1.    07 May 2017 #1
    Join Date : May 2017
    Posts : 3
    windows 10 Home 64bit

    No internet connectivity, but accessable over team viewer


    Hey im trying to fix my house computer,

    windows 10 home 64

    I can access it via team viewer so i know it has network connectivity, but when trying to run virus scans or download google chrome it errors saying "unable to connect to network"

    i have checked network preferences/proxy settings/ran windows defender and still have no solution to fix this issue...

    can anyone possible point me in a direction to test, I have scoured forums with no fix to my issue

    thanks;

    403Phaze
      My ComputerSystem Spec
  2.    08 May 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,005
    Windows 10 Pro Build 1703

    Hi 403Phaze. Welcome the the TenForums @403Phaze

    You could try these four commands entered via Command Prompt(admin). In the commands don't type the stuff in brackets, just there for your reference.

    ipconfig /flushdns (Clear the dns cache)
    nbtstat -RR (release and refesh NetBIOS names)
    netsh int ip reset (reset ip settings)
    netsh winsock reset (Reset Winsock Catalog)


    If this doesn't work I would also suggest a modem / router power reset and you could also try a Windows 10 Network Reset.


    Ken
      My ComputerSystem Spec
  3.    08 May 2017 #3
    Join Date : May 2017
    Posts : 3
    windows 10 Home 64bit
    Thread Starter

    Thanks Ken,

    I usually do the Netsh winsock reset, and flush dns any time I encounter network issues, but as i'm really not used to windows 10 the whole, win 10 network reset is new to me

    "netsh int ip reset (reset ip settings)" when I attempted this command,

    Global
    interface
    unicast
    neighbor
    path

    all these ones were OK

    resetting , failed
    access is denied

    appeared at the bottom, so i also attempted to change primary and secondary DNS to see if I could get any results

    Click image for larger version. 

Name:	screenshot-teamviewer 2.png 
Views:	8 
Size:	184.4 KB 
ID:	134102
      My ComputerSystem Spec
  4.    08 May 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,005
    Windows 10 Pro Build 1703

    I would just try the network reset

    Start=>Settings=>Network & Internet. Scroll down to bottom of right page, Network Reset. (Any wireless password are forgotten)

    If that is a no go I would then go to your motherboard vendors site and get the NIC driver. Note driver version in Device Manager before installing and then after installation to be sure it took.
      My ComputerSystem Spec
  5.    08 May 2017 #5
    Join Date : Apr 2015
    Posts : 12,826
    W10Prox64

    Hi.
    Are you connecting using TeamViewer on the same LAN, or from outside?
    If it's on the same LAN, you can of course connect, even if the problem system can't go online.
    I know Teamviewer uses UDP, whereas the problems you're having are all TCP/IP.

    Are you sure the system is clean? Are you able to run Malwarebytes and ADWCleaner?
      My ComputerSystem Spec
  6.    08 May 2017 #6
    Join Date : May 2017
    Posts : 3
    windows 10 Home 64bit
    Thread Starter

    Quote Originally Posted by simrick View Post
    Hi.
    Are you connecting using TeamViewer on the same LAN, or from outside?
    If it's on the same LAN, you can of course connect, even if the problem system can't go online.
    I know Teamviewer uses UDP, whereas the problems you're having are all TCP/IP.

    Are you sure the system is clean? Are you able to run Malwarebytes and ADWCleaner?
    no Im on a completely different network, i can install Malwarebytes, but unable to update malwarebytes, spybot search and destory (install AND update), as well as windows defender update

    sites i can get too are google, sites I can't get to are Kijiji, Amazon.. etc... @simrick
      My ComputerSystem Spec
  7.    08 May 2017 #7
    Join Date : Apr 2015
    Posts : 12,826
    W10Prox64

    Can you run ADWCleaner?
      My ComputerSystem Spec
  8.    08 May 2017 #8
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,005
    Windows 10 Pro Build 1703

    I would also quickly check your "Hosts" file.

    c:\windows\system32\drivers\etc

    Open with notepad. Normally the entire host file should be commented out, that is each line should start with the # sign.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Loss of internet connectivity
I am posting this in what may be a brief window of connectivity. Last night I was unable to restore either Ethernet or Wireless connectivity in any of the ways that usually work, including a network reset. My ISP (BT, UK) told me they had a fault...
Network and Sharing
Solved I need help with some internet connectivity.
I have a laptop using XP (that is what I am on) and a desktop using Win. 10 both hard wired to the same router. Laptop does everything it is supposed to on internet, desktop will only connect to a few things including ebay, general movie theater,...
Network and Sharing
Limited internet, Windows 10, IPv4 Connectivity No internet access.
Just moved to a new location, the WiFi is provided by the entire apartment complex, but you have to register and create a sign in and password with it. My WiFi on my laptop will come on for 15 to 20 minutes when it is turned on, but it turns to...
Network and Sharing
Internet Connectivity Problem
I have trouble connecting to specific websites through specific means. I suspect that the Java update download problem I had earlier was part of it. I use a Rainmeter widget (Rainmeter calls them skins) to display a page from Yahoo! weather, and...
Network and Sharing
Snipping Tool Hides in Team Viewer
My PC has 3 monitors. I use these for graphic workflow. I remote in to my PC from a 17" Macbook Pro using Team Viewer. I use Adobe CC programs (namely Illustrator in this situation). When I need to use the snipping tool, I have to minimize...
Software and Apps
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 00:52.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums