Page 1 of 2 12 LastLast
  1.    26 Sep 2017 #1
    Join Date : Dec 2015
    Bristol (UK)
    Posts : 27
    Windows 10 x64

    Internet Speeds


    Hi folks, just looking for some information here.

    I have been a long-time Virgin Media customer and never really had cause to complain before. When we moved house back in May they had to do a fresh installation as they couldn't find the cable that came into the property despite at least four previous owners being VM customers. I have their 200Mbps Internet service and at the last house (a whole 3 miles away) regularly obtained full, or even a bit over, speed. In fact I never saw much below 195Mbps when checking on speedtest.net - connected via Ethernet cable.

    Since moving to the new house I have been seeing speeds of 75-90Mbps - never more than 100, no matter what time of day I checked it. The computers are the same (1xdesktop PC, 2xlaptop PCs all running W10 plus 2xAndroid tablets and 1xAndroid phone and 1xiPhone). Today is the first time I have been at home with some time to investigate this issue so I called VM and their tech support did some tests before pronouncing the system healthy. They are firmly of the opinion that the computers aren't compatible with 200Mbps even though they were working fine before the move.

    In addition to installing a new access cable VM provided a new set top box and modem when we moved in. The modem re-boots itself randomly and I have used that as an excuse to get a technician to visit and check the whole system out. They are supposedly sending an Internet specialist ... whatever one of those is.

    Sorry, for the pre-amble but I thought it would save questions. So, here is my question to you guys: when I look at the network connection details I see a box titled "local area connection status" and under the heading "Connection" parameter "speed" with a value of 100Mbps. Is that the speed of the connection that I have or the maximum speed that the computer is capable of? The user manual for the mobo says the LAN is a Phy Gigabit LAN, which I assume means it is capable to I000Mbps.

    Any help would be appreciated
      My ComputerSystem Spec
  2.    26 Sep 2017 #2
    Join Date : Oct 2014
    Posts : 2,458
    W10 Pro + W10 Preview

    Try SamKnows Speed Test, its more accurate.....Google for it.

    Failing that do a Powershell (Admin).....copy paste the following, then press enter and restart computer.

    netsh winsock reset
      My ComputersSystem Spec
  3.    26 Sep 2017 #3
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,452
    windows 10

    Assuming your network card is a gig and the router is also a gig then it's negotiating the wrong speed with the router. Is your network cable cat5e if it's an old cable that can only do 100 met that would do it. If you have any wireless devices what speed do they get?
      My ComputerSystem Spec
  4.    26 Sep 2017 #4
    Join Date : Dec 2015
    Bristol (UK)
    Posts : 27
    Windows 10 x64
    Thread Starter

    Quote Originally Posted by dencal View Post
    Try SamKnows Speed Test, its more accurate.....Google for it.

    Failing that do a Powershell (Admin).....copy paste the following, then press enter and restart computer.

    netsh winsock reset
    Hi dencal,

    I tried the samknows speed test and the results are pretty much the same:
    Desktop PC - Download / Upload / Latency:
    Test 1: 65 / 12 / 15
    Test 2: 71 / 12 / 16
    Laptop PC (Ethernet):
    Test 1: 69 / 12 / 17
    Test 2: 76 / 11 / 15
    Laptop PC (WiFi):
    Test 1: 45 / 12 / 28
    Test 2: 29 / 12 / 28
    iPhone 5s (WiFi):
    Test 1: 80 / 12 / 16
    Test 2: 65 / 12 / 17
    Android Tablet (WiFi):
    Test 1: 37 / 12 /21
    Test 2: 45 / 12 / 16

    Gonna try the Powershell trick in a minute ... I'll be back
      My ComputerSystem Spec
  5.    26 Sep 2017 #5
    Join Date : Dec 2015
    Bristol (UK)
    Posts : 27
    Windows 10 x64
    Thread Starter

    Quote Originally Posted by Samuria View Post
    Assuming your network card is a gig and the router is also a gig then it's negotiating the wrong speed with the router. Is your network cable cat5e if it's an old cable that can only do 100 met that would do it. If you have any wireless devices what speed do they get?
    Hi Samuria,

    Yes, all the cables are Cat5e - they're the same ones from the old house.

    What could make the network card (it's on the mobo rather than a plug-in card) and the router get it wrong?
      My ComputerSystem Spec
  6.    26 Sep 2017 #6
    Join Date : Dec 2015
    Bristol (UK)
    Posts : 27
    Windows 10 x64
    Thread Starter

    Tried the Powershell trick ... no difference
      My ComputerSystem Spec
  7.    26 Sep 2017 #7
    Join Date : Oct 2014
    Posts : 2,458
    W10 Pro + W10 Preview

    Quote Originally Posted by SteveGPhoto View Post
    Tried the Powershell trick ... no difference
    I think you should ring Virgin Media.....151 deal with tech details and will check your line speed.
      My ComputersSystem Spec
  8.    26 Sep 2017 #8
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,452
    windows 10

    If your network card is set to full duples this can cause it as that send data both ways at the same time and a lot cant keep up with that so it drops speed down. The sonnected speed is between you and the router not you and the net
      My ComputerSystem Spec
  9.    28 Sep 2017 #9
    Join Date : Dec 2015
    Bristol (UK)
    Posts : 27
    Windows 10 x64
    Thread Starter

    Quote Originally Posted by dencal View Post
    I think you should ring Virgin Media.....151 deal with tech details and will check your line speed.
    Spent the best part of an hour on the phone with them just before starting this thread. They are adamant that there's nothing wrong at their end but are sending an engineer on Monday.
      My ComputerSystem Spec
  10.    28 Sep 2017 #10
    Join Date : Mar 2017
    Posts : 5,771
    64-bit Windows 10 Pro

    I am set for 100 Mb down but my router slows it to about 90. If I bypass the router I get 120Mb's down I could get the 1Gb service but I will not pay $199 per month for it,
      My ComputerSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
Slow internet speeds on Windows 10 computer
Hello. I recently installed Windows 10 on one of my computers, initially I had no issues but (2 days later) I've had a significant drop in speed, sitting at around 250kB/ps. Other computers on the same network, one running Windows 8 and the...
Network and Sharing
Internet speeds
Has anyone else here noticed a considerable drop in internet speeds when a win10 machine logs onto thier network? I have slow Internet at 6mbps but it is fine with the 2 win7, 2 android and 2 linux boxes. I have 3 win10 machines and no matter which...
Network and Sharing
Solved New windows 10 user needing help with slow internet speeds
Hello, I am new to these forums and have updated to Windows 10 just a little over a month ago. When I upgraded I had to buy a new usb wifi adapter for my computer as my old one would no longer work on Windows 10. I threw away the box on my new...
Network and Sharing
Solved Slow/Unstable Internet Speeds after Win 10 Update
My interent on my custom desktop, as far as I can remember, has functioned fine for a long time now. However, after upgrading to windows 10 and having it around for a while, I noticed a sharp decrease in internet speed. I've tried multiple...
Network and Sharing
Windows 10 location service issue(Internet speeds killer!)
Hello Windows 10 users! I have noticed that the Windows 10 location service has a MAJOR flaw!,it just annihilates internet download and upload speeds! Tested with Network Speed Test(Windows App store): With Location service(from action...
Network and Sharing
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 21:59.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums