1.    20 Feb 2017 #1
    Join Date : Aug 2014
    Posts : 148
    Windows 10 Home

    Losing WiFi


    I think I know my way around a computer but I am stumped. I decided to take my laptop outside today and as soon as I did I lost connectivity. I could not reconnect, it would try to connect to my network but tell me it was unable to connect. First thought was the WiFi driver so I updated to the manufacturer's most recent, but there was no change.

    I have two other laptops on the same network that do not have the issue so it is something specific to this one. I am at a loss what to do to troubleshoot this.

    Acer Aspire V5-572P-4429
    Qualcomm Atheros AR5BWB222 Wireless Network Adapter
    Driver Version: 10.0.0.318
      My ComputerSystem Spec
  2.    20 Feb 2017 #2
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,451
    windows 10

    Any error messages what happens when you try can you see it ok
      My ComputerSystem Spec
  3.    20 Feb 2017 #3
    Join Date : Aug 2014
    Posts : 148
    Windows 10 Home
    Thread Starter

    No error messages. Network troubleshooting says something like do I want to make X network (neighbors I guess) connect automatically, or something like that.
      My ComputerSystem Spec
  4.    22 Feb 2017 #4
    Join Date : Jul 2015
    Florida
    Posts : 210
    Windows 10 Pro 64-bit

    So what you are saying is after it dropped Wi-Fi, it can no longer connect at all anywhere? Like even if you put it right next to the router it won't connect? Did you try forgetting your router, and re-adding it? You may also want to unplug the router for a couple minutes, and then try again.

    If you can reconnect when the laptop is close to the router, it may just be the range is not good. That would explain why it picks up your neighbor's signal because that's the only one in range.
      My ComputerSystem Spec
  5.    22 Feb 2017 #5
    Join Date : Aug 2014
    Posts : 148
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by Bobby Phoenix View Post
    So what you are saying is after it dropped Wi-Fi, it can no longer connect at all anywhere? Like even if you put it right next to the router it won't connect? Did you try forgetting your router, and re-adding it? You may also want to unplug the router for a couple minutes, and then try again.

    If you can reconnect when the laptop is close to the router, it may just be the range is not good. That would explain why it picks up your neighbor's signal because that's the only one in range.
    I could connect when I got closer to the router. What's funny is the router I have is supposed to be so good, the T-Mobile version of the Asus RT-AC68U, yet I find it lousy. Its set up stock but wonder if something is messed up. I did restart it but it made no difference.

    Still think it has to be something with this computer as the other two don't lose connection at the same location. The WiFi adapter (listed above) isn't so good, but still I don't think the performance should be this bad.
      My ComputerSystem Spec
  6.    22 Feb 2017 #6
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,451
    windows 10

    download http://www.crewetown.co.uk/wireless.exe right click and choose run as admin very improtant post results
      My ComputerSystem Spec
  7.    25 Feb 2017 #7
    Join Date : Aug 2014
    Posts : 148
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by Samuria View Post
    download http://www.crewetown.co.uk/wireless.exe right click and choose run as admin very improtant post results
    Blocked as dangerous. What are you looking for?
      My ComputerSystem Spec

 


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