Cannot access internet

Harry01854 · 14 Apr 2017

Just bought a new computer and after I set it up, everything indicates that I am connected to the internet. Yet when I try to access it I can't get on.

Verizon DSL

Caledon Ken · 14 Apr 2017

Hi Harry01854 Welcome to the TenForums @Harry01854.

Could I ask what indicates that you are on?

I would start with shutting down router, wait a minute and restart.

While waiting to get a fresh start on your network on new device I would suggest a Network reset. Click Start => Setting => Network and Internet. On the right hand side, right at bottom, Network reset.

Then reconnect. For wireless you will need your password. You didn't say, are you using wired or wireless?

Ken

Harry01854 · 14 Apr 2017

Ken thanks for replying. When I put the cursor of the computer in task bar it says "Network 2, internet access". My DSL modem indicates I am on the Internet and when I troubleshoot, no problems and when I go to apps for connections it tells me that I am connected. Everything possible that will tell me if I'm online or not indicates that I am connected. I have already reset and that didn't help either.

Caledon Ken · 15 Apr 2017

Can any other device access internet through your Verizon connection?

If you type ipconfig /all to a command prompt.

Then click in the command prompt window, then crtl + A, then paste into a text file and post.

You may also try issuing these commands at a command prompt(Admin)

In the following commands do not type the information in brackets, it is there to tell you what command does.

ipconfig /flushdns (Clear the dns cache)
nbtstat -RR (release and refesh NetBIOS names)
netsh int ip reset (reset ip settings)
netsh winsock reset (Reset Winsock Catalog)

Ken

Harry01854 · 15 Apr 2017

Ken first let me thank you for your concern Greatly appreciate it. I am going to print your suggestion and try it. Right now I am at a friends using his computer so I have to wait till I get to my place. Searching on line for help, someone also suggest to uninstall lan driver and then restart the computer and let the computer pick the driver back up and see what happens. As soon as I try both of these I will get back to you to let you know.

Harry

Harry01854 · 16 Apr 2017

Ken sorry for the delay. This is the info you wanted.

Microsoft Windows [Version 10.0.14393]

(c) 2016 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ipconfig/flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Windows\system32>nbtstat -rr

NetBIOS Names Resolution and Registration Statistics

----------------------------------------------------
Resolved By Broadcast= 0
Resolved By Name Server= 0

Registered By Broadcast= 9
Registered By Name Server = 0

C:\Windows\system32>netsh int ip reset

Resetting , failed.
Access is denied.

I'm sure I did winsock also and not sure if access denied is reply for it. Otherwise, I don't know what happened.

There's no user specified settings to be reset.

My friend has a Comcast account. We have xfinitywifi connection in our are, but you need a comcast account to log in. So he did that for me and I can get on line with wireless. But I have Verizon and it is DSL. Nothing for wireless. But still can not get on line through DSL.

Harry

Caledon Ken · 16 Apr 2017

Okay, if wireless works at a friends house then at least you know it's working.

Thanks for the information above. The information I was looking for was output from ipconfig /all

This would tell us if you are getting IP address from router. (DHCP being enabled.)

Harry can I ask who set up router for you. Not sure of arrangements in US. Our companies here in Canada want to install router / modem most of the time, they bill and they ensure first device is on.

With DSL you usually have to place an account and password in router to get access to network. Since you know wireless works on device I would call Verizon techs. They should be able to log in and set up for you.

Ken

Harry01854 · 16 Apr 2017

Thanks Ken, I will contact Verizon tomorrow. I looked back and I see where it is about ipconfig/all. Strange that I missed it because I printed that section so I would remember what to do. I'll do it and post it so you'll know anyway.

I have kept all of this for future reference, it should help me some day. I'm going to do that entire thing all over again just to see what it comes up with.

Ken you have been more help than you might be aware of. Somebody like me can use all this kind of help I can get.

Harry

Caledon Ken · 17 Apr 2017

Thank you.

Please post back your results.

Harry01854 · 18 Apr 2017

Finally made it Ken. Other things keep coming up, real life just won't leave me alone. :)

First, I called Verizon, the Internet provider and they c hecked out the lines and said there is a problem and are going to send out a technician tomorrow afternoon. But I got that info for you anyway and wiil post it here.

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.
C:\Users\BruceB>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : DESKTOP-VQ11I7R
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Local Area Connection* 10:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 1A-56-5A-8D-27-EF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1707 802.11b/g/n (2.4GHZ)
Physical Address. . . . . . . . . : 28-56-5A-8D-27-EF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5af:4243:98ea:2f78%5(Preferred)
IPv4 Address. . . . . . . . . . . : 172.20.20.20(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, April 18, 2017 7:23:26 AM
Lease Expires . . . . . . . . . . : Tuesday, April 18, 2017 9:49:18 AM
Default Gateway . . . . . . . . . : 172.20.20.1
DHCP Server . . . . . . . . . . . : 172.20.20.1
DHCPv6 IAID . . . . . . . . . . . : 136861274
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-18-CB-F0-48-4D-7E-BC-17-08
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 13:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:28ed:7cf0:b6c2:eb72(Preferred)
Link-local IPv6 Address . . . . . : fe80::28ed:7cf0:b6c2:eb72%9(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 369098752
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-18-CB-F0-48-4D-7E-BC-17-08
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{1AB2389E-BC56-4E4D-9CAC-D19D812AF054}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Not being all that knowledgeable about this and hopefully can learn about it. I usually search the internet for reliable answers to help me understand.

Harry