No internet connectivity, but accessable over team viewer


  1. Posts : 11
    windows 10 Home 64bit
       #1

    No internet connectivity, but accessable over team viewer


    Hey im trying to fix my house computer,

    windows 10 home 64

    I can access it via team viewer so i know it has network connectivity, but when trying to run virus scans or download google chrome it errors saying "unable to connect to network"

    i have checked network preferences/proxy settings/ran windows defender and still have no solution to fix this issue...

    can anyone possible point me in a direction to test, I have scoured forums with no fix to my issue

    thanks;

    403Phaze
      My Computer


  2. Posts : 27,659
    Windows 10 Pro x64 Version 21H1
       #2

    Hi 403Phaze. Welcome the the TenForums @403Phaze

    You could try these four commands entered via Command Prompt(admin). In the commands don't type the stuff in brackets, just there for your reference.

    ipconfig /flushdns (Clear the dns cache)
    nbtstat -RR (release and refesh NetBIOS names)
    netsh int ip reset (reset ip settings)
    netsh winsock reset (Reset Winsock Catalog)


    If this doesn't work I would also suggest a modem / router power reset and you could also try a Windows 10 Network Reset.


    Ken
      My Computer


  3. Posts : 11
    windows 10 Home 64bit
    Thread Starter
       #3

    Thanks Ken,

    I usually do the Netsh winsock reset, and flush dns any time I encounter network issues, but as i'm really not used to windows 10 the whole, win 10 network reset is new to me

    "netsh int ip reset (reset ip settings)" when I attempted this command,

    Global
    interface
    unicast
    neighbor
    path

    all these ones were OK

    resetting , failed
    access is denied

    appeared at the bottom, so i also attempted to change primary and secondary DNS to see if I could get any results

    No internet connectivity, but accessable over team viewer-screenshot-teamviewer-2.png
      My Computer


  4. Posts : 27,659
    Windows 10 Pro x64 Version 21H1
       #4

    I would just try the network reset

    Start=>Settings=>Network & Internet. Scroll down to bottom of right page, Network Reset. (Any wireless password are forgotten)

    If that is a no go I would then go to your motherboard vendors site and get the NIC driver. Note driver version in Device Manager before installing and then after installation to be sure it took.
      My Computer


  5. Posts : 16,278
    W10Prox64
       #5

    Hi.
    Are you connecting using TeamViewer on the same LAN, or from outside?
    If it's on the same LAN, you can of course connect, even if the problem system can't go online.
    I know Teamviewer uses UDP, whereas the problems you're having are all TCP/IP.

    Are you sure the system is clean? Are you able to run Malwarebytes and ADWCleaner?
      My Computer


  6. Posts : 11
    windows 10 Home 64bit
    Thread Starter
       #6

    simrick said:
    Hi.
    Are you connecting using TeamViewer on the same LAN, or from outside?
    If it's on the same LAN, you can of course connect, even if the problem system can't go online.
    I know Teamviewer uses UDP, whereas the problems you're having are all TCP/IP.

    Are you sure the system is clean? Are you able to run Malwarebytes and ADWCleaner?
    no Im on a completely different network, i can install Malwarebytes, but unable to update malwarebytes, spybot search and destory (install AND update), as well as windows defender update

    sites i can get too are google, sites I can't get to are Kijiji, Amazon.. etc... @simrick
      My Computer


  7. Posts : 16,278
    W10Prox64
       #7

    Can you run ADWCleaner?
      My Computer


  8. Posts : 27,659
    Windows 10 Pro x64 Version 21H1
       #8

    I would also quickly check your "Hosts" file.

    c:\windows\system32\drivers\etc

    Open with notepad. Normally the entire host file should be commented out, that is each line should start with the # sign.
      My Computer


 

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