1.    13 Mar 2017 #1
    Join Date : Jan 2015
    Posts : 19
    Win10 Tech Preview

    Cannot connect to Epson wifi printer from Win10 notebook


    Hi,

    I'm trying to install an Epson WF3520 Printer, connected to my network by wifi, onto a Windows 10 ACER laptop. (Anniversary update, and all other updates installed.)

    The printer, laptop and other computers on the network are all using reserved DHCP addresses. From the notebook, I can ping the gateway, as well as other computers on same network. I cannot ping the ip address of the printer (timeout). From another computer on the same network, I can ping the printer and gateway, 2 other computers (1 wifi, 1 ethernet), but cannot ping the notebook (also, timeout).

    The printer is already installed and working on other computers on the network, both wifi and ethernet, although I did have to remove and reinstall the printers on all other machines yesterday for unknown reasons. The printer was showing as offline on all computers - no idea why! AFAIK, this only happened over the last couple of days.

    I have......
    - verified all IP addresses using ipconfig, and also checking the router device list.
    - uninstalled the printer from the notebook, then attempted to add new printer. Port not found.
    - manually added new port by IP address. Printer installed but not responding (no test page).
    - done a Network Reset on the notebook
    - rebooted the router
    - updated notebook adapter device driver (Realtek RTL8723BS Wireless LAN 802.11n SDIO Network Adapter). No update available
    - run out of ideas!

    Any help would be appreciated. Thanks!
      My ComputerSystem Spec
  2.    13 Mar 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,035
    Windows 10 Pro Build 1703

    Hi greybat

    Any chance your wifi network on Acer laptop is set to Public?

    What ever you are using as firewall on Acer, disable it and Test. Of course the the network has to be set to private on Acer laptop.


    Ken
      My ComputerSystem Spec
  3.    13 Mar 2017 #3
    Join Date : Jan 2015
    Posts : 19
    Win10 Tech Preview
    Thread Starter

    Ken.....

    Well, that was very simple! Thanks very much for the tip. I have no idea how my network came to be public on that computer, but, once I changed that, the printer immediately appeared!

    Thanks again!
      My ComputerSystem Spec

 


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