set for Public and leave the network to Public, which means that all folders and printers attached to a laptop are not shared, also password protected.
      My ComputerSystem Spec


  5. Posts : 4,239
    Mac OS Sierra
       3 Weeks Ago #5

    Samuria said: View Post
    Welcome to the forum, Have you tried opening a browser a lot of these should open a browser which asks for username password or ward patient number
    It should not be asking for a username, password, ward or patient number, since most public wifi for hospitals are for the public, or anyone that does not have network credentials. Taking it one step further as you suggested, would be more of a way to charge a person while staying there for use, wholly as a way to make more money, but most places just tie those costs into the cost of stay, which insurance would not pick up, but the patient would pay for it out of their co-pay.
      My ComputerSystem Spec

  6.    3 Weeks Ago #6

    bro67 said: View Post
    It should not be asking for a username, password, ward or patient number, since most public wifi for hospitals are for the public, or anyone that does not have network credentials. Taking it one step further as you suggested, would be more of a way to charge a person while staying there for use, wholly as a way to make more money, but most places just tie those costs into the cost of stay, which insurance would not pick up, but the patient would pay for it out of their co-pay.
    You havent even tried to answer my question. Is that because you don't know the answer?
    I don't get charged to use the wi-fi (it's complimentary, and it has no limit.

    Anyway, know how to fix the Windows issue anyone?
      My ComputerSystem Spec


  7. Posts : 4,239
    Mac OS Sierra
       3 Weeks Ago #7

    Hanzel said: View Post
    You havent even tried to answer my question. Is that because you don't know the answer?
    I don't get charged to use the wi-fi (it's complimentary, and it has no limit.
    Anyway, know how to fix the Windows issue anyone?
    It is not a issue that you are seeing the Hotspot at the hospital as open. They do that because they use a Captive Portal as I stated on my post, which answers exactly your question and adds on to what Samuria stated. I also stated in my previous post what security measures you need to take on your laptop at all times when roaming off of your personal network.

    Mark this thread as closed, since your question has been answered and there is not a problem with your laptop. If you want more information about the hospital network, ask to talk to their IT group that handles networking and they can send someone up to check to make sure your laptop is secured and explain further how a Captive Portal works.
      My ComputerSystem Spec


 

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