Windows 10: MS wants to charge me $499 to get RDC to work in my home workgroup

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  1.    19 Apr 2017 #11

    bro67 said: View Post
    First off you need to know is that you just got scammed.
    Yeah, don't think so. He got stuck in a situation and he contacted Microsoft directly. It wasn't a call out of the blue from the fake MS Support trying to get information from him.

    bro67 said: View Post
    Second is shut off that Credit Card or Debit Card and report the fraud to your bank to stop any monies that that group from India is trying to steal from you.
    It doesn't sound like he gave them any money or method of payment. He reached a point where they said that support would cost him $$'s and he declined to continue.

    bro67 said: View Post
    No one is going to do a virtual chat or call you about issues with Windows.
    Of course, you can cal Microsoft and get help. However, it will cost you $$'s.

    bro67 said: View Post
    As for RDC, Windows Pro has not had RDC secured on it for a long time, since it is one of those projects that Microsoft no longer worries about since companies like Teamviewer have created a better product.
    Um, MS has not given up in any way on RDC. Teamviewer is certainly nice, but MS is not expecting everybody to use 3rd party tools for basic remote connectivity.
      My ComputerSystem Spec

  2.    19 Apr 2017 #12

    TerryCox said: View Post
    I recently upgraded a Windows 10 Home system to Windows 10 Pro so I could connect to it from another Windows 10 Pro system. Both systems are in my workgroup, not on a domain, hardwired. I can RDC to a different computer in my home network with no problem. I get the standard 'Remote Desktop can't connect to the remote computer for one of these reasons' modal display. None of those reasons are true. Port 3389 is available. I can ping the computer both by name and IP address; I see it in File Explorer under Network and in the workgroup.

    Starting in virtual chat, I got taken to a phone call in MS Support, from which I got escalated. Finally the lady I'm talking to tells me I'll need an engineer to call me back, but that it will cost me a minimum of $499.

    could you provide what error is displayed when you try to RDC the other computer ?
    are both PC's operating the same version of the OS ?
    for example, are both operating standard windows or creators/insiders update ?
    do you have the following services on both computers set to "automatic" and are they currently running ?
    remote desktop configuration
    remote desktop services
    remote desktop services usermode port redirector
    do you have the settings correct shown in the picture attachment ?
    Click image for larger version. 

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      My ComputerSystem Spec

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