No Internet after Win 10 update

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  1. Posts : 144
    Windows 10 Home 64bit Version 22H2
       #1

    No Internet after Win 10 update


    Person has a Dell Inspiron that came preinstalled with Windows 7 Home 64bit. About a year ago he updated it to Windows 10 & all was well.Then about a month ago it would not connect to the Internet & stated it needed a network adaptor driver. I tried in Device Manager to search for a new driver but one was not found.I went to Dell Support site on another PC but they only had Windows 7 drivers – no Windows 10. I downloaded one anyway & tried it but when run it stated it was not compatible with the OS.I contacted Dell who stated that the PC was not compatible with Windows 10 (even though it used to run it no problem, as stated).I’m guessing that one of the windows updates was the culprit.Can you suggest the best way to proceed?
      My Computer


  2. Posts : 144
    Windows 10 Home 64bit Version 22H2
    Thread Starter
       #2

    Just had a thought. Wouldn't the all round quickest, cheapest option be to fit a USB WI-FI adaptor?
      My Computer


  3. Posts : 276
       #3

    Same as FrankS , buy a cheap Win 10 compatible WiFi dongle.

    You could spend a long time trying to sort out drivers etc and still end up without a working WiFi connection , the dongle would solve it quickly.
      My Computer


  4. Posts : 1,871
    W10 pro x64 20H2 Build 19042.610
       #4

    Was this an upgrade install from W7 to W10 or a clean install ?

    I'd be pretty confident in saying that the Dell should work with W10 and I suspect a clean install would pick the required drivers up. There are always ways and means though even if not.

    Have you researched the Dells model number and seen if that sheds any light. You should be able to identify what wireless card/chip set is used and go from there.
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  5. Posts : 26
    windows10
       #5

    Top two solutions are given below

    1. Update Wi-Fi Adapter Drivers on Windows 10


    2. Command to Fix No Wi-Fi after Windows 10 Update
      My Computer


  6. Posts : 144
    Windows 10 Home 64bit Version 22H2
    Thread Starter
       #6

    Mooly said:
    Was this an upgrade install from W7 to W10 or a clean install ?

    I'd be pretty confident in saying that the Dell should work with W10 and I suspect a clean install would pick the required drivers up. There are always ways and means though even if not.

    Have you researched the Dells model number and seen if that sheds any light. You should be able to identify what wireless card/chip set is used and go from there.
    This was an upgrade from Windows Home 64 bit.
    I found no joy on their website so I phoned them. They said it was not compatible with Windows 10 even though I argued that it had run Win 10 earlier
      My Computer


  7. Posts : 144
    Windows 10 Home 64bit Version 22H2
    Thread Starter
       #7

    robertosburn said:
    Top two solutions are given below

    1. Update Wi-Fi Adapter Drivers on Windows 10


    2. Command to Fix No Wi-Fi after Windows 10 Update
    I didn't state it in the question but this is a Desktop PC. I didn't realise that Inspiron could also be a laptop.
    All things considered I think a WI-FI dongle is the best bet otherwise this could turn into a long drawn out affair.

    Thanks anyway
      My Computer


  8. Posts : 1,871
    W10 pro x64 20H2 Build 19042.610
       #8

    FrankS said:
    This was an upgrade from Windows Home 64 bit.
    I found no joy on their website so I phoned them. They said it was not compatible with Windows 10 even though I argued that it had run Win 10 earlier
    Thanks, I just wondered on that. This is one of those problems you need to be sat in front of and to have a play around.

    Is there an option to roll back the driver in device manager ?
    If windows has updated the driver then there may well be.

    You could also try uninstalling the driver completely and seeing if Windows picks anything up when you scan for new hardware in device manager.

    You could also try a wired LAN connection to see if a new driver can be found that way. There are lots of options, but its case of being determined and having a play.
      My Computer


  9. Posts : 144
    Windows 10 Home 64bit Version 22H2
    Thread Starter
       #9

    Mooly said:
    You could also try uninstalling the driver completely and seeing if Windows picks anything up when you scan for new hardware in device manager.
    Yes, I tried that & now after restarting, there's no network adaptor.
    It'd be easier if I had the machine here to play around. Trouble is that all this could take hours - it'd cost him far too much for my time.
    That's another reason why I'm looking for a quick solution: USB WI-FI adaptor.
    Now, when looking for one I find that many of them are said to have problems in Windows 10!
    If anyone knows of a surefire dongle that works I'd be interested.
      My Computer


  10. Posts : 49
    Windows 7
       #10

    I recently encountered this problem on a client's computer after an update. TCP/IP stack reset did the trick.

    Reset TCP/IP or Internet Protocol in Windows 10/8/7
      My Computer


 

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