1.    23 Sep 2017 #1
    Join Date : Sep 2017
    Posts : 2
    Windows 10

    my wifi network is not appearing in the list of available networks


    I have already made the wlan report

    I tried to attach it but it did not work....I hope it is ok to paste it here.
    I hope someone can help me. I have troubleshooted my butt off and it is happening on both of my laptops so I do not understand how to fix it.
    Thanks!
    Leslie

    Wlan Report

    Summary

    Hover over a session or event to view a summary
    Click on an event to jump to it in the session list


    Report Info

    Report created:2017-09-23T09:10:45Z
    Report duration:3 days

    General System Info

    ComputerName: LAPTOP2HANKLES
    System Manufacturer:Dell Inc.
    System Product Name:Inspiron 3521
    BIOS Date:10/25/2013
    BIOS Version:A12
    OS Build:15063.0.amd64fre.rs2_release.170317-1834
    Machine Id: {D2CE3C1D-AFB9-4320-AC17-A578133459AA}
    MDM joined: False
    User Info

    Username: lesos
    User Domain:LAPTOP2HANKLES
    User DNS Domain:Unknown
    Network Adapters

    Device: Realtek PCIe FE Family Controller
    PNP ID: PCI\VEN_10EC&DEV_8136&SUBSYS_05971028&REV_05\4&6521971&0&00E0
    Guid: {B7E5D467-96D8-4679-96EE-ADC9A529A5F2}
    Current driver version: 10.1.505.2015
    Driver date: 5-5-2015
    DevNode flags: 0x180200a

    Device: WAN Miniport (PPPOE)
    PNP ID: SWD\MSRRAS\MS_PPPOEMINIPORT
    Guid: {B73AACF7-9F16-491A-9E91-E0ECA1E2759F}
    Current driver version: 10.0.15063.0
    Driver date: 6-21-2006
    DevNode flags: 0x180200a

    Device: Microsoft Teredo Tunneling Adapter
    PNP ID: SWD\IP_TUNNEL_VBUS\TEREDO_TUNNEL_DEVICE
    Guid: {E5BC765E-7175-4E9D-985E-4AF6B3D57725}
    Current driver version: 10.0.15063.0
    Driver date: 6-21-2006
    DevNode flags: 0x4180200a

    Device: VMware Virtual Ethernet Adapter for VMnet1
    PNP ID: ROOT\VMWARE\0000
    Guid: {3B31453B-3A2A-4C69-B284-700B3E34F4C4}
    Current driver version: 4.2.8.0
    Driver date: 9-27-2016
    DevNode flags: 0x1802401
    Problem number: 22

    Device: VMware Virtual Ethernet Adapter for VMnet8
    PNP ID: ROOT\VMWARE\0001
    Guid: {B28B3827-80CB-430E-8BD9-6AC602B3AF0E}
    Current driver version: 4.2.8.0
    Driver date: 9-27-2016
    DevNode flags: 0x1802401
    Problem number: 22

    Device: WAN Miniport (PPTP)
    PNP ID: SWD\MSRRAS\MS_PPTPMINIPORT
    Guid: {2216393B-0D7F-4A0C-BDF0-BD0ADFBA0F1D}
    Current driver version: 10.0.15063.0
    Driver date: 6-21-2006
    DevNode flags: 0x180200a

    Device: WAN Miniport (IKEv2)
    PNP ID: SWD\MSRRAS\MS_AGILEVPNMINIPORT
    Guid: {3C2CB5D0-8F8C-4601-A201-9AE6DBBFD730}
    Current driver version: 10.0.15063.0
    Driver date: 6-21-2006
    DevNode flags: 0x180200a

    Device: Microsoft Kernel Debug Network Adapter
    PNP ID: ROOT\KDNIC\0000
    Guid: {A118FF21-2313-4C6E-876D-895E807D944E}
    Current driver version: 10.0.15063.0
    Driver date: 6-21-2006
    DevNode flags: 0x4180200b

