1.    06 Oct 2017 #1
    Join Date : Feb 2016
    Posts : 5
    Windows 10

    Internet Connectivity Problem

    Hi. I hope I'm posting my question in the correct place.

    I've had some internet connectivity problems, and this has happened with two different ISPs. I will suddenly lose my internet connection. I run diagnostics, and receive a message saying two problems were found: 1) A cable is loose or damaged, and couldn't be fixed. 2) My router has been reset.

    Every time, after I run the diagnostics, I am again connected to the internet. As an experiment, I asked my next door neighbor to tap into my WI-FI, to play a high-powered online game (which I've forgotten the name of). Yesterday, there were no problems. Today, I suddenly lost my internet connection -- but my neighbor experienced no prolem whatsoever.

    This makes me think the problem is with my laptop. Does anyone have ideas? Thanks in advance.
      My ComputerSystem Spec
  2.    06 Oct 2017 #2
    Join Date : Oct 2017
    Posts : 442
    Windows 10 Pro 64-bit

    Please install latest version of network card driver from your laptop manufacturer website.
      My ComputerSystem Spec
  3.    06 Oct 2017 #3
    Join Date : Feb 2016
    Posts : 5
    Windows 10
    Thread Starter

    Thank you

    Thanks much for the response. I won't be able to get the new card right away, but when I do, I'll post back to let you know if it helped.
      My ComputerSystem Spec


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