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#1
credentials prompt on internet website only when on internal network.
Hi All, this problem is driving me to
I have a user (Windows 10 Home) who works both in and out of the office on her Laptop.
We have a website that we use to handle all of our client files on a remote server. It only works on IE due to ActiveX controls it uses to open saved files on the computer.
When she opens a Word doc from this site at home or a public network (Starbucks etc), it opens up with no problems.
When she tries to open the exact same file while in the office on our internal network she gets prompted for network credentials.
Now here's the kicker: it doesn't matter what we do with the credentials, if we enter her correct credentials, or enter "Bobby" Pw r@ndOm or press cancel, it still allows the doc to open.
She is the only person who gets this (we have over 300 local and remote users) and per reports has been getting this since she had Windows 7, through Windows 8/8.1 to Windows 10.
For most users I'd just say suck it up since it's a personal computer, but this is the CEO's wife and a VP in the Company in her own right, so...
Any ideas you can give, I'd be happy to try. I haven't even been able to find this problem replicated anywhere else.
Solutions we've tried include:
-Site is added to Trusted sites
-Actually signing in with username and pw and "saving credentials"
-Clearing caches, saved credentials and re-logging in.
-Automatic login with current username and password (custom security settings Trusted Sites Zone)
-Allow all sharing on all network types
-settings/security changes given in numerous "similar" issue types on various Win forums including this one.
I still have the "nuclear option" of a complete wipe and reinstall of windows 10, but don't want to go there unless there's no other hope.
Help me Obi-Win10Forum, you're my only hope!
Laptop Info: Dell Inspiron i5559 i7 running Windows 10 v10.0.14393