    Device: Dell Wireless 1705 802.11b|g|n (2.4GHZ)
    PNP ID: PCI\VEN_168C&DEV_0036&SUBSYS_020C1028&REV_01\4&94546EF&0&00E1
    Guid: {3F1E862A-7987-4865-BBC4-BBEB99C61502}
    Current driver version: 3.0.2.201
    Driver date: 3-26-2016
    DevNode flags: 0x180200a

    Device: Microsoft Wi-Fi Direct Virtual Adapter #4
    PNP ID: {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_WFD\5&15D9BE12&1&14
    Guid: {8C98D807-9D10-45A5-967E-3D4D1CFCB8B8}
    Current driver version: 10.0.15063.0
    Driver date: 6-21-2006
    DevNode flags: 0x4180200a

    Device: WAN Miniport (Network Monitor)
    PNP ID: SWD\MSRRAS\MS_NDISWANBH
    Guid: {6BF8FA66-C294-4C38-9B9F-017137AA5ED9}
    Current driver version: 10.0.15063.0
    Driver date: 6-21-2006
    DevNode flags: 0x180200a

    Device: WAN Miniport (IP)
    PNP ID: SWD\MSRRAS\MS_NDISWANIP
    Guid: {FF9B75E7-7001-472B-8F7E-2F1DCD3F8392}
    Current driver version: 10.0.15063.0
    Driver date: 6-21-2006
    DevNode flags: 0x180200a

    Device: WAN Miniport (SSTP)
    PNP ID: SWD\MSRRAS\MS_SSTPMINIPORT
    Guid: {12B26FE4-1C81-42F5-992C-10B4525017E8}
    Current driver version: 10.0.15063.0
    Driver date: 6-21-2006
    DevNode flags: 0x180200a

    Device: WAN Miniport (IPv6)
    PNP ID: SWD\MSRRAS\MS_NDISWANIPV6
    Guid: {FB9A0D20-BB05-49D5-8EF0-48971D387FBE}
    Current driver version: 10.0.15063.0
    Driver date: 6-21-2006
    DevNode flags: 0x180200a

    Device: WAN Miniport (L2TP)
    PNP ID: SWD\MSRRAS\MS_L2TPMINIPORT
    Guid: {C4905D59-62BE-4D54-AA82-C8A46AF13733}
    Current driver version: 10.0.15063.0
    Driver date: 6-21-2006
    DevNode flags: 0x180200a


    Script Output

    Output for 'ipconfig /all'

    Output for 'netsh wlan show all'

    Output for 'certutil -store -silent My & certutil -store -silent -user My'


    Profile Output


    Summary

    Session Success/Failures

    Status Count
    Successes 4
    Failures 0
    Warnings 1
    Disconnect Reasons

    Reason Count
    The network is disconnected by the user. 4
    The network is disconnected by the driver. 1
    Session Durations

    0
    0
    1
    0
    0
    2
    2
    0 - 1
    minutes
    1 - 5
    minutes
    5 - 10
    minutes
    10 - 30
    minutes
    30 - 60
    minutes
    60 - 360
    minutes
    360+
    minutes

    Wireless Sessions

    Interface:Dell Wireless 1705 802.11b|g|n (2.4GHZ)
    Interface GUID: 3f1e862a-7987-4865-bbc4-bbeb99c61502
    Connection Mode:Manual connection with a profile
    Profile:LESLIESLAPTOP 2100
    SSID:LESLIESLAPTOP 2100
    BSS Type:Infrastructure
    Session Duration: 1 hours 13 minutes 59 seconds
    Disconnect Reason:The network is disconnected by the driver.
    EventId Time Message
    8000 2017-09-22T17:53:16 [+]WLAN AutoConfig service started a connection to a wireless network.

    Network Adapter: Dell Wireless 1705 802.11b|g|n (2.4GHZ)
    Interface GUID: {3F1E862A-7987-4865-BBC4-BBEB99C61502}
    Connection Mode: Connection to a secure network without a profile
    Profile Name: LESLIESLAPTOP 2100
    SSID: LESLIESLAPTOP 2100
    BSS Type: Infrastructure
    11000 2017-09-22T17:53:28 [+]Wireless network association started.

