Windows 10: Lost ability to connect to the internet Solved

  1.    16 May 2017 #1

    Lost ability to connect to the internet

    I installed the latest update from Microsoft, the complete new version and now on one computer my internet connection says SECURED, Not Connected. It is a A6210, Netgear wireless USB3 device that I have on all the Windows computers. The A6210 works fine on any other computer but since the "upgrade" I can not connect to the internet on that computer. Yes I do have the latest driver. I downloaded that before the conversion/update. Any suggestions please! Thanks!
      My ComputerSystem Spec

  2.    16 May 2017 #2

    Called Gigabyte Tech Support - nothing. Netgear wants money to talk to you when most likely it is their coding problem. It is their codes that is not working, their device. Interesting
      My ComputerSystem Spec

  3.    16 May 2017 #3

    Please download MINITOOLBOX and run it.

    Checkmark following boxes:

    Flush DNS
    Reset FF proxy Settings
    Reset Ie Proxy Settings
    Report IE Proxy Settings
    Report FF Proxy Settings
    List content of Hosts
    List IP configuration
    List Winsock Entries
    List last 10 Event Viewer log
    List Installed Programs
    List Users, Partitions and Memory size
    List Devices (problems only)
    Click Go and post the result.

    Please download the wireless test tool from

    Very important you right click and choose run as admin post results
      My ComputerSystem Spec

  4. bro67's Avatar
    Posts : 4,894
    Mac OS High Sierra 10.13.5
       16 May 2017 #4

    Uninstall device and driver in device manager then reboot and let windows install the default driver. Upgrading to Creators Update through Windows 10 update is just asking for trouble.
      My ComputerSystem Spec

  5.    27 May 2017 #5

    Okay, thanks all that took a few minutes to read. Spent 8 hours on the phone with Microsoft level 1 and 2 support. They gave up, had me take it into Microsoft Store who again tried. Finally they formatted the C: drive and reinstalled Windows 10 Clean. It has taken about a day to continue to refine and reinstall and update all the software on the machine. It is working pretty good, probably a little better than when I started this journey and the Internet connects.
      My ComputerSystem Spec


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