Can't connect to internet after installing Creators Update

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  1.    09 Apr 2017 #11

    AndreTen said: View Post
    Sorry to hear that. Can you give us some more hardware info?
    So I'm using a Bell modem (2WIRE) which I've never had any problems with for over 10 yrs. Bell tech support told me there's nothing wrong with modem & that many customers are having the same issues. He had me go into MSDOS & change a few things but that didn't work.

    Using LINKSYS Dual Band wireless USB adapter.

    Broadcom 440 x 10/100 Int Contr (no new drivers available)

    Couldn't uninstall TAP Windows adapter V9
    which might be causing the problem
    I'm guessing that's from VPN software.

    Thought maybe network rest would uninstall it.

    AMD Athlon 64 X2
    Dual Core Proc
    3600+ 1.90 GHz
      My ComputerSystem Spec

  2. AndreTen's Avatar
    Posts : 15,294
    Windows 10 (Pro and Insider Pro)
       09 Apr 2017 #12

    wertham said: View Post
    So I'm using a Bell modem (2WIRE) which I've never had any problems with for over 10 yrs. Bell tech support told me there's nothing wrong with modem & that many customers are having the same issues. He had me go into MSDOS & change a few things but that didn't work.

    Using LINKSYS Dual Band wireless USB adapter.

    Broadcom 440 x 10/100 Int Contr (no new drivers available)

    Couldn't uninstall TAP Windows adapter V9
    which might be causing the problem
    I'm guessing that's from VPN software.

    Thought maybe network rest would uninstall it.

    AMD Athlon 64 X2
    Dual Core Proc
    3600+ 1.90 GHz
    That TAP Windows adapter is probably from Comodo Trustconnect. Do you have Comodo Internet Security installed?

    Try uninstalling it (you can reinstall it later). If you can't, here are some instructions from Comodo forums:

    In Windows device manager select view hidden devices.
    Under network adapters look for 'TAP-Win32 adapter, if found right click and uninstall.
    If it still doesn't show, you may need to run the following commands.
    set devmgr_show_nonpresent_devices=1
    start devmgmt.msc
    Edit: you can try Revo uninstaller free. As far as I read, it is successful with Comodo too.

    Link is to Softpedia site, but you can download it from Revo directly...
      My ComputersSystem Spec

  3.    10 Apr 2017 #13

    AndreTen said: View Post
    That TAP Windows adapter is probably from Comodo Trustconnect. Do you have Comodo Internet Security installed?

    Try uninstalling it (you can reinstall it later). If you can't, here are some instructions from Comodo forums:



    Edit: you can try Revo uninstaller free. As far as I read, it is successful with Comodo too.

    Link is to Softpedia site, but you can download it from Revo directly...
    Revo works great. Thanks! Used it to totally clean out PIA remnants... but that's not where the TAP adapter came from, I think it's from OpenVPN but I can't find it on my PC. I've got to figure out WHY I can't uninstall ANT drivers in Device Mgr... not even in safe mode. The error message indicates a loose or broken cable... which isn't really the problem. There might be a way to uninstall those drivers without using DevMgr but I haven't found it yet.
      My ComputerSystem Spec

  4. AndreTen's Avatar
    Posts : 15,294
    Windows 10 (Pro and Insider Pro)
       10 Apr 2017 #14

    wertham said: View Post
    Revo works great. Thanks! Used it to totally clean out PIA remnants... but that's not where the TAP adapter came from, I think it's from OpenVPN but I can't find it on my PC. I've got to figure out WHY I can't uninstall ANT drivers in Device Mgr... not even in safe mode. The error message indicates a loose or broken cable... which isn't really the problem. There might be a way to uninstall those drivers without using DevMgr but I haven't found it yet.
    I'm gonna recommend something, you won't like... If you don't have a lot of different applications installed... maybe it would be the fastest way to resolve your problem with clean install of Windows.

    It is interesting to resolve such problems, but there could be very time consuming.. If you decide to clean install Windows, roll back to working system, make backup (Macrium reflect is highly recommended here - make system image) and go with fresh install.

    Windows refresh reset could resolve your problem, but consequences would be the same as clean install.

    If you decide to do so, let me know, if I could help. Otherwise, I could do some (google) search to help you remove Open VPN.
    I remember, that new installs of Open VPN have some kind of install manager, so try to reinstall new version of Open VPN and find that manager (it's command prompt utility).
      My ComputersSystem Spec

  5. AndreTen's Avatar
    Posts : 15,294
    Windows 10 (Pro and Insider Pro)
       10 Apr 2017 #15

    One more thing.. Did you perform uninstall in Windows before upgrade, or after? Should have been before....
      My ComputersSystem Spec

  6.    10 Apr 2017 #16

    AndreTen said: View Post
    One more thing.. Did you perform uninstall in Windows before upgrade, or after? Should have been before....
    What should I uninstall before upgrade?

    I think you're right about clean install.
    Not much to back up at all.

    Anyway, I can't figure out OpenVPN.

    Tried removing network adapters in DOS but they're "being used by another program"?

    This rabbit hole is getting way too deep for me.
    My ISP tech support guy just told me to forget it.
    That's what he's telling other folks. LOL!
    He doesn't like WIN 10. (Still uses 8.)
      My ComputerSystem Spec

  7. AndreTen's Avatar
    Posts : 15,294
    Windows 10 (Pro and Insider Pro)
       10 Apr 2017 #17

    wertham said: View Post
    What should I uninstall before upgrade?

    I think you're right about clean install.
    Not much to back up at all.

    Anyway, I can't figure out OpenVPN.

    Tried removing network adapters in DOS but they're "being used by another program"?

    This rabbit hole is getting way too deep for me.
    My ISP tech support guy just told me to forget it.
    That's what he's telling other folks. LOL!
    He doesn't like WIN 10. (Still uses 8.)
    I meant to uninstall Open VPN (before upgrade. That adapter driver obviously doesn't allow system upgrade.
    There are some install - uninstall instructions on their forum.

    But, if there really isn't much to backup... I would go for clean install. Not so much problems at all. And when you're at it, after fresh install and setup of your basic applications, make System image with Macrium, and after that you're 15 minutes from fresh Windows installation, whatever happen.
      My ComputersSystem Spec

  8.    10 Apr 2017 #18

    I ended up doing a clean install on a troubled Dell which would not allow any internet connectivity.
    That was the quickest.
      My ComputerSystem Spec

  9.    11 Apr 2017 #19

    me75006 said: View Post
    I ended up doing a clean install on a troubled Dell which would not allow any internet connectivity.
    That was the quickest.
    "It's dead, Jim."

    Got caught in some sort of Twilight Zone of infinite recursion
    stuck in "Just a moment" as the dots oin round & round.

    None of the diagnostic tools could fix it. Couldn't roll back either.

    Wouldn't use system restore point or "last working version".

    It's a boat anchor.

    Maybe that update wasn't such a good idea
      My ComputerSystem Spec

  10. AndreTen's Avatar
    Posts : 15,294
    Windows 10 (Pro and Insider Pro)
       11 Apr 2017 #20

    wertham said: View Post
    "It's dead, Jim."

    Got caught in some sort of Twilight Zone of infinite recursion
    stuck in "Just a moment" as the dots oin round & round.

    None of the diagnostic tools could fix it. Couldn't roll back either.

    Wouldn't use system restore point or "last working version".

    It's a boat anchor.

    Maybe that update wasn't such a good idea
    Did you went for clean install (booting via USB drive, deleting old partition and creating new) or update?
      My ComputersSystem Spec


 
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