    Network Adapter: Dell Wireless 1705 802.11b|g|n (2.4GHZ)
    Interface GUID: {3F1E862A-7987-4865-BBC4-BBEB99C61502}
    Local MAC Address: 34:23:87:C6:11:83
    Network SSID: LESLIESLAPTOP 2100
    BSS Type: Infrastructure
    Authentication: WPA2-Personal
    Encryption: AES-CCMP
    802.1X Enabled: No
    11001 2017-09-22T17:53:28 [+]Wireless network association succeeded.

    Network Adapter: Dell Wireless 1705 802.11b|g|n (2.4GHZ)
    Interface GUID: {3F1E862A-7987-4865-BBC4-BBEB99C61502}
    Local MAC Address: 34:23:87:C6:11:83
    Network SSID: LESLIESLAPTOP 2100
    BSS Type: Infrastructure
    Management Frame Protection Enabled: 0x200000000
    11010 2017-09-22T17:53:28 [+]Wireless security started.

    Network Adapter: Dell Wireless 1705 802.11b|g|n (2.4GHZ)
    Interface GUID: {3F1E862A-7987-4865-BBC4-BBEB99C61502}
    Local MAC Address: 34:23:87:C6:11:83
    Network SSID: LESLIESLAPTOP 2100
    BSS Type: Infrastructure
    Authentication: WPA2-Personal
    Encryption: AES-CCMP
    FIPS Mode: Disabled
    802.1x Enabled: No
    11005 2017-09-22T17:53:28 [+]Wireless security succeeded.

    Network Adapter: Dell Wireless 1705 802.11b|g|n (2.4GHZ)
    Interface GUID: {3F1E862A-7987-4865-BBC4-BBEB99C61502}
    Local MAC Address: 34:23:87:C6:11:83
    Network SSID: LESLIESLAPTOP 2100
    BSS Type: Infrastructure
    8001 2017-09-22T17:53:28 [+]WLAN AutoConfig service has successfully connected to a wireless network.

    Network Adapter: Dell Wireless 1705 802.11b|g|n (2.4GHZ)
    Interface GUID: {3F1E862A-7987-4865-BBC4-BBEB99C61502}
    Connection Mode: Connection to a secure network without a profile
    Profile Name: LESLIESLAPTOP 2100
    SSID: LESLIESLAPTOP 2100
    BSS Type: Infrastructure
    PHY Type: 802.11n
    Authentication: WPA2-Personal
    Encryption: AES-CCMP
    802.1x Enabled: No
    Hidden: false
    13100 2017-09-22T17:53:28 [‒]Operator Cost is changed to Fixed for profile LESLIESLAPTOP 2100 on interface {3F1E862A-7987-4865-BBC4-BBEB99C61502}
    4042 2017-09-22T17:53:29 [‒]Capability change on {3F1E862A-7987-4865-BBC4-BBEB99C61502} (0x47008000000000 Family: V4 Capability: Internet ChangeReason: ActiveHttpProbeSucceeded)
    11004 2017-09-22T19:07:06 [+]Wireless security stopped.

    Network Adapter: Dell Wireless 1705 802.11b|g|n (2.4GHZ)
    Interface GUID: {3F1E862A-7987-4865-BBC4-BBEB99C61502}
    Local MAC Address: 34:23:87:C6:11:83
    Network SSID: LESLIESLAPTOP 2100
    BSS Type: Infrastructure
    Security Hint: The operation was successful.
    4042 2017-09-22T19:07:16 [+]Capability change on {3F1E862A-7987-4865-BBC4-BBEB99C61502} (0x47008000000000 Family: V4 Capability: None ChangeReason: CapabilityReset)
    8003 2017-09-22T19:07:16 [+]WLAN AutoConfig service has successfully disconnected from a wireless network.

    Network Adapter: Dell Wireless 1705 802.11b|g|n (2.4GHZ)
    Interface GUID: {3F1E862A-7987-4865-BBC4-BBEB99C61502}
    Connection Mode: Manual connection with a profile
    Profile Name: LESLIESLAPTOP 2100
    SSID: LESLIESLAPTOP 2100
    BSS Type: Infrastructure
    Reason: The network is disconnected by the driver.

