New
#11
Did you install any of this garbage on your computers? "The Home Works add-on normally costs £9.99 per month on top of your existing subscription and this gives home customers access to Virgin Media’s enhanced technical support features (e.g. TuneUp and Gadget Rescue), F-Secure SAFE® security (Internet security), F-Secure® Key (encrypted password management."
Dump the TuneUP and Gadget Rescue, along with uninstalling F-Secure while running your tests. The first two can wreck havoc on Speed Tests, Traceroute and Ping tests. Even if you run from the Command Line, Speedtest CLI. You can still see issues. Also turn off your Wifi on your laptop, which is why you saw 150mbps between the laptop and the Gateway.