1.    01 Jun 2017 #1
    Join Date : Jun 2017
    Posts : 4
    Windows 10

    Setting up a wired connection, "network cable unplugged" error showing


    Hello

    Today I bought a Ethernet cable to use however I am having problems setting it up. I've updated my driver for 'Realtek PCIe GBE Family Controller' and I have followed some guides and threads on the internet, but nothing I have tried has worked.
    Click image for larger version. 

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    I have attached a copy of the error I am getting, the cable is plugged into my computer and my internet router, so I'm really puzzled why the error says the cable is unplugged.

    Any help would be very much appreciated.

    Thank you,

    JonesBell
      My ComputerSystem Spec
  2.    01 Jun 2017 #2
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,466
    windows 10

    Welcome to the forum. Does the port on the router show a light for the port the PC? Some ports on PCs have a light when a cable is plugged in does yours show that? You are plugging from PC to router LAN port
      My ComputerSystem Spec
  3.    01 Jun 2017 #3
    Join Date : Jun 2017
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by Samuria View Post
    Welcome to the forum. Does the port on the router show a light for the port the PC? Some ports on PCs have a light when a cable is plugged in does yours show that? You are plugging from PC to router LAN port
    No light is showing on the router, nor is a light showing on my PC - I don't think I have one. I am plugging from my PC to a Virgin Media Hub, is that considered a router?
      My ComputerSystem Spec
  4.    01 Jun 2017 #4
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,466
    windows 10

    Does it click ok when you plug into pc? plug in pc but leave the other end not connected do you get the error then? opena cmd prompt type

    ipconfig /all

    post results
      My ComputerSystem Spec
  5.    02 Jun 2017 #5
    Join Date : Jun 2017
    Posts : 4
    Windows 10
    Thread Starter

    Nothing changes when I plug in the cable on my PC but remove it from the router.

    Click image for larger version. 

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    Also thanks for helping me.
      My ComputerSystem Spec
  6.    02 Jun 2017 #6
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,466
    windows 10

    The network card shows up correctly have you got another cable you could try even new cables can be faulty we need to eliminate it
      My ComputerSystem Spec
  7.    02 Jun 2017 #7
    Join Date : Jun 2017
    Posts : 4
    Windows 10
    Thread Starter

    I'm not sure how I just fixed it, I turned off my computer and took the wire out my PC and Internet hub and started my computer. I then removed my wireless dongle and put the wire back in my PC and Internet Hub and it immediately worked.

    Very puzzling, but I am glad it is working now. Thank you again for the help!
      My ComputerSystem Spec

 


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