    EventId Time Message
    1010 2017-09-23T09:04:43 [+]CDE reported an L2 adapter removal

    Interface: {3F1E862A-7987-4865-BBC4-BBEB99C61502}

    Type: Wlan
    1009 2017-09-23T09:04:46 [+]CDE reported an L2 adapter arrival

    Interface: {3F1E862A-7987-4865-BBC4-BBEB99C61502}

    Type: Wlan

      My ComputerSystem Spec
  2.    23 Sep 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,012
    Windows 10 Pro Build 1703

    Hi Lesosweetlie. Welcome to the TenForums @lesosweetlie

    I read that you trouble shot but not understanding what you did I will likely repeat.

    First power off your modem and router or combo box. Wait thirty seconds power on.

    Assuming you have a smart phone is your SSID appearing in the list of available networks? (Confirmation it is broadcasting)

    Strange that two laptops would stop at same time so I'm looking at something common between them.

    If SSID is being broadcast you can move on. You didn't say do you have a dual band router or a single band. Are both SSID's missing.

    Assuming this just started recently please check Windows update history and see if network drivers were updated. If so head to Dell and get their wireless driver for your device.

    Another quick thing you could try is to reset the Windows network. I would concentrate on one laptop.

    Start => Settings => Network and Internet => scroll to bottom of right hand side, click reset network. Restart windows.

    This process will cause you to "Forget" all wireless passwords, please consider this before executing.

    If this fails and you have a removal battery, unplug from wall, remove battery, disconnect all USB devices, hold power button 30 seconds. Reassemble less the USB devices and power on. Test. Connect USB devices.

    Please post back results.


    Ken
      My ComputerSystem Spec
  3.    23 Sep 2017 #3
    Join Date : Sep 2017
    Posts : 2
    Windows 10
    Thread Starter

    Hi and thank you for your response.

    I do have my wifi network appearing for my tablet and phone.

    It did start recently, and I can't figure out why both are doing it.

    If I do a network reset will I lose anything else but my web related passwords? like my bookmarks and favorites? for each browsesr?

    Or anything else on my laptop?

    I think I tried a network reset a long time ago for a separate issue and ended up having to wipe the whole thing and start fresh with windows 10 for some reason??

    I can't have anything like that happen right now, I only have two weeks left in Kaplan online until I have my Assoc. degree.....so I don't want to mess anything up too badly.

    I have xfinity wireless , I think it is broadband, and I am not sure about the dual band or not? It may be.

    But that is all I know right now.....I tried to uninstall and reinstall network drivers and that didn't work either.

    I am just glad that I can hard wire to the internet on one of them and hotspot to the other if necessary right now.

    But I want to figure it out.

    I am fairly techie, just not quite enough.

    In fact I hope I did not screw something up somehow, but I don't know how that would have been on both computers because I use one more than the other so it does not make sense either.

    I even called my ISP and they went through all the steps to get it fixed and then suggested to me that maybe both computers did an update at the same time? and it could have been problematic for them somehow??

    I don't know...

    But I will wait to hear from you before I do anything else.

    Thanks again,
    Leslie
      My ComputerSystem Spec
  4.    24 Sep 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,012
    Windows 10 Pro Build 1703

    A network reset should not impact bookmarks / favorites or history stored in browsers or cloud.

    It will forget your wireless passwords and any passwords you use to connect to infinity network if part of your network config on machine. That said I imagine your router handles those if required. (Used in PPPoE networks.)

    I believe all you do to connect is select network, when working, enter wifi password and connect.

    Network reset may also impact any networking software you use to connect to Internet sites like VPN clients.

    https://support.microsoft.com/en-ca/...nection-issues

    To date it has been "harmless" to members, apart from forgetting wifi passwords, but this is Windows, which I use and support but cannot predict given all the stuff you can install and stuff it does. We all know the strangest things can happen.

    A tool you might want to research is Macrium Reflect. Free, reliable and member recommended.

    Backup and Restore with Macrium Reflect


    Ken
      My ComputerSystem Spec

 


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