New Computer - Cannot connect to wireless network??

  1. Posts : 161
    Windows 10

    New Computer - Cannot connect to wireless network??

    Hey All,

    My father bought a brand new HP pavilion desktop. Pretty nice machine. I7, 16gb ram, all that and the bag of chips. Anyways, his internet access is through his landlords wireless. This desktop comes equipped with a modern AC wireless adapter.

    We turned the machine on last night to set it up, and no matter what we tried, we could not get the dang thing to join the local wireless network. Super strange. 3 other devices he owns are all on that network. I confirmed the network password by forgetting it on his ipad and rejoining there... no problem. He simply gets an error: "Cannot connect to wireless network."

    Things I tried:

    1) Corrected the time. Time was off by a few hours at first. I was hopeful with this one, but same results after.

    2) Disabled wireless adapter, uninstalled, and rebooted to force re-uptake of wireless driver. No good.

    3) Disabled wireless adapter and tried a new USB wireless adapter (one that worked on his old machine). Same results.

    4) Banged my head against the wall a few times in frustration. No good, but headache shifted ever so slightly...

    5) Tried manually adding the wireless network. No good.

    6) Set his iPhone up to provide personal hotspot. I was able to join this no problem. This was nice as it enabled us to get some basic stuff done, but it is not a reasonable long term solution.

    So, the problem seems to be with his ability to join his landlords wireless network, but I have zero idea why. The Landlords router is a nice expensive new router that was recently installed. The SSID is a single word, all lower case. The password is a combo of about 8 lower case letters and 4 numbers.

    Please help!! Any suggestions super appreciated!
      My Computer

  2. Posts : 5,833
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro

    Hi there. Open Settings app (Hold WinKey + I) > Choose Update & security > Choose Troubleshoot > Choose Internet Connections to run the troubleshooter.
      My Computers

  3. Posts : 5,833
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
      My Computers

  4. Posts : 161
    Windows 10
    Thread Starter

    Thanks Hippsie! Will give that a try tonight!
      My Computer

  5. Posts : 5,833
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro

    musiclover7 said:
    Thanks Hippsie! Will give that a try tonight!
    You're welcome. Please post back the exact problem and any solution you may find so to help others.
      My Computers

  6. Samuria's Avatar
    Posts : 6,674
    windows 10

    Does he have to register the PC first if the router has Mac blocking set he won't get on or is there a limit on number of devices
      My Computer

  7. Posts : 702
    Win10 x64 Pro - 2 desktops, 2 laptops

    Probably way off base, but, here are a couple things that sometimes bite people.
    • Is his network's "current profile" "Private"? Or to ask the same question from a different angle, is his computer "discoverable"?
    • Is NetBIOS over TCP/IP enabled?

    The message "Cannot connect to wireless network." sound like it's at a lower level than that, but it might be worth checking.

    Your point #3 almost rules out a driver problem (unless there are two bad drivers) but it still might be worth checking. (Don't trust Windows to know if the driver is up to date .) Can you attach the computer to a wired network long enough to search for updates for the wireless adapter driver?

    Oh. A gloss on my previous question: Does the computer communicate at when attached to a wired network? (It might not be a wireless problem at all.)
      My Computer


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