Page 1 of 2 12 LastLast
  1.    18 Apr 2017 #1
    Join Date : Apr 2017
    Posts : 1
    Windows 10 Pro

    MS wants to charge me $499 to get RDC to work in my home workgroup


    I recently upgraded a Windows 10 Home system to Windows 10 Pro so I could connect to it from another Windows 10 Pro system. Both systems are in my workgroup, not on a domain, hardwired. I can RDC to a different computer in my home network with no problem. I get the standard 'Remote Desktop can't connect to the remote computer for one of these reasons' modal display. None of those reasons are true. Port 3389 is available. I can ping the computer both by name and IP address; I see it in File Explorer under Network and in the workgroup.

    Starting in virtual chat, I got taken to a phone call in MS Support, from which I got escalated. Finally the lady I'm talking to tells me I'll need an engineer to call me back, but that it will cost me a minimum of $499.

    Really?
      My ComputerSystem Spec
  2.    18 Apr 2017 #2
    Join Date : Sep 2014
    Nashville, TN
    Posts : 3,143
    Windows 10 Pro

    They're trying to discourage you from taking up an engineers time for a simple issue.

    How do you know that port 3389 is available? This port is blocked by the firewall by default. Did you try turning off the firewall temporarily to see if you could connect?
      My ComputerSystem Spec
  3.    18 Apr 2017 #3
    Join Date : Apr 2017
    Posts : 7
    Windows 10 Pro

    Do a netstat -an on the machine you intend to RDP to - do you see TCP 3389 listening?
      My ComputerSystem Spec
  4.    18 Apr 2017 #4
    Join Date : May 2015
    Central IL
    Posts : 4,254
    Mac OS Sierra

    Quote Originally Posted by TerryCox View Post
    Starting in virtual chat, I got taken to a phone call in MS Support, from which I got escalated. Finally the lady I'm talking to tells me I'll need an engineer to call me back, but that it will cost me a minimum of $499.
    Really?
    First off you need to know is that you just got scammed. Second is shut off that Credit Card or Debit Card and report the fraud to your bank to stop any monies that that group from India is trying to steal from you.

    No one is going to do a virtual chat or call you about issues with Windows. As for RDC, Windows Pro has not had RDC secured on it for a long time, since it is one of those projects that Microsoft no longer worries about since companies like Teamviewer have created a better product.
      My ComputerSystem Spec
  5.    18 Apr 2017 #5
    Join Date : May 2015
    Central IL
    Posts : 4,254
    Mac OS Sierra

    Quote Originally Posted by yuljk View Post
    Do a netstat -an on the machine you intend to RDP to - do you see TCP 3389 listening?
    That is not going to help since they just got scammed.
      My ComputerSystem Spec
  6.    18 Apr 2017 #6
    Join Date : Apr 2017
    Posts : 7
    Windows 10 Pro

    He didn't mention anywhere in the post that he actually paid the scammer...

    Ouch
      My ComputerSystem Spec
  7.    18 Apr 2017 #7
    Join Date : Jan 2014
    Indiana/Florida
    Posts : 1,517
    Windows 10 Home x64

    Welcome to the forums TerryCox!

    Yeah.... looks like a scam to me. If you paid anything , cancel it if you can. If not...... then DON'T. If you receive another call, either hang up or...lol, have some fun with them and tie up their line as long as you feel like. But under NO circumstances send them money! Since you provided no details I'm assuming your browser got hijacked. I get them all the time, just right click on the taskbar and in Task Manager just close the browser you're using. Yes, you'll have to start it back up (clean your cookies first!), but its nothing to really worry about. No matter how ominous it sounds.
      My ComputerSystem Spec
  8.    18 Apr 2017 #8
    Join Date : May 2015
    Central IL
    Posts : 4,254
    Mac OS Sierra

    Quote Originally Posted by yuljk View Post
    He didn't mention anywhere in the post that he actually paid the scammer...
    Ouch
    They asked the OP to pay $499. They got taken by the fake Microsoft help number that is out there with different pages on Facebook and online. This is why this forum is here to save people from getting scammed if they come here first or one of the other help forums.
      My ComputerSystem Spec
  9.    18 Apr 2017 #9
    Join Date : Sep 2014
    Nashville, TN
    Posts : 3,143
    Windows 10 Pro

    Quote Originally Posted by bro67 View Post
    First off you need to know is that you just got scammed. Second is shut off that Credit Card or Debit Card and report the fraud to your bank to stop any monies that that group from India is trying to steal from you.

    No one is going to do a virtual chat or call you about issues with Windows. As for RDC, Windows Pro has not had RDC secured on it for a long time, since it is one of those projects that Microsoft no longer worries about since companies like Teamviewer have created a better product.
    Nothing you just said here is true.

    1) MS does have an official tech support chat, you can find it in the Start Menu under "Get Help".

    2) If the problem is deemed to be on your end, as in you don't know how to configure it, they WILL charge you for the support ticket. And a single support incident is in fact $499. See Professional Support Options

    3) MS has not given up on RDP, and have made many many improvements to it in Windows 10, and in fact there hasn't been a security flaw in RDP in many years.

    4) TeamViewer and other technologies are not better in most ways. The only nice feature is the ability to work around firewalls because it uses a man-in-the-middle server, which is also what makes TeamViewer a security nightmare, and why virtually every scam artist uses it. In fact, RDP is more efficient, supports UAC and Remote DirectX (called RemoteFX) and is used as the primary tool for Hyper-V enhanced sessions.
      My ComputerSystem Spec
  10.    19 Apr 2017 #10
    Join Date : Mar 2015
    Palm Springs, CA
    Posts : 67
    Windows 10 Professional (x64)

    Quote Originally Posted by TerryCox View Post
    I recently upgraded a Windows 10 Home system to Windows 10 Pro so I could connect to it from another Windows 10 Pro system. Both systems are in my workgroup, not on a domain, hardwired. I can RDC to a different computer in my home network with no problem. I get the standard 'Remote Desktop can't connect to the remote computer for one of these reasons' modal display. None of those reasons are true. Port 3389 is available. I can ping the computer both by name and IP address; I see it in File Explorer under Network and in the workgroup.

    Starting in virtual chat, I got taken to a phone call in MS Support, from which I got escalated. Finally the lady I'm talking to tells me I'll need an engineer to call me back, but that it will cost me a minimum of $499.

    Really?
    Try using an Administrator Account first to login. They are given permission to remotely login. If that works then go to Control Panel\System and Security\System\Remote Settings\ and add user accounts. Which version of Windows 10 Pro are you trying to log in to?
    Last edited by IsaacFL; 19 Apr 2017 at 13:18. Reason: Troubleshooting narrowed problem to my account
      My ComputerSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
Win 10 random freeze at work but not at home
I have a Dell Inspiron laptop with Win 10 Anniversary update. I use it both at home and work. At home I have no issues at all. Works fine. However, at work it freezes randomly soon after boot. I can usually get to my desktop, but as soon as I...
General Support
Work Mapped drives not working at home.
Hello All. I have a user at work that has a laptop as her main work use (docking station at work, then takes it home to work at home). we have a list of mapped network drives that we use here, including a personal drive. however when this...
General Support
Folder Sharing Problem on Home (Workgroup) Network
I'm John and I'm unable to share a folder on my PC with a specific person on a different PC on our home workgroup network. I can share the folder with Everyone, but Windows fails to find the specific user on our home network. We have 3 Win 10 PCs...
Network and Sharing
How to charge USB while sleeping
How to charge USB while sleeping in windows 10 I have an ASUS F554L have tried turning off allow computer to turn off this device to save power on all USB drives that had this option (only one there are 3 USB composite devices that do not have this...
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 13:41.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums