1.    21 Feb 2017 #1
    Join Date : Feb 2017
    Posts : 12
    Windows 10 64 bit

    Printer sharing on network


    I have a new MFC installed on a network computer but connected via USB. The printer is set up to share and I can connect and print from another desktop on a wired network. However, I can not load the printer utilities and remotely configure the MFC. The error message says the printer is offline. I want to be able to connect to the printer from my desktop and view the status and configuration.
    The MFC is a Brother, MFC-J6920DW.
    Please, I am a computer user not a techie so use layman's terms.

    Thank you.
    Tom R.
    Last edited by tlrsr; 21 Feb 2017 at 16:43.
      My ComputerSystem Spec
  2.    21 Feb 2017 #2
    Join Date : Oct 2013
    Posts : 342
    Windows 10 Pro x64, Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64

    Hi Tom and Welcome.

    Why not just connect that printer directly to the network rather than USB to one of the computers? That way it is independent and can be controlled from any computer on the network.

    Paul
      My ComputerSystem Spec
  3.    21 Feb 2017 #3
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,451
    windows 10

    The util will be looking for a usb connection have you checked on makers site they often have a network util for status etc and some even have remote scanning
      My ComputerSystem Spec
  4.    21 Feb 2017 #4
    Join Date : Feb 2017
    Posts : 12
    Windows 10 64 bit
    Thread Starter

    Paul, thanks for resonding.
    The way the office is set up there isn't an available network cable and the IT department will not run one or allow an additional router.
      My ComputerSystem Spec
  5.    21 Feb 2017 #5
    Join Date : Feb 2017
    Posts : 12
    Windows 10 64 bit
    Thread Starter

    Samurai. Thanks for the post.
    I was online with Brother support and they declined to help saying it was a Windows sharing problem and directed me to Microsoft.
      My ComputerSystem Spec
  6.    21 Feb 2017 #6
    Join Date : Feb 2017
    Posts : 12
    Windows 10 64 bit
    Thread Starter

    Also from my desktop, the MFC is accessed thru another computer that is connected to the MFC via a USB cable. The utility software thinks the printer is offline.
      My ComputerSystem Spec

 


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