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  1.    18 Apr 2017 #11
    Join Date : Apr 2017
    Posts : 19
    Windows XP; Windows 10
    Thread Starter

    I am willing to try that. Can you explain to me how I do that?
      My ComputerSystem Spec
  2.    18 Apr 2017 #12
    Join Date : Apr 2015
    Posts : 12,835
    W10Prox64

    Hi.
    I'm gonna step in here and make a few suggestions/screenshots. Give me a few minutes to reply.

    In the meantime, please right-click your start button on the W10 machine and select Command Prompt (Admin) or PowerShell (Admin) and follow the instructions from page one:


    Code:
     IPCONFIG /ALL >C:\IPConf.txt
    Then post the contents of the file C:\IPConf.txt from the W10 machine here.

    Then type in the search (Cortana) box winver, select the top search result to run the winver command and let us know which verison of W10 you're running.
      My ComputerSystem Spec
  3.    18 Apr 2017 #13
    Join Date : Apr 2015
    Posts : 12,835
    W10Prox64
      My ComputerSystem Spec
  4.    18 Apr 2017 #14
    Join Date : Apr 2015
    Posts : 12,835
    W10Prox64

    Okay, I noticed you said in your first post that something has happened to your W10 system, so that it's not connecting to things like it used to, as your XP machine still does. So, the first thing I'd like to do is check for malware and redirectors.

    Please note all these tools are free/have free versions, and should be executed in the exact order as presented:

    Download and run RKILL. This will temporarily stop any malicious items currently running on the system. It opens and runs in a command (black) box. When it's finished, it will save a text file on your desktop. Please post that log here.
    RKill Download
    Choose the Download now @ BleepingComputer and save to your desktop and run from that location.
    Do not reboot. Everything RKILL does is temporary and is undone by a reboot.

    Download and install ADWCleaner.
    Downloads - AdwCleaner - ToolsLib
    Select SCAN, then select CLEAN.
    The system will reboot to finish the cleaning process.
    Post the scan and cleaning logs which can be found at C:\AdwCleaner\AdwCleaner[S1].txt and C:\AdwCleaner\AdwCleaner[C1].txt

    Run RKILL again.

    Download and run JRT.
    Malwarebytes | Junkware Removal Tool
    This will also run in a command box.
    Watch the Xs fill the space as it runs: [X . . . . . . . . ], [XX. . . . . . . ], and so on.
    The log will be saved to your desktop. Please post that here.

    Right-click your start button and select Network Connections.

    Click image for larger version. 

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    Select Change Adapter Options. A new window will open showing your Network Adapter(s).

    Right-click your Ethernet Adapter and select Properties.

    Click image for larger version. 

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    In the Properties box, highlight the TCP/IPv4 line and select Properties.

    Click image for larger version. 

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    Select Use the following DNS server addresses and input the addresses 208.67.220.220 and 208.67.222.222.

    Click image for larger version. 

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    This will force your network adapter to use OpenDNS DNS servers for all internet requests.
    Click OK to close all windows.



    Once I have your responses, I will advise next steps.
      My ComputerSystem Spec
  5.    18 Apr 2017 #15
    Join Date : Apr 2017
    Posts : 19
    Windows XP; Windows 10
    Thread Starter

    Update to command prompt: Win 10 machine (the sickly patient) came back "Access is denied". The XP came back 'IPCONFIG' is not recognized as an internal or external command operable program or batch file.

    Now to your other directions.
      My ComputerSystem Spec
  6.    18 Apr 2017 #16
    Join Date : Apr 2017
    Posts : 19
    Windows XP; Windows 10
    Thread Starter

    Windows version 1607 (os Build 14393.953)
      My ComputerSystem Spec
  7.    18 Apr 2017 #17
    Join Date : Apr 2017
    Posts : 19
    Windows XP; Windows 10
    Thread Starter

    Bad news: Typed in RKILL, win 10 mach. went to the site. I then tapped download and win 10 machine came back "This site can't be reached"
      My ComputerSystem Spec
  8.    18 Apr 2017 #18
    Join Date : Apr 2015
    Posts : 12,835
    W10Prox64

    Quote Originally Posted by Nodnella View Post
    Bad news: win 10 machine came back "This site can't be reached"
    Okay, you'll need to download the scanning programs to your XP machine, and then copy them to a flash drive and move them to your W10 machine.

    What do you have on the W10 machine for AV and anti-malware?
      My ComputerSystem Spec
  9.    18 Apr 2017 #19
    Join Date : Apr 2015
    Posts : 12,835
    W10Prox64

    I will add one more scannning program to the list, to be done after the other are completed:

    Malwarebytes AntiMalware Free
    This will give you the option for a 14-day trial of the Premium service, and I would like you to accept that trial.
    Malwarebytes Anti-Malware Download

    Please download Version 2.2, install it to your W10 system, and make the following selections:


    Click image for larger version. 

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    Click image for larger version. 

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    This scan may take quite some time. It also may be difficult or impossible to install until the other scans have been run, and the computer cleared of malware preventing you from getting online/running commands.

    Please be sure that your W10 User Account is administrative level and not a standard limited user account.

    I will be unavailable for several hours, but will review your logs when I return.

    Thanks.
    Last edited by simrick; 18 Apr 2017 at 13:53.
      My ComputerSystem Spec
  10.    18 Apr 2017 #20
    Join Date : Apr 2015
    Posts : 12,835
    W10Prox64

    Quote Originally Posted by Nodnella View Post
    Bad news: Typed in RKILL, win 10 mach. went to the site. I then tapped download and win 10 machine came back "This site can't be reached"
    I gave you the direct link to the page, you do not have to search.
    In this case, I will post a direct download link for you; if it doesn't work on the W10 machine, you'll need to download it to the XP machine and transfer it over.

    Let's do the one with the fake name (to confuse infections which may prevent it from running):

    Click image for larger version. 

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    use this direct download link:

    Downloading RKill

    .
      My ComputerSystem Spec

 
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