Windows 10: "No internet connection" but it actually is connected Solved


  1. Posts : 15
    Windows 10 (64-Bit)
       24 Mar 2017 #1

    "No internet connection" but it actually is connected


    Hi its been a while since I posted an issue. I have this problem for a while I am not sure what's going on, So what happens is sometimes when I play a game or when I am on something like Discord for example sometimes my internet disconnects except for that program I am on. I went to check to see if my phone connects to the internet and it works fine, but my PC doesn't. However, the weird thing is when I go to troubleshooting I get this
    Attachment 126556
    It fixes itself when I see that. I may be my wireless LAN card (Correct me if that's not how you say it xD) but I am not sure.
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 10,625
    Windows 10 Pro x64 Build 1803
       25 Mar 2017 #2

    Hi Heartless.

    Yes your wireless is the issue. You will see numerous postings on this forum.

    To start please tell which wireless adapter you have, taken directly from the Device Manager.

    This can be caused from a whole list of issues, drivers, power settings, router channels, router band, etc.

    While your in Device Manager getting your make and model number of your wireless adapter click on the Power Management tab and remove the check mark "Let Windows shut off this device to save power".

    Then head to Power Options and under Wireless adapter make sure both are set to maximum power.

    Next we will produce a report to show you and the members info about your wireless set up and the networks in your area.

    To be sure we are not dealing with network interference at a command prompt(admin)
    Netsh wlan show all
    (produces report on wireless. Once output is produced, click in command window, then Crtl + A, then open Notepad and Crtl + C to paste. Post text file.)

    You may also wish to visualize some of this information using this tool. Basically it will show you all networks, strength and security.


    inSSIDer 3.1.2.1 Download - TechSpot


    Ken
      My ComputerSystem Spec


  3. Posts : 15
    Windows 10 (64-Bit)
    Thread Starter
       25 Mar 2017 #3

    Caledon Ken said: View Post
    Hi Heartless.

    Yes your wireless is the issue. You will see numerous postings on this forum.

    To start please tell which wireless adapter you have, taken directly from the Device Manager.

    This can be caused from a whole list of issues, drivers, power settings, router channels, router band, etc.

    While your in Device Manager getting your make and model number of your wireless adapter click on the Power Management tab and remove the check mark "Let Windows shut off this device to save power".

    Then head to Power Options and under Wireless adapter make sure both are set to maximum power.

    Next we will produce a report to show you and the members info about your wireless set up and the networks in your area.

    To be sure we are not dealing with network interference at a command prompt(admin)
    Netsh wlan show all
    (produces report on wireless. Once output is produced, click in command window, then Crtl + A, then open Notepad and Crtl + C to paste. Post text file.)

    You may also wish to visualize some of this information using this tool. Basically it will show you all networks, strength and security.


    inSSIDer 3.1.2.1 Download - TechSpot


    Ken
    Hi thanks for your response My Wireless LAN card is called 802.11n Wireless LAN Card (Manufacturer: Ralink Technology, Corp.) Driver Version 5.0.48.0

    Here is the text file after I did Netsh wlan show all (Remove the link if that wasn't what I was suppose to do)

    Heartless
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 10,625
    Windows 10 Pro x64 Build 1803
       26 Mar 2017 #4

    Thanks. Here is tutorial on uploading.

    Screenshots and Files - Upload and Post in Ten Forums

    I was able to get file, looks like the start of information was lost. That said I think your network name is Shaw-E9BB54 and you are using channel 6. It also looks like you have an HP printer that is broadcasting on Channel 6 and it is reasonable strong as well.

    I would try moving to channel 8 on router. I would also disable the stuff in Windows 10 that allows Windows to try open networks.
    Click Start => Settings => Network and Internet => Wifi

    On the right hand side you will see WiFi Sense. Disable it and the other two options below it.

    Test.

    Others have found disabling ipV6 helps. See link. Easy to shut off and reverse.

    https://support.microsoft.com/en-gb/...nts-in-windows

    Then there is the driver, likely an older one. Let's see if above helps first.


    Ken
      My ComputerSystem Spec

  5.    26 Mar 2017 #5

    Try rebooting your system.
      My ComputerSystem Spec


 

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