1.    14 Sep 2017 #1
    Join Date : Sep 2017
    Posts : 3
    Windows 10

    Win10 Pro Build 1703 no internet problem (upgrade and clean install)


    Hi

    I upgraded my Win7 Pro x64 to Win 10 Pro and everything works fine except it thinks there is no internet connection. Also, Win10 won't activate - Unable to reach Windows activation servers - I suspect due to the lack of internet connectivity. Except that I can get to any website I choose on this pc.
    I tried all sorts of suggestions found here and on other sites, but nothing worked, so I had a go at a clean install of Win10 - only to be met with the same problem.
    I have run this upgrade on other machines on the network (did one last week, in fact) and they activated ok, even though they also claim 'no internet access'.

    The upgrade I ran on a freshly restored pc - it's an HP 500B, I restored Win7 Pro x64 to factory defaults from the original recovery media, it was activated ok.
    The only driver issue I had was with the display but I found a fix for that, the machine runs quite happily with Win 10 Pro.
    It was a fresh restore and I removed a lot of the bundled software (antivirus, pdf creators, etc) as we have our own a/v we use here. I ran the upgrade with no a/v in place, so the problem doesn't seem to be anything like the BitDefender issues I have read about.

    I did a clean install after that, also no a/v, but also 'no internet access' and no activation.

    I have tried it as a standalone machine on the network and joined to the domain - no change.
    I have done the netsh int ip reset thing - no change.
    I have uninstalled and reinstalled the NIC driver, I have also obtained the latest NIC driver - no change.
    (This is a desktop pc with no WLAN NIC.)

    The machine is on the network ok and can access network resources, we have an Untangle firewall but it is not actively filtering any internet traffic at this time, and besides, other machines I have upgraded or clean installed have been ok with this.

    Is there anything else I can try?
      My ComputerSystem Spec
  2.    14 Sep 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,033
    Win 10 Pro (1703)

    Hi, suggest you consider trying an older version of the NIC driver. Do you have any Broadcom hardware?

    Just noted, however, you say
    Except that I can get to any website I choose on this pc.
    - which would seem to imply you do have some internet access.
      My ComputerSystem Spec
  3.    14 Sep 2017 #3
    Join Date : Sep 2017
    Posts : 3
    Windows 10
    Thread Starter

    As far as I can tell, I have unlimited internet access with this machine.
    Windows, for some reason, thinks there is no internet access, and this is I suspect why Windows can't contact the activation servers.
      My ComputerSystem Spec
  4.    14 Sep 2017 #4
    Join Date : Sep 2017
    Posts : 3
    Windows 10
    Thread Starter

    And no, no Broadcom - it's a Realtek RTL8103 onboard NIC
      My ComputerSystem Spec

 


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