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  1.    09 Mar 2017 #1
    Join Date : Nov 2015
    Mars Hill, NC
    Posts : 14
    Windows 10 Home 64-bit (10.0, Build 14393)

    Issue connecting to new WiFi Networks


    I have been having issues with my laptop.

    I have an HP Envy DV7 Model: C2N70UA

    It was turned off for a few months, and when I turned it back on found out I could not connect to the internet, it gave a "connected no internet" message, but if I hovered over the wifi icon on taskbar, it would say "Unidentified Network".

    I did find that if I reset Network through Network Settings which runs netsh, after the reboot it would connect to a WiFi network, but if I tried to connect to another network I would have to reset network again and reboot to connect to it.

    I have tried rolling back the laptop, updating WLAN drivers, even tried installing an older driver that I knew worked perfectly in the past. So far nothing has fixed the issue.
      My ComputerSystem Spec
  2.    11 Mar 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,027
    Windows 10 Pro Build 1703

    Hi tlarseth

    While I'm not sure this is a solution could you please check your power mgmt options for your wireless adapter. First in device manager, there should be a power mgmt tab. I would remove check mark that allows Computer to power down device to save power.

    I would then head to advance power options. Under Wireless adapter make sure battery and plugged in is set to Maximum performance.

    Are you running any kind of network profiling software from HP. Can't remember what they called it, something like Wireless Assistant. If so I would review those settings.

    Would you mind sharing what wireless adapter you have.


    Ken
      My ComputerSystem Spec
  3.    11 Mar 2017 #3
    Join Date : Nov 2015
    Mars Hill, NC
    Posts : 14
    Windows 10 Home 64-bit (10.0, Build 14393)
    Thread Starter

    I have already set wifi to not turn off to save power, I do a lot of uploading of pictures and video for work, and they take a while on DSL, so I have already set them to not turn off.

    This is a fresh install of Windows 10, I am not running any OEM software on it.

    My WLAN card is Qualcomm Atheros AR9485.

    Yesterday it started booting me offline forcing me to reset network to reconnect while I was using the computer.
      My ComputerSystem Spec
  4.    12 Mar 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,027
    Windows 10 Pro Build 1703

    May I suggest you head to the HP site and download their driver for your card. If I've keyed in your laptop correctly it looks like they have V1.0 of the driver dated Feb 17, 2014. Some vendors will tweak drivers for their machines and an 8.1 driver should be fine.

    Not sure which driver you are running today but that is where is would start. Note driver number you have installed today so you can confirm installation of older driver. I would also create restore point before changing drivers.

    If that fails to correct situation then ....

    To be sure we are not dealing with network interference at a command prompt(admin)


    Netsh wlan show all
    (produces report on wireless. Once output is produced, click in command window, then Crtl + A, then open notepad and Crtl + C to paste. Post text file.)


    You can also run this tool which allows you to visualize your network and those around you. You said it has been a while since you last used, maybe an interfering network has been installed.

    inSSIDer 3.1.2.1 Download - TechSpot


    Other have found disabling IPv6 helps.

    https://support.microsoft.com/en-gb/...nts-in-windows

    Simple to turn off and back on with links in the link above.


    Ken


      My ComputerSystem Spec
  5.    12 Mar 2017 #5
      My ComputerSystem Spec
  6.    13 Mar 2017 #6
    Join Date : Nov 2015
    Mars Hill, NC
    Posts : 14
    Windows 10 Home 64-bit (10.0, Build 14393)
    Thread Starter

    I booted into safemode, uninstalled the WLAN drivers, and rebooted. I let Windows auto download the drivers (was hooked up to cat5 at time), and so far so good. I did some digging into log files, apparently the driver without being updated got corrupted somehow, and was tripping some weird error message about not loading right.

    Will post in a few days to let you all know if this fixed it or not.
      My ComputerSystem Spec
  7.    15 Mar 2017 #7
    Join Date : Nov 2015
    Mars Hill, NC
    Posts : 14
    Windows 10 Home 64-bit (10.0, Build 14393)
    Thread Starter

    *UPDATE*

    It is still doing it, but I have found that when the laptop tries to get a WLAN IP, it gets a link local instead. If I go into my wifi settings and manually set the information, then go back in and let it auto setup, it will go online. Here is the error I got earlier that made me check this setting,

    Click image for larger version. 

Name:	issue.jpg 
Views:	28 
Size:	45.8 KB 
ID:	125248

    Quote Originally Posted by Caledon Ken View Post
    May I suggest you head to the HP site and download their driver for your card. If I've keyed in your laptop correctly it looks like they have V1.0 of the driver dated Feb 17, 2014. Some vendors will tweak drivers for their machines and an 8.1 driver should be fine.
    Quote Originally Posted by Caledon Ken View Post

    Not sure which driver you are running today but that is where is would start. Note driver number you have installed today so you can confirm installation of older driver. I would also create restore point before changing drivers.

    If that fails to correct situation then ....

    To be sure we are not dealing with network interference at a command prompt(admin)


    Netsh wlan show all
    (produces report on wireless. Once output is produced, click in command window, then Crtl + A, then open notepad and Crtl + C to paste. Post text file.)


    You can also run this tool which allows you to visualize your network and those around you. You said it has been a while since you last used, maybe an interfering network has been installed.

    inSSIDer 3.1.2.1 Download - TechSpot


    Other have found disabling IPv6 helps.

    https://support.microsoft.com/en-gb/...nts-in-windows

    Simple to turn off and back on with links in the link above.


    Ken



    Here is that info,


    Code:
    Microsoft Windows [Version 10.0.14393](c) 2016 Microsoft Corporation. All rights reserved.
    
    
    C:\Users\Vegeta>Netsh wlan show all
    Wireless System Information Summary
    (Time: 3/15/2017 2:37:26 PM Eastern Daylight Time)
    
    
    
    
    =======================================================================
    ============================== SHOW DRIVERS ===========================
    =======================================================================
    
    
    
    
    Interface name: Wi-Fi
    
    
        Driver                    : Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
        Vendor                    : Qualcomm Atheros Communications Inc.
        Provider                  : Qualcomm Atheros Communications Inc.
        Date                      : 11/12/2013
        Version                   : 10.0.0.274
        INF file                  : ????
        Type                      : Native Wi-Fi Driver
        Radio types supported     : 802.11b 802.11g 802.11n
        FIPS 140-2 mode supported : Yes
        802.11w Management Frame Protection supported : Yes
        Hosted network supported  : Yes
        Authentication and cipher supported in infrastructure mode:
                                    Open            None
                                    Open            WEP-40bit
                                    Open            WEP-104bit
                                    Open            WEP
                                    WPA-Enterprise  TKIP
                                    WPA-Personal    TKIP
                                    WPA2-Enterprise TKIP
                                    WPA2-Personal   TKIP
                                    Vendor defined  TKIP
                                    WPA2-Enterprise Vendor defined
                                    Vendor defined  Vendor defined
                                    WPA-Enterprise  CCMP
                                    WPA-Personal    CCMP
                                    WPA2-Enterprise CCMP
                                    Vendor defined  CCMP
                                    WPA2-Enterprise Vendor defined
                                    Vendor defined  Vendor defined
                                    WPA2-Personal   CCMP
                                    Vendor defined  Vendor defined
        Authentication and cipher supported in ad-hoc mode:
                                    Open            None
                                    Open            WEP-40bit
                                    Open            WEP-104bit
                                    Open            WEP
                                    WPA2-Personal   CCMP
                                    Vendor defined  Vendor defined
        Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)
    
    
    
    
    =======================================================================
    ============================= SHOW INTERFACES =========================
    =======================================================================
    
    
    
    
    There is 1 interface on the system:
    
    
        Name                   : Wi-Fi
        Description            : Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
        GUID                   : d29fc31a-4b29-48bd-8aa3-f600d70086d1
        Physical address       : 74:e5:43:d6:cf:46
        State                  : connected
        SSID                   : Motoko
        BSSID                  : 10:da:43:2b:e7:a3
        Network type           : Infrastructure
        Radio type             : 802.11g
        Authentication         : WPA-Personal
        Cipher                 : CCMP
        Connection mode        : Auto Connect
        Channel                : 1
        Receive rate (Mbps)    : 54
        Transmit rate (Mbps)   : 54
        Signal                 : 100%
        Profile                : Motoko
    
    
        Hosted network status  : Not available
    
    
    
    
    =======================================================================
    =========================== SHOW HOSTED NETWORK =======================
    =======================================================================
    
    
    
    
    Hosted network settings
    -----------------------
        Mode                   : Allowed
        SSID name              : "Kyle"
        Max number of clients  : 100
        Authentication         : WPA2-Personal
        Cipher                 : CCMP
    
    
    Hosted network status
    ---------------------
        Status                 : Not available
    
    
    
    
    =======================================================================
    ============================= SHOW SETTINGS ===========================
    =======================================================================
    
    
    
    
    Wireless LAN settings
    ---------------------
        Show blocked networks in visible network list: No
    
    
        Only use GP profiles on GP-configured networks: No
    
    
        Hosted network mode allowed in WLAN service: Yes
    
    
        Allow shared user credentials for network authentication: Yes
    
    
        Block period: Not Configured.
    
    
        Auto configuration logic is enabled on interface "Wi-Fi"
        MAC randomization not available on interface Wi-Fi
    
    
    
    
    =======================================================================
    ============================== SHOW FILTERS ===========================
    =======================================================================
    
    
    
    
    Allow list on the system (group policy)
    ---------------------------------------
        <None>
    
    
    Allow list on the system (user)
    -------------------------------
        <None>
    
    
    Block list on the system (group policy)
    ---------------------------------------
        <None>
    
    
    Block list on the system (user)
    -------------------------------
        <None>
    
    
    
    
    =======================================================================
    =========================== SHOW CREATEALLUSER ========================
    =======================================================================
    
    
    
    
    Everyone is allowed to create all user profiles.
    
    
    
    
    =======================================================================
    ============================= SHOW PROFILES ===========================
    =======================================================================
    
    
    
    
    Profiles on interface Wi-Fi:
    
    
    Group policy profiles (read only)
    ---------------------------------
        <None>
    
    
    User profiles
    -------------
        All User Profile     : Motoko
    
    
    
    
    =======================================================================
    ========================== SHOW PROFILES NAME=* =======================
    =======================================================================
    
    
    
    
    Profile Motoko on interface Wi-Fi:
    =======================================================================
    
    
    Applied: All User Profile
    
    
    Profile information
    -------------------
        Version                : 1
        Type                   : Wireless LAN
        Name                   : Motoko
        Control options        :
            Connection mode    : Connect automatically
            Network broadcast  : Connect only if this network is broadcasting
            AutoSwitch         : Do not switch to other networks
            MAC Randomization  : Disabled
    
    
    Connectivity settings
    ---------------------
        Number of SSIDs        : 1
        SSID name              : "Motoko"
        Network type           : Infrastructure
        Radio type             : [ Any Radio Type ]
        Vendor extension          : Not present
    
    
    Security settings
    -----------------
        Authentication         : WPA-Personal
        Cipher                 : CCMP
        Security key           : Present
    
    
    Cost settings
    -------------
        Cost                   : Unrestricted
        Congested              : No
        Approaching Data Limit : No
        Over Data Limit        : No
        Roaming                : No
        Cost Source            : Default
    
    
    
    
    =======================================================================
    ======================= SHOW NETWORKS MODE=BSSID ======================
    =======================================================================
    
    
    
    
    Interface name : Wi-Fi
    There are 3 networks currently visible.
    
    
    SSID 1 : Motoko
        Network type            : Infrastructure
        Authentication          : WPA-Personal
        Encryption              : CCMP
        BSSID 1                 : 10:da:43:2b:e7:a3
             Signal             : 100%
             Radio type         : 802.11g
             Channel            : 1
             Basic rates (Mbps) : 1 2 5.5 11
             Other rates (Mbps) : 6 9 12 18 24 36 48 54
    
    
    SSID 2 : MyCharterWiFi10-2G
        Network type            : Infrastructure
        Authentication          : WPA2-Personal
        Encryption              : CCMP
        BSSID 1                 : c4:04:15:a3:2b:10
             Signal             : 44%
             Radio type         : 802.11n
             Channel            : 3
             Basic rates (Mbps) : 1 2 5.5 11
             Other rates (Mbps) : 6 9 12 18 24 36 48 54
    
    
    SSID 3 : DIRECT-
        Network type            : Adhoc
        Authentication          : Open
        Encryption              : WEP
        BSSID 1                 : 56:88:0e:ab:93:d2
             Signal             : 100%
             Radio type         : 802.11g
             Channel            : 1
             Basic rates (Mbps) : 6 12 24
             Other rates (Mbps) : 9 18 36 48 54
    
    
    
    
    =======================================================================
    ======================= SHOW INTERFACE CAPABILITIES ===================
    =======================================================================
    
    
    
    
    Wireless System Capabilities
    ----------------------------
        Number of antennas connected to the 802.11 radio (value not available)
    
    
        Max number of channels the device can operate on, simultaneously (value not available)
    
    
        Co-existence Support                        : Unknown
    
    
    
    
    Wireless Device Capabilities
    ----------------------------
    
    
    Interface name: Wi-Fi
    
    
        WDI Version (Windows)                       : 0.0.0.0
    
    
        WDI Version (IHV)                           : 0.0.0.0
    
    
        Firmware Version                            :
    
    
        Station                                     : Supported
    
    
        Soft AP                                     : Supported
    
    
        Network monitor mode                        : Supported
    
    
        Wi-Fi Direct Device                         : Supported
    
    
        Wi-Fi Direct GO                             : Supported
    
    
        Wi-Fi Direct Client                         : Supported
    
    
        Protected Management Frames                 : Supported
    
    
        DOT11k neighbor report                      : Unknown
    
    
        ANQP Service Information Discovery          : Not Supported
    
    
        Action Frame                                : Not Supported
    
    
        Diversity Antenna                           : Unknown
    
    
        IBSS                                        : Supported
    
    
        Promiscuous Mode                            : Supported
    
    
        P2P Device Discovery                        : Not Supported
    
    
        P2P Service Name Discovery                  : Not Supported
    
    
        P2P Service Info Discovery                  : Not Supported
    
    
        P2P Background Discovery                    : Not Supported
    
    
        P2P GO on 5 GHz                             : Unknown
    
    
        ASP 2.0 Service Name Discovery              : Not Supported
    
    
        ASP 2.0 Service Information Discovery       : Not Supported
    
    
        IP Docking Capable                          : Not Supported
    
    
        FIPS                                        : Supported
    
    
        Instant Connect                             : Not Supported
    
    
        Dx Standby NLO                              : Not Supported
    
    
        Extended Channel Switch Announcement        : Unknown
    
    
        Function Level Reset                        : Not Supported
    
    
        Platform Level Reset                        : Not Supported
    
    
        Bus Level Reset                             : Not Supported
    
    
        MAC Randomization                           : Not Supported
    
    
        Fast Transition                             : Not Supported
    
    
        MU-MIMO                                     : Unknown
    
    
        Miracast Sink                               : Unknown
    
    
        BSS Transition (802.11v)                    : Unknown
    
    
        IHV Extensibility Module Configured         : Not Supported
    
    
        Number of Tx Spatial Streams                : 0
    
    
        Number of Rx Spatial Streams                : 0
    
    
        Number of Concurrent Channels Supported     : 2
    
    
        P2P GO ports count                          : 1
    
    
        P2P Clients Port Count                      : 2
    
    
        P2P Max Mobile AP Clients                   : 128
    
    
        Max ANQP Service Advertisements Supported   : 0
    
    
        Co-existence Support                        : Unknown
    
    
    
    
    
    
    C:\Users\Vegeta>
    Right now I am running the HP drivers version 10.0.0.274 On the HP site it lists it as 1.00 under the windows 8.1 page, which HP said is the one they want us to use if we took the Win10 update.
    Last edited by tlarseth; 15 Mar 2017 at 13:45. Reason: Added extra info
      My ComputerSystem Spec
  8.    15 Mar 2017 #8
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,027
    Windows 10 Pro Build 1703

    Sorry I didn't really follow what was happen in the opening paragraph of your most recent post. I think you saying it doesn't get a valid IP address when it connects to router.

    A couple of things I would do. First tell your device not to connect to Open Networks automatically. From the report there is one, maybe you own, which has a signal strength of 100% and it is using the same channel. Do you recognize network name Direct-. There was another member and his device was trying to connect to open network when it should have been using secured network.

    To disable Start => Setting => Network and Internet => Wifi (from column on left)

    When Wifi info appears on right scroll down and shut off Wi-FI Sense, scroll some more, disable Hotspot, down some more disable "Paid Wifi"


    Next, at least for your home environment, assuming you access to router, you can enter router with your device connected and locate the section to reserve an IP address. Reserve the address assigned to laptop. This way your device will always be assigned the same address. (This address is reserved based on laptop's unique MAC address. Maybe hold off making this change until you see results of disabling the stuff above.

    Do you know who owns open network called Direct-

    Are you also able to connect through a network called Kyle or are you providing access through your device to other devices?


    Ken
      My ComputerSystem Spec
  9.    15 Mar 2017 #9
    Join Date : Nov 2015
    Mars Hill, NC
    Posts : 14
    Windows 10 Home 64-bit (10.0, Build 14393)
    Thread Starter

    The Network "Kyle" must be a network that was automatically setup by windows. I did a search on hosted networks and it apparently is internet sharing, as in an Ad-Holic network the computer runs. I just removed it from the system and will post back to see if maybe that is interfering.

    Direct I believe is my HP printer.


    *EDIT UPDATE*

    I rebooted my laptop a few times, so far so good after deleting and scrubbing all references to the hosted network.

    To do that you go into regedit, and deleted the HKEY_LOCAL_MACHINE\system\currentcontrolset\services\wlansvc\parameters\hostednetworksettings
    keys.
      My ComputerSystem Spec
  10.    15 Mar 2017 #10
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,027
    Windows 10 Pro Build 1703

    Cool. Thanks for posting back and keep it coming.


    Ken
      My ComputerSystem Spec

 
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