Router


  1. Posts : 16
    win 10
       #1

    Router


    my average download speed tested through 8 online speed checkers over the last 6 months is 38 Mb/s.
    Yesterday it droped to 1.2 Mb/s. I rebooted the router and it went up to 40Mb/s. The same has happened today. What is the problem and can anyone help please
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  2. Plankton's Avatar
    Posts : 2,078
    Windows 10 Pro
       #2

    Sounds like you have a data cap or your ISP is throttling you back.
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  3. cereberus's Avatar
    Posts : 12,009
    Windows10
       #3

    stormforce said:
    my average download speed tested through 8 online speed checkers over the last 6 months is 38 Mb/s.
    Yesterday it droped to 1.2 Mb/s. I rebooted the router and it went up to 40Mb/s. The same has happened today. What is the problem and can anyone help please

    Call your ISP to check line.
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  4. cereberus's Avatar
    Posts : 12,009
    Windows10
       #4

    Plankton said:
    Sounds like you have a data cap or your ISP is throttling you back.
    I doubt it - it would remain low. This sounds like an intermittent fault on router or somwhere on line.
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  5. Posts : 16
    win 10
    Thread Starter
       #5

    Router


    I have phoned my ISP and confirmed it has nor been throttled bus because i have rebooted the Router and the speed is back to normal the ISP cannot do anything as their tests show that all is OK
    Have to wait until the next fault occurs

    I agree it could be an intermittent fault in the router but need ISP to agree
    thanks so far will answer back tomorrow
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  6. Samuria's Avatar
    Posts : 6,029
    windows 10
       #6

    How old is the router a router is a like a PC the CPU can max out just like Windows if the PCs have DNS set to the router can do it as it adds lots of extra CPU time set all PCs to open DNS
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  7. cereberus's Avatar
    Posts : 12,009
    Windows10
       #7

    stormforce said:
    I have phoned my ISP and confirmed it has nor been throttled bus because i have rebooted the Router and the speed is back to normal the ISP cannot do anything as their tests show that all is OK
    Have to wait until the next fault occurs

    I agree it could be an intermittent fault in the router but need ISP to agree
    thanks so far will answer back tomorrow

    Next time you get issues, call ISP before rebooting - they will tell you to reboot - explain emphatically, it keeps happening and press them to send you a new router. If they refuse, just simply inform them that you have no option then to change ISP then - they usually give in at that point.
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  8. NavyLCDR's Avatar
    Posts : 15,493
    Windows 10 Pro
       #8

    Does the router itself have a speed test function on it's configuration webpage? Doing speed test from the computer will not determine the location of the problem and it could be between the computer and the router. If there is a speed test on the router's configuration webpage, that would isolate the issue to between the router and the ISP. If you have to do the speed test from the computer, make sure it is plugged into a port on the router with a high quality, shortest length possible Ethernet cable.
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  9. cereberus's Avatar
    Posts : 12,009
    Windows10
       #9

    NavyLCDR said:
    Does the router itself have a speed test function on it's configuration webpage? Doing speed test from the computer will not determine the location of the problem and it could be between the computer and the router. If there is a speed test on the router's configuration webpage, that would isolate the issue to between the router and the ISP. If you have to do the speed test from the computer, make sure it is plugged into a port on the router with a high quality, shortest length possible Ethernet cable.
    Due to fierce BB competition in UK (great for low pricing), most ISP providers supply pretty basic much rock bottom routers of relatively poor quality (claiming their routers are great, of course). Most are locked down to extent you cannot even change dns servers). Very few ISP supplied routers have functions like QOS or speed testing. At best, you might get VPN capabilty. Even ddns choice is often locked to standard (not free) ddns services (what a surprise).

    As a result, rather than actually fix a problem or even diagnose it, they just try and fob user off with thngs like 'it must be your pc', and most users are not savvy enough to see through the bs.

    In the end, if you press them enough they will usually supply a new router which at least enables you to eliminate router as source of problem.
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