Windows 10 Dialer - A way to log outbound calls?

Hi all,

Pretty new here, so I hope this is in the right place.

We've recently started using the inbuilt dialer on a Windows 10 machine at work. This is so we can dial from SAP Business one using the click 2 dial feature.

It works fine, connects to the hard phone etc (Would be nice to have more options but I guess it's old tech) however it does not seem to log any outbound calls or generate a log. I've searched high and low on Google regarding this issue but I have no results.

I was wondering if anybody knew if I was just wasting my time and that's just how it is on Windows 10. I did find on one forum that on an XP S3 machine it did the following:

Dialer : %PROGRAM FILES%\Windows NT\dialer.exe
Log File : \Documents and Settings\user\Local Settings\App Data\Microsoft\Dialer\user_call_log.txt
possible log customize at: Logging : HKCU->Software->Microsoft->Dialer->Logging

I cannot find this file or log anywhere on the Windows 10 machine.


If anyone could shed some light on this, it would be very much appreciated!

- Dale

bro67 said:

If you use a third party program or have the logs set to show in event viewer. The built in dialer is meant for dial-up modems and a fax board, not really for voice calls. You need to use something like Outlook or another CRM to get full advantage, instead of just a event.

Ah I see, that's a shame. I assume the log file from the previous version of Windows is related to dial-up and faxes also?

Do you happen to know how to log them as an event? Even that would do, just to get a rough estimate of how many calls/times the program is being used.

Edit: I've been looking for a third party program myself but it seems this type of setup is becoming obsolete. I found phonedialerpro which doesn't appease the hierarchy due to it being what they call "freeware".

Dial from Windows to a hardphone is proving to be a nightmare.

No I agree, was just hoping for something simple.

I personally work in credit control, so it's more make the call and get out rather than a full CRM suite.

They use an old DOS system called Telemagic which is a standalone system. I'll just look into SAP activities more.

Appreciate the help and feedback!

Hi there. You may want to look into Skype. It logs and a lot more. Even record calls.

Skype | Free calls to friends and family