Loss of internet connectivity


  1. Posts : 820
    Windows 10 Home 64-bit
       #1

    Loss of internet connectivity


    I am posting this in what may be a brief window of connectivity. Last night I was unable to restore either Ethernet or Wireless connectivity in any of the ways that usually work, including a network reset. My ISP (BT, UK) told me they had a fault but later changed their mind; plus I had my own doubts since I had found I could still log on with both my Android tablet and my Windows phone. Although a non-tech it seemed unlikely this would be possible if the broadband service had a fault.

    So like the spider I tried and tried again and at last here I am connecting from my Windows 10 (Anniversary) PC --- but for how long? Is there advice for how to deal with this? An orderly checklist of steps to follow, instead of my 'all arms flailing' approach would help. Or should I just start with the network reset?

    When I added an Ethernet cable to my Wireless network, I hoped if one failed it could switch to the other. Not so. I have found if one connection goes down so does the other, simultaneously. Why is this?

    Well, I am still here without a break so I am going to browse the posts on this forum as long as it lasts.
      My Computer


  2. Posts : 6,971
    windows 10
       #2

    Open CMD prompt type
    Ipconfig /all
    Tracert 194.119.131.66. Post results
      My Computer


  3. Posts : 820
    Windows 10 Home 64-bit
    Thread Starter
       #3

    Network Connection


    Is this all you want? I thought I had copied the lot but this was all that pasted. I can do it again if needed. I will experiment copying / pasting to Word Pad as I am not used to doing it with Cmd Prompt.

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : DESKTOP-SI0QNOV
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home

    Wireless LAN adapter Wi-Fi:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8723BS Wireless LAN 802.11n SDIO Network Adapter
    Physical Address. . . . . . . . . : CC-79-CF-75-99-8E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
      My Computer


  4. Posts : 820
    Windows 10 Home 64-bit
    Thread Starter
       #4

    Network Connection


    This looks more like it! It is of course working OK now after a few failures.

    Microsoft Windows [Version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>Ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : DESKTOP-SI0QNOV
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home

    Wireless LAN adapter Wi-Fi:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8723BS Wireless LAN 802.11n SDIO Network Adapter
    Physical Address. . . . . . . . . : CC-79-CF-75-99-8E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 10:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : CE-79-CF-75-99-8E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet:

    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Realtek USB FE Family Controller
    Physical Address. . . . . . . . . : 00-E0-4C-36-02-4E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::b834:2837:2291:6996%6(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.204(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, May 6, 2017 8:10:13 PM
    Lease Expires . . . . . . . . . . : Sunday, May 7, 2017 8:11:06 PM
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 218161228
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-DF-00-63-CC-79-CF-75-99-8E
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : CC-79-DF-75-99-8E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    C:\WINDOWS\system32>Tracert 194.119.131.66. Post results

    Usage: tracert [-d] [-h maximum_hops] [-j host-list] [-w timeout]
    [-R] [-S srcaddr] [-4] [-6] target_name

    Options:
    -d Do not resolve addresses to hostnames.
    -h maximum_hops Maximum number of hops to search for target.
    -j host-list Loose source route along host-list (IPv4-only).
    -w timeout Wait timeout milliseconds for each reply.
    -R Trace round-trip path (IPv6-only).
    -S srcaddr Source address to use (IPv6-only).
    -4 Force using IPv4.
    -6 Force using IPv6.

    C:\WINDOWS\system32>
      My Computer


  5. Posts : 820
    Windows 10 Home 64-bit
    Thread Starter
       #5

    I have had longish spells with the connection not working at all, and others with it working briefly. Just at the moment it has been OK for a couple of hours, except that a new utility I have installed shows it has bouts of connecting then disconnecting rapidly, in less than a second so the interruption is not detected by me. Is this normal?
      My Computer


 

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