Connection was already enabled but failed with error 651.

Hi Matthew Wai.

From your screen shots you are connected but haven't been given an IP address. Look at your first screen shot, both IPV4 and 6 say No Internet Access. Below that you sent 189 packets, 0 packets received.

Not exactly sure of your setup. Are you connected to router? How do you get Internet, cellular, DSL, cable, Other?

Are there other devices using this router, might suggest rebooting them.

First could you power of your modem, your router and your PC. Then power up modem, router and finally PC.

To a command prompt(admin) run these commands. Don't key in the words in brackets, They are there to tell you what command does. After you enter all restart your computer again.

ipconfig /flushdns (Clear the dns cache)
nbtstat -RR (release and refesh NetBIOS names)
netsh int ip reset (reset ip settings)
netsh winsock reset (Reset Winsock Catalog)


Ken

Caledon Ken said:

From your screen shots you are connected but haven't been given an IP address. Look at your first screen shot, both IPV4 and 6 say No Internet Access.

The screenshots below were taken last night when the connection worked properly without a given IP address, which did not seem necessary at my end.

Caledon Ken said:

Are you connected to router? How do you get Internet, cellular, DSL, cable, Other?

I have no router but an SE-301 Ethernet-VDSL Bridge modem only.

Caledon Ken said:

Are there other devices using this router, might suggest rebooting them.

I have only one device, a desktop, connected to the above modem. Three days ago I turned off and powered off them and then turned them back on after a minute but all to no avail. I also tried the following commands but to no avail either, so I will try your commands when the problem arises next time.
ipconfig /release
ipconfig /renew
netsh winsock reset catalog
netsh int ip reset reset.log

Okay.

Do you have set up instructions for this setup. If you don't have a router then I assume you need to use a static ip and from screen shots your device is expecting an address to be assigned. You also may need a Userid and password to join network.

I can't find that device on a google search which is very strange. Who made it, your modem?

Something either reset your PC or modem. Did you receive the Creator update or did you have any power issues lately.

Makes sense. I would contact supplier or look up on Internet for set up instructions. A clean install, by default, will have you using DHCP, meaning computer is expecting router to provide IP address. You need to set a static address and provide PPPOE username and password.

Instruction should be online, at least most suppliers put them there. This will be quickest route to getting back online.


Ken

Well that doesn't sound right. Did they tell you it should work with DCHP (dynamic) address. Modems to my knowledge don't hand out addresses.

I looked for your device again and could not find.

Your Windows device can be set up as DHCP or Static. DHCP gets address from router, Static you assign.

Do you have your setup papers from when you got device. It will have info on it.

Could you post link, hopefully Google will help me read. Fingers crossed.