Internet Connectivity Problem

  1. Posts : 5
    Windows 10

    Internet Connectivity Problem

    Hi. I hope I'm posting my question in the correct place.

    I've had some internet connectivity problems, and this has happened with two different ISPs. I will suddenly lose my internet connection. I run diagnostics, and receive a message saying two problems were found: 1) A cable is loose or damaged, and couldn't be fixed. 2) My router has been reset.

    Every time, after I run the diagnostics, I am again connected to the internet. As an experiment, I asked my next door neighbor to tap into my WI-FI, to play a high-powered online game (which I've forgotten the name of). Yesterday, there were no problems. Today, I suddenly lost my internet connection -- but my neighbor experienced no prolem whatsoever.

    This makes me think the problem is with my laptop. Does anyone have ideas? Thanks in advance.
      My Computer

  2. FreeBooter's Avatar
    Posts : 3,997
    Windows 10 Pro 64-bit

    Please install latest version of network card driver from your laptop manufacturer website.
      My Computer

  3. Posts : 5
    Windows 10
    Thread Starter

    Thank you

    Thanks much for the response. I won't be able to get the new card right away, but when I do, I'll post back to let you know if it helped.
      My Computer


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