Page 1 of 2 12 LastLast
  1.    14 Mar 2017 #1
    Join Date : Mar 2017
    Posts : 22
    windows 10

    No Internet after Win 10 update


    Person has a Dell Inspiron that came preinstalled with Windows 7 Home 64bit. About a year ago he updated it to Windows 10 & all was well.Then about a month ago it would not connect to the Internet & stated it needed a network adaptor driver. I tried in Device Manager to search for a new driver but one was not found.I went to Dell Support site on another PC but they only had Windows 7 drivers no Windows 10. I downloaded one anyway & tried it but when run it stated it was not compatible with the OS.I contacted Dell who stated that the PC was not compatible with Windows 10 (even though it used to run it no problem, as stated).Im guessing that one of the windows updates was the culprit.Can you suggest the best way to proceed?
      My ComputerSystem Spec
  2.    14 Mar 2017 #2
    Join Date : Mar 2017
    Posts : 22
    windows 10
    Thread Starter

    Just had a thought. Wouldn't the all round quickest, cheapest option be to fit a USB WI-FI adaptor?
      My ComputerSystem Spec
  3.    14 Mar 2017 #3

    Same as FrankS , buy a cheap Win 10 compatible WiFi dongle.

    You could spend a long time trying to sort out drivers etc and still end up without a working WiFi connection , the dongle would solve it quickly.
      My ComputerSystem Spec
  4.    14 Mar 2017 #4
    Join Date : Jun 2014
    UK
    Posts : 1,051
    W10 pro x64 and W8.1 x86

    Was this an upgrade install from W7 to W10 or a clean install ?

    I'd be pretty confident in saying that the Dell should work with W10 and I suspect a clean install would pick the required drivers up. There are always ways and means though even if not.

    Have you researched the Dells model number and seen if that sheds any light. You should be able to identify what wireless card/chip set is used and go from there.
      My ComputerSystem Spec
  5.    14 Mar 2017 #5
    Join Date : Jan 2017
    Posts : 22
    windows10

    Top two solutions are given below

    1. Update Wi-Fi Adapter Drivers on Windows 10


    2. Command to Fix No Wi-Fi after Windows 10 Update
      My ComputerSystem Spec
  6.    14 Mar 2017 #6
    Join Date : Mar 2017
    Posts : 22
    windows 10
    Thread Starter

    Quote Originally Posted by Mooly View Post
    Was this an upgrade install from W7 to W10 or a clean install ?

    I'd be pretty confident in saying that the Dell should work with W10 and I suspect a clean install would pick the required drivers up. There are always ways and means though even if not.

    Have you researched the Dells model number and seen if that sheds any light. You should be able to identify what wireless card/chip set is used and go from there.
    This was an upgrade from Windows Home 64 bit.
    I found no joy on their website so I phoned them. They said it was not compatible with Windows 10 even though I argued that it had run Win 10 earlier
      My ComputerSystem Spec
  7.    14 Mar 2017 #7
    Join Date : Mar 2017
    Posts : 22
    windows 10
    Thread Starter

    Quote Originally Posted by robertosburn View Post
    Top two solutions are given below

    1. Update Wi-Fi Adapter Drivers on Windows 10


    2. Command to Fix No Wi-Fi after Windows 10 Update
    I didn't state it in the question but this is a Desktop PC. I didn't realise that Inspiron could also be a laptop.
    All things considered I think a WI-FI dongle is the best bet otherwise this could turn into a long drawn out affair.

    Thanks anyway
      My ComputerSystem Spec
  8.    14 Mar 2017 #8
    Join Date : Jun 2014
    UK
    Posts : 1,051
    W10 pro x64 and W8.1 x86

    Quote Originally Posted by FrankS View Post
    This was an upgrade from Windows Home 64 bit.
    I found no joy on their website so I phoned them. They said it was not compatible with Windows 10 even though I argued that it had run Win 10 earlier
    Thanks, I just wondered on that. This is one of those problems you need to be sat in front of and to have a play around.

    Is there an option to roll back the driver in device manager ?
    If windows has updated the driver then there may well be.

    You could also try uninstalling the driver completely and seeing if Windows picks anything up when you scan for new hardware in device manager.

    You could also try a wired LAN connection to see if a new driver can be found that way. There are lots of options, but its case of being determined and having a play.
      My ComputerSystem Spec
  9.    14 Mar 2017 #9
    Join Date : Mar 2017
    Posts : 22
    windows 10
    Thread Starter

    Quote Originally Posted by Mooly View Post
    You could also try uninstalling the driver completely and seeing if Windows picks anything up when you scan for new hardware in device manager.
    Yes, I tried that & now after restarting, there's no network adaptor.
    It'd be easier if I had the machine here to play around. Trouble is that all this could take hours - it'd cost him far too much for my time.
    That's another reason why I'm looking for a quick solution: USB WI-FI adaptor.
    Now, when looking for one I find that many of them are said to have problems in Windows 10!
    If anyone knows of a surefire dongle that works I'd be interested.
      My ComputerSystem Spec
  10.    14 Mar 2017 #10
    Join Date : Sep 2015
    Posts : 48
    Windows 7

    I recently encountered this problem on a client's computer after an update. TCP/IP stack reset did the trick.

    Reset TCP/IP or Internet Protocol in Windows 10/8/7
      My ComputerSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
NO Internet Windows update to blame
Windows updates breaks your Internet Windows update knocks out internet connections - BBC News Roy
Network and Sharing
How do I know if I'm connected to the internet / windows update
Three things. Got Windows 10 on my tablet and I've got no idea how to see if I'm connected to the internet (short of trying a browser). Windows 7 had the wi-fi or internet icon in the bottom right hand corner but I've nothing and can't find any...
Network and Sharing
Solved Update KB3194496 = No internet !!!!!
I run 3 computers (all windows 10 - 2x 32 bit + 1x 64 bit) On Friday update KB3194496 came on the scene. End result being that 2 computers operate with no problems, but the third has lost its internet connection. The moment this update is...
Windows Updates and Activation
Internet connection gone after yesterday's update
Good morning tenforums, this happens practically every time a windows 10 update is pushed onto my dell-pc. After I jiggle around with all sorts of things for days, internet is suddenly on again, no idea why. Quite time-consuming affair, and gets...
Network and Sharing
No internet after Win 10 update
My aunt did the free Windows 10 update from Windows 7. After the update she had no internet connection so she decided to roll back to Windows 7. After the roll back, she still has no connection. Her connection icon says "unidentified network" and...
Network and Sharing
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 06:12.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums