Can't connect to Internet

Hi.

Power management should be off for adapter, in device manager. Please do not let computer shut off device to save power. The idea behind power mgmt was to save power to extend battery or be greener when plugged in. It seems to cause more issues than it solves. Maybe it works on very new cards using very new protocols with new routers.

I would just click disable IPv6, the very lefty option. Ensure you have a restore point. You can turn it on using lower line.

Thanks for supplying adapter.


Ken


Edit 1: What is the make model of laptop please.

Morning.

Your computer should be used as you always used it. Shut it down when you don't want to use it for extended times, let it sleep other times.

What I requested you do is find your network adapter in the device manager, right click on it, click on properties, click on Power Management tab for that adapter. Uncheck allow this computer to shut off device or words to that effect. This prevents windows trying to power down your wireless adapter, that is it.

Then in your power plans, you said you had two, go into change advance setting and ensure the wireless adapter is at maximum power for battery and plugged in.

These changes do NOT change your computer's ability to sleep or hibernate or to be powered down.

To create a restore point type "Create a restore point " (do not type quotes)
into the cortana search bar. It should be right at top of list. Click on it.

Was looking up your adapter last night and found lots of issues with it and Windows 10. One article I came across said driver 10.0.0.326 worked on their Asus. So while not all Asus are the same this would be a good starting point. I would head to the Asus site and see if that one is listed under your laptop. Your laptop model is on the sticker, usually affixed to the bottom of you laptop.

Now while not a fix, your adapter is older and it may be simpler, faster and provide you with better results if you purchased a USB plug adapter. They can be had for around $25 dollar. Buy quality, your connection stability is extremely important.


Ken

Well progress. I have to have a better opening set of questions. LOL

I can't find that device but I did find a x551MA.

On this page they have your wireless driver version 10.0.0.287. Now you have to tell it you have windows 8.1. Not the number I gave you from googling last night but a start and close.

Asus Drivers

Now I would shut Windows Driver updates before updating
Windows + R keys
Enter Sysdm.cpl
Click on Hardware tab
Click on Device Installation Settings
Click on No
A menu appears (first time) click Never Install driver software.
You may get a warning. Click the option that says I’ll take care of it (not exact words)

Check what driver you have today and then check again after you install so you know you changed it.


Ken

Okay.

Right click on Start. Left click on device manager. Expand the heading Network Adapters (click on little triangle beside the words.)

right click on the wireless adapter, left click on the word properties. Left click on the tab Driver. It is all listed.

When you click on link, scroll down and in OS box, click on Windows 8.1 64 bit, (you need to check if your system is 64 or 32 bit).

A list of categories appear. Expand wireless adapter. Carefully look for specific driver. Download, create restore point and install.

Sure you could just click update driver. I think what I was trying to do was to get you an older driver. In a number of cases people have found that the newer driver actually makes things worse. Additionally vendors have been known to to tweak drivers to customize them for their devices. While this works short term it is a bad approach in my opinion as they do not keep their drivers up to date. Then the manufactures of the adapters release new and issues follow.

So the goal was to get you the original driver your machine came with to see if that provided stability.


Ken