1.    08 Sep 2017 #1
    Join Date : Sep 2017
    Posts : 5
    Windows 10

    Windows Explorer Can't Access NAS Storage


    I have a WD EX2Ultra NAS on my home network. Everything worked perfectly until a recent Windows 10 update to Version 1703 Build 15063.540 on my laptop. Now my Windows 10 laptop cannot access the HDs in the NAS. But, my wife's Windows 7 desktop still has access to the NAS HDs.

    Any help will be appreciated.

    Regard, Jim
      My ComputerSystem Spec
  2.    08 Sep 2017 #2
    Join Date : Aug 2014
    Forever West
    Posts : 3,927
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Did you try remapping the drive in File Explorer [or the older Windows Explorer]? I have 2 WDC NAS drives on my Router and have had to do that in the past, both with Wired and Wireless connections.
      My ComputerSystem Spec
  3.    08 Sep 2017 #3
    Join Date : Sep 2017
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by Berton View Post
    Did you try remapping the drive in File Explorer [or the older Windows Explorer]? I have 2 WDC NAS drives on my Router and have had to do that in the past, both with Wired and Wireless connections.
    Thanks for your reply. I will give remapping a try.

    Regards, Jim
      My ComputerSystem Spec
  4.    08 Sep 2017 #4
    Join Date : Sep 2017
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by hawkeye62 View Post
    Thanks for your reply. I will give remapping a try.

    Regards, Jim
    Well that didn't work. The remap program couldn't find the NAS.

    Regards, Jim
      My ComputerSystem Spec
  5.    09 Sep 2017 #5
    Join Date : Aug 2016
    S/E England
    Posts : 4,536
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by hawkeye62 View Post
    I have a WD EX2Ultra NAS on my home network. Everything worked perfectly until a recent Windows 10 update to Version 1703 Build 15063.540 on my laptop. Now my Windows 10 laptop cannot access the HDs in the NAS. But, my wife's Windows 7 desktop still has access to the NAS HDs.
    Welcome to TenForums @hawkeye62

    That would likely be because (after the wannacry atack used it to propagate) SMB1 was turned off for security reasons on your build 15063.540, probably by a recent update. I've just checked my system and it's been turned off for me too. The Windows 7 system is likely to still be using SMB1. Checking the manual for your NAS it would appear that by default SMB2 is turned off. Try turning SMB2 on for your NAS.
      My ComputersSystem Spec
  6.    09 Sep 2017 #6
    Join Date : Sep 2017
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by Bree View Post
    Welcome to TenForums @hawkeye62

    That would likely be because (after the wannacry atack used it to propagate) SMB1 was turned off for security reasons on your build 15063.540, probably by a recent update. I've just checked my system and it's been turned off for me too. The Windows 7 system is likely to still be using SMB1. Checking the manual for your NAS it would appear that by default SMB2 is turned off. Try turning SMB2 on for your NAS.
    Thanks for your reply! Still no joy in Mudville. SMB2 is selected. I even tried setting it to SMB1 and rebooting. And rebooted the laptop. I keep thinking that there must be some simple configuration that is causing the problem, but I can't find it.

    Regards, Jim
      My ComputerSystem Spec
  7.    11 Sep 2017 #7
    Join Date : Sep 2017
    Posts : 5
    Windows 10
    Thread Starter

    OK, never mind. I found a WD app that lets me access the HDs on the NAS.

    Regards Jim
      My ComputerSystem Spec

 


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