Cannot connect with network location (QNAP)

StanleyPro · 29 Aug 2017

Hi,
I would like to map a network location (QNAP) on computer running Windows 10. There aren't any problems with it on other PC's, also with Windows 10. All computers are in company's domain.

When I try to connect there is info: [IP address] is not available. We cannot connect you with this location, bacuse Your domain is not unavailable.

Does anybody know how to solve this?

Thanks.

Samuria · 29 Aug 2017

Welcome to the forum. Try mapping via IP not name run tracert see if that can reach it or were it stops

bro67 · 29 Aug 2017

QNAP should have a utility like Synology to allow you to find the NAS. What model is your QNAP?

Atanoman · 01 Sep 2017

Try changing the server name (System > General Settings > System Administration), apply, change back to original name, apply. Works for me every time. I have to do this from time to time, especially after power to the NAS is interrupted.

bro67 · 02 Sep 2017

Atanoman said:

Try changing the server name (System > General Settings > System Administration), apply, change back to original name, apply. Works for me every time. I have to do this from time to time, especially after power to the NAS is interrupted.

You should not have to do that if you set a Static IP for the NAS and other devices like printers, router/gateway, smartswitch. The reason to set a Static IP, is so that you are not spending countless hours looking for the device. Also a power outage should not make the gateway or the NAS lose the IP, unless you have something going on to cause it r using a computer as a poor man's server/nas.

Atanoman · 02 Sep 2017

The NAS has a static IP and is mapped using the IP address, not the server name. You can say it shouldn't fix the problem all day, but it does. I have a TS-212.

bro67 · 02 Sep 2017

Atanoman said:

The NAS has a static IP and is mapped using the IP address, not the server name. You can say it shouldn't fix the problem all day, but it does. I have a TS-212.

The issue would be with your router or setup on the QNAP. Who is your ISP and did they provide the gateway that you are using, or are you using your own?

Atanoman · 03 Sep 2017

This is my intranet, so I don't think they have anything to do with this.. I don't understand why you can't believe this is a QNAP bug. It's not like they don't have plenty of them.

bro67 · 04 Sep 2017

Atanoman said:

This is my intranet, so I don't think they have anything to do with this.. I don't understand why you can't believe this is a QNAP bug. It's not like they don't have plenty of them.

If you think that it is a bug with the software on your QNAP, then file a bug report. Otherwise I would make sure that you have updated the latest software for your QNAP, set it up properly for how you need it to only have a Static IP, you do not need a Firewall turned on on it, nor do you have to make a change to the IPTables on it.

All that you need is for the NAS to sit on the network with a assigned Static IP on the device, not in the Gateway, which you never even states who your ISP is or your Gateway manufacturer or model.

File a Bug report with QNAP and check their forums to see if anyone else is having the same problems.

RBFII · 04 Sep 2017

I have a TS-212 as well that was lost on my Windows network after a Windows update about 5 months ago but the network visibility to the TS-212 remained for my Linux based PCs. Then again there are times my Windows X pro PCs can not even see their own shares.

Atanoman said:

The NAS has a static IP and is mapped using the IP address, not the server name. You can say it shouldn't fix the problem all day, but it does. I have a TS-212.