1.    29 Aug 2017 #1
    Join Date : Aug 2017
    Posts : 2
    Windows10

    New TalkTalk router, wi fi printer not working


    Since I got a new TalkTalk Router my HP deskjet 3520 printer not working. Readout says IP not connected, SSID N/A. Internet connection to computer is fine and I've restarted everything but no joy. Realtek wi fi adapter also reading IPv6 connectivity - no network access, any help much appreciated
      My ComputerSystem Spec
  2.    29 Aug 2017 #2
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,456
    windows 10

    Welcome to the forum. Ipv6 isn't used you can disable it on all PC's. Does the printer have an IP does it show in the router as connected?
      My ComputerSystem Spec
  3.    29 Aug 2017 #3
    Join Date : Aug 2017
    Posts : 2
    Windows10
    Thread Starter

    Quote Originally Posted by Samuria View Post
    Welcome to the forum. Ipv6 isn't used you can disable it on all PC's. Does the printer have an IP does it show in the router as connected?
    Thanks Samuria, printer does not have IP just says IP not connected and does not show in router
      My ComputerSystem Spec
  4.    29 Aug 2017 #4
    Join Date : Sep 2014
    Posts : 449
    10 preview 64bit

    You need to reset the printer
    Change the wireless network password using the printer control panel through the Setup, Network menu.

    specifically the SSID and password, its looking for your old one.

    Roy
      My ComputerSystem Spec
  5.    29 Aug 2017 #5
    Join Date : Nov 2016
    Posts : 431
    Windows 10

    Go to the HP Printer Assistant(maybe just the Printer name) > Utilities:
    In there you should find
    1) Printer Setup & Software.
    2) Update IP Address.
    3) HP Print and Scan Doctor.
    The item 3) is a separate download from HP on the Printer Driver page(Utility-Diagnostic Tools).
    Try 2) and 3) first, then 1) if necessary to setup the printer again.
      My ComputerSystem Spec
  6.    29 Aug 2017 #6
    Join Date : May 2015
    Central IL
    Posts : 4,247
    Mac OS Sierra

    Some printers require you to connect them via USB and then go through the steps to set it up for Wifi. Others you just use the menu function on the printer to enter the WiFi information (SSID, Passphrase, Static IP, Subnet, Router, DNS (set for same as router)).
      My ComputerSystem Spec

 


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