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  1.    25 Apr 2017 #1
    Join Date : Dec 2015
    Posts : 159
    windows 10 64-bit

    Can't get Panasonic Viera TV to recognize home wifi?


    I am having a big problem trying to get my Panasonic tv onto my PC's computer's wifi network so that I can use the tv's vieracast. Here are some threads from a post on another forum. I am terrible when it comes to networking and I hope these threads make sense:

    I have a Panasonic TC-P50V10, a Windows 10 PC, a Comcast Arris TG1682G. Before the recent Arris was installed, I was able to use the Panny's VieraCast, but after install I can't make the wireless connection. Before the new modem install, I had a "regular" Arris modem and a Linksys router which allowed the Vieracast to work. I am now having a devil of a time getting things back into order. When going to the Panny's Network settings and then running the automatic connection test, I get the following error message: Home network is available. IP not acquired. For vieracast use, check router's connections and settings (eg, DHCP).

    What I have from comcast is a combined modem/router that was changed for comcast's first modem and my router about 1-2 years ago. Before the change, vieracast was working, but I haven't looked at vieracast again until yesterday at which time I discovered that I could no longer get vieracast because of the above mentioned problem. Yesterday I also noted that the present comcast modem's ethernet cable was not hooked into the computer. I hooked it in before I started trying to establish a network connection between the TV and the modem. BTW, the modem's wifi is working as evidenced by my wife's iPad and iPhone being able to go wifi at home. Also, when trying to add a device (the tv) to devices in Windows 10, the tv is not detected??? whereas all my other peripherals are??? The tv's operating manual can be found here: Panasonic Product Support - TC-P50V10
      My ComputerSystem Spec
  2.    25 Apr 2017 #2
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    Does it connect wirelessly or with a wired connection? (no link) The TV should have settings for connecting to the new network.
    When the modem was changed 1-2 years ago, was a new SSID (wireless network name) and password established?
      My ComputerSystem Spec
  3.    25 Apr 2017 #3
    Join Date : Dec 2015
    Posts : 159
    windows 10 64-bit
    Thread Starter

    Quote Originally Posted by simrick View Post
    Does it connect wirelessly or with a wired connection? (no link) The TV should have settings for connecting to the new network.
    When the modem was changed 1-2 years ago, was a new SSID (wireless network name) and password established?
    The tv is to be connect wirelessly to the modem as it is too far for a direct connection. The SSID and pw may have changed, but I don't know. As I had said, I'm not too good when it comes to network/wireless stuff, but can follow directions well. So, where do I find the SSID and pw? Thanks.

    EDIT: Still not sure if the SSID and pw were changed, but I now do know what they now are.
    Last edited by flycaster; 25 Apr 2017 at 15:34.
      My ComputerSystem Spec
  4.    25 Apr 2017 #4
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    Quote Originally Posted by flycaster View Post
    The tv is to be connect wirelessly to the modem as it is too far for a direct connection. The SSID and pw may have changed, but I don't know. As I had said, I'm not too good when it comes to network/wireless stuff, but can follow directions well. So, where do I find the SSID and pw? Thanks.

    EDIT: Still not sure if the SSID and pw were changed, but I now do know what they now are.
    Okay - I am pretty sure the wireless SSID and password get changed when the units are replaced (unless you specifically change them back to what you had before). Try getting into the network settings of the TV and connect to your new network.
      My ComputerSystem Spec
  5.    25 Apr 2017 #5
    Join Date : Dec 2015
    Posts : 159
    windows 10 64-bit
    Thread Starter

    Quote Originally Posted by simrick View Post
    Okay - I am pretty sure the wireless SSID and password get changed when the units are replaced (unless you specifically change them back to what you had before). Try getting into the network settings of the TV and connect to your new network.
    That's what I've been trying to do, but the TV keeps telling me that it can't get the IP and that I have to check the connections and settings (as posted in mt first post.)
      My ComputerSystem Spec
  6.    25 Apr 2017 #6
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    Is this your user manual?
    ftp://ftp.panasonic.com/television/o...0v10_en_om.pdf

    Click image for larger version. 

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    page 44

    Can you tell me what you see in your settings on the TV for this?

    EDIT: I do NOT need your MAC address - don't post that info.
      My ComputerSystem Spec
  7.    26 Apr 2017 #7
    Join Date : Dec 2015
    Posts : 159
    windows 10 64-bit
    Thread Starter

    Yes, that is from my manual.
    1. When running the "connection test" on Auto IP mode and Auto DNS mode settings, I get
    a. IP address: 169.254.7.128, Mask: 255.255.0.0
    b. Nothing for DNS primary and seconday
    2. With the LAN setting on Auto, nothing shows in LAN sped field
    a. With LAN setting on Manual, I can set it on anyone of the three BASE configurations, but have left it on Auto
    3. I still keep getting the same error message described in above post and also "Connection to server failed (001)"
    Furthermore, I just noticed that after the test, the field after "Connection test" now says "Only home network."
    Lastly, a reminder that the Arris modem is a combination modem/router.

    EDIT: Do have a new SSID, but I think the PW is the same. But, I don't see how these come into play as the TV doesn't seem to ask for this info?
      My ComputerSystem Spec
  8.    26 Apr 2017 #8
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    The subnet mask needs to be 255.255.255.0
      My ComputerSystem Spec
  9.    26 Apr 2017 #9
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    Do you know the IP address of your router/modem? In other words, if you wanted to log into your router/modem to have a look at the settings, you would type an IP address in your browser - what is that? (Like 192.168.1.1 or 192.168.0.1)

    If you don't know, please open an admin command prompt or admin powershell on your computer and type
    Code:
    ipconfig /all
    Look for your computer's network adapter and see what the IP address is.
      My ComputerSystem Spec
  10.    26 Apr 2017 #10
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    Here's an example of what we're looking for:

    Click image for larger version. 

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ID:	132101
      My ComputerSystem Spec

 
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