Windows 10: Lost network connection

  1.    11 Mar 2017 #1

    Lost network connection

    My wife's brand-new Dell (win 10, 64 bit) suddenly lost the network connection. It says "Unidentified network".
    It's a directly wired connection, no router or modem involved. The same connection works just fine on two other PCs, one win 10, the other XP.
    I have tried all kinds of resets but nothing helps.
    Anyone have any idea what I should do next?
      My ComputerSystem Spec

  2.    11 Mar 2017 #2

    Wired directly to what?
      My ComputerSystem Spec

  3.    11 Mar 2017 #3

    To the Internet.
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 10,660
    Windows 10 Pro x64 Build 1803
       11 Mar 2017 #4

    Hi Ed.

    Interesting. Usually you need something to go from copper or glass to Ethernet. Are you just connecting it to a wall connection in a building that provides Internet.

    Is it possible that the other two devices are using a static IP address?

    Where your network shows in the systray is it saying cable disconnected or No Internet?

    Have you run the Network rest in Windows 10? Start => Settings => Network and Internet. Scroll down right hand side, Reset Network.

      My ComputerSystem Spec

  5.    11 Mar 2017 #5

    I have an Ethernet connecting coming down from a broadband antenna on the roof.
    That connection works fine on my other 2 PCs.
    The systray icon shows the yellow exclamation mark.
    When I tried that PC just a minute ago, the internet was back and everything seems to work fine.
    Go figure.
    Thanks for the help.

    Internet just went away, again. Yellow exclamation mark in systray, unidentified network out of the blue.
      My ComputerSystem Spec

  6. Caledon Ken's Avatar
    Posts : 10,660
    Windows 10 Pro x64 Build 1803
       11 Mar 2017 #6

    Thanks Ed.

    So are the other devices using a Static IP address?

    Did you try the Network Reset in settings?

    I would also look at updating driver for wired connection. I would also go to the power management tab for the adapter and uncheck, allow the computer to shut off this device to save power?

      My ComputerSystem Spec

  7.    11 Mar 2017 #7

    Thanks for the continued help, I really appreciate that.
    As to static IP addresses, I don't know. Is there any way to find that out?
    Network resetting did not work.
    I'll try to update drivers whenever the network comes back, if it does.
    Maybe it is any help, but this PC ran fine the past couple of weeks, those network outages just started a day ago.
      My ComputerSystem Spec

  8. Caledon Ken's Avatar
    Posts : 10,660
    Windows 10 Pro x64 Build 1803
       11 Mar 2017 #8

    Well it might of help

    If you go Start => Settings => Update and Security. On right near top, "Update history". Click once. Has something recently been installed, either Window Update or drivers?

    If you don't know about static ip's then it is likely they don't have to be set. I just thought maybe you get assigned addresses in this set up of yours.

    Yes there is a way to find out. Right click on Network icon in systray, click Open Network and Sharing, upper left, click on Change Adapter settings, click once on adapter you are using, right click, click properties, click once on Internet Protocol Version 4, click on properties. A window opens. If the option "Obtain Address Automatically' is selected then it is not a static ip.

      My ComputerSystem Spec

  9.    11 Mar 2017 #9

    Your not helping us we need to know what its connecting to as that may be the fault. Open a cmd pmompt the type

    ipconfig /all
    then type
    post results it will gives us an idea whats going on
      My ComputerSystem Spec


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