Wireless network drops intermittently, needs reset to reconnect

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  1. kunalashar
    Posts : 25
    Windows 10 Home
       New #1

    Wireless network drops intermittently, needs reset to reconnect


    Asus Zenbook, 16GB RAM, Intel i7, Broadcom 802.11ac Network Adapter, Driver version 7.35.317.3.

    The wifi drops randomly, even when I'm in the middle of using the laptop (it's not idle, sleeping or hibernating). The wifi doesn't re-connect until I disable/re-enable it. All other devices connected to the wifi (phones, other laptops) work well, and do not drop wifi. This happens on all types of wifi - open, secured, 2.4Ghz, 5Ghz. Windows updates are the latest, driver is the latest. Adapter power management is turned off.

    Are there any suggestions? Anyone who can point me in the right direction?
    Thanks in advance.
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  3. Caledon Ken
    Posts : 30,173
    Windows 11 Pro x64 Version 23H2
       New #2

    Hi kunalashar.

    Lots of postings on this subject.

    What version build of Windows are you rumning.

    Windows key + R, winver, enter

    If you are on a very recent release of 1703 go into device manager, select your adapter, click on the power management tab and enable "Allow computer to power device down". Sounds crazy as it use to be that the first thing you would do is disable.

    If yours is already enable, then try disable.

    Other causes of this condition are new networks in your area causing interference, a new device, like a cordless phone base,
    other interference and I find the most common, wrong driver. By wrong driver I mean a driver that is to new. IPv6 can also play into this.

    If the power management trick doesn't work please go to manufactures site and get the driver they recommend. Since you know driver number currently installed check after you install old driver. If this works then you have to tell windows to lay off the driver updates.

    Post back your findings.


    Ken
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  4. kunalashar
    Posts : 25
    Windows 10 Home
    Thread Starter
       New #3

    Thanks Ken.
    I'm on the latest version/update of Windows 10.
    I've tried all of these suggestions, including power management on/off, driver updates and downgrades, and interference.
    I'm pretty certain that this started after the relatively recent Windows 10 Creators Update.
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  6. Caledon Ken
    Posts : 30,173
    Windows 11 Pro x64 Version 23H2
       New #4

    Okay.

    Lets try disabling IPv6 as a a test.

    https://support.microsoft.com/en-gb/...nts-in-windows

    Then if that doesn't work. To a command prompt(admin)

    Netsh wlan show all

    (produces report on wireless. Once output is produced, click in command window, then Crtl + A, then open Notepad and Crtl + C to paste. Save and close text file. Post text file.)

    Ken
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  7. Christoph34
    Posts : 82
    Windows 10
       New #5

    yeah, I'm having the same problem, so I;m just getting ready to go back to windows 7, I'm just ****ing tire of this shit, can't find a usb wifi adapter that actually supports windows 10
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  8. Samuria
    Posts : 8,101
    windows 10
       New #6

    Have you tried changing the channel on the router?
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  9. kunalashar
    Posts : 25
    Windows 10 Home
    Thread Starter
       New #7

    Re: Wireless network drops intermittently, needs reset to reconnect


    Caledon Ken said:
    Okay.
    Lets try disabling IPv6 as a a test.
    https://support.microsoft.com/en-gb/...nts-in-windows
    Ken
    Thank you Ken; disabling IPv6 didn't change the behavior of the WiFi dropping.
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  10. Caledon Ken
    Posts : 30,173
    Windows 11 Pro x64 Version 23H2
       New #8

    Hi.

    Have at look at my posting number #4 regarding running netsh command. Thanks
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  12. kunalashar
    Posts : 25
    Windows 10 Home
    Thread Starter
       New #9

    Re: Wireless network drops intermittently, needs reset to reconnect


    Caledon Ken said:
    Okay.
    Then if that doesn't work. To a command prompt(admin)
    Netsh wlan show all
    (produces report on wireless. Once output is produced, click in command window, then Crtl + A, then open Notepad and Crtl + C to paste. Save and close text file. Post text file.)
    Ken
    I've attached the text file. Thank you for your help, Ken.
    Wireless network drops intermittently, needs reset to reconnect Attached Files
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  13. kunalashar
    Posts : 25
    Windows 10 Home
    Thread Starter
       New #10

    Samuria said:
    Have you tried changing the channel on the router?
    No, because my 3 other laptops, 3 smartphones and 1 tablet have no problems with the WiFi.
    Laptop 1: Windows 10, Asus Zenbook - *Has the problem*

    Laptop 2: Macbook Air, Sierra - No problem with the WiFI.
    Laptop 3: Macbook Pro, Sierra - No problem with the WiFI.
    Laptop 4: Windows 7, Dell - No problem with the WiFI.
    Smartphones 1-3, Android 7.x - No problem with the WiFI.
    Smartphones 4,5, iPhone 7 - No problem with the WiFI.
    Amazon Kindle Fire - No problem with the WiFI.
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