Windows 10: Can't connect to Internet Solved

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  1.    24 Feb 2017 #11

    Yes and yes but I guess power management doesn't help if I unplug my computer from Power

    Qualcomm atheros ar9485 wireless network adapter

    Disabling IPv6 seems intense. Maybe just disabling it on a specific network adapter?
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 10,593
    Windows 10 Pro x64 Build 1803
       24 Feb 2017 #12


    Power management should be off for adapter, in device manager. Please do not let computer shut off device to save power. The idea behind power mgmt was to save power to extend battery or be greener when plugged in. It seems to cause more issues than it solves. Maybe it works on very new cards using very new protocols with new routers.

    I would just click disable IPv6, the very lefty option. Ensure you have a restore point. You can turn it on using lower line.

    Thanks for supplying adapter.


    Edit 1: What is the make model of laptop please.
      My ComputerSystem Spec

  3.    24 Feb 2017 #13

    so the computer should be forever on??

    Laptop is Asus. Not sure where to find model?

    eek. i went thru the easy fix first. i tried to look up create a restore point but i don't understand Create a restore point
    • From Start, type create a restore point.
    • Select Create a restore point from the search results.
    • Choose Create, and follow the steps to create a restore point.

      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 10,593
    Windows 10 Pro x64 Build 1803
       25 Feb 2017 #14


    Your computer should be used as you always used it. Shut it down when you don't want to use it for extended times, let it sleep other times.

    What I requested you do is find your network adapter in the device manager, right click on it, click on properties, click on Power Management tab for that adapter. Uncheck allow this computer to shut off device or words to that effect. This prevents windows trying to power down your wireless adapter, that is it.

    Then in your power plans, you said you had two, go into change advance setting and ensure the wireless adapter is at maximum power for battery and plugged in.

    These changes do NOT change your computer's ability to sleep or hibernate or to be powered down.

    To create a restore point type "Create a restore point " (do not type quotes)
    into the cortana search bar. It should be right at top of list. Click on it.

    Was looking up your adapter last night and found lots of issues with it and Windows 10. One article I came across said driver worked on their Asus. So while not all Asus are the same this would be a good starting point. I would head to the Asus site and see if that one is listed under your laptop. Your laptop model is on the sticker, usually affixed to the bottom of you laptop.

    Now while not a fix, your adapter is older and it may be simpler, faster and provide you with better results if you purchased a USB plug adapter. They can be had for around $25 dollar. Buy quality, your connection stability is extremely important.

      My ComputerSystem Spec

  5.    25 Feb 2017 #15


    Ohh ok. Thank you so much for explaining.

    Is it pointless Now to create a restore point though since I ran the Quick Fix already?

    Weird though. It's not like i always had this problem. Maybe related to a Windows update. Model # atheros/ar5b125 or x551m. I'm trying to look up drivers but I must be doing something wrong.

    Thx for the suggestion!
      My ComputerSystem Spec

  6. Caledon Ken's Avatar
    Posts : 10,593
    Windows 10 Pro x64 Build 1803
       25 Feb 2017 #16

    Well progress. I have to have a better opening set of questions. LOL

    I can't find that device but I did find a x551MA.

    On this page they have your wireless driver version Now you have to tell it you have windows 8.1. Not the number I gave you from googling last night but a start and close.

    Asus Drivers

    Now I would shut Windows Driver updates before updating
    Windows + R keys
    Enter Sysdm.cpl
    Click on Hardware tab
    Click on Device Installation Settings
    Click on No
    A menu appears (first time) click Never Install driver software.
    You may get a warning. Click the option that says Iíll take care of it (not exact words)

    Check what driver you have today and then check again after you install so you know you changed it.

    Last edited by Caledon Ken; 26 Feb 2017 at 10:38.
      My ComputerSystem Spec

  7.    25 Feb 2017 #17

    lol no worries.

    how do i know what driver i currently have?

    i don't know where to go via the link after i click 8.1
      My ComputerSystem Spec

  8. Caledon Ken's Avatar
    Posts : 10,593
    Windows 10 Pro x64 Build 1803
       26 Feb 2017 #18


    Right click on Start. Left click on device manager. Expand the heading Network Adapters (click on little triangle beside the words.)

    right click on the wireless adapter, left click on the word properties. Left click on the tab Driver. It is all listed.

    When you click on link, scroll down and in OS box, click on Windows 8.1 64 bit, (you need to check if your system is 64 or 32 bit).

    A list of categories appear. Expand wireless adapter. Carefully look for specific driver. Download, create restore point and install.
      My ComputerSystem Spec

  9.    10 Mar 2017 #19

    Can I just click on update driver after your second paragraph?
      My ComputerSystem Spec

  10. Caledon Ken's Avatar
    Posts : 10,593
    Windows 10 Pro x64 Build 1803
       11 Mar 2017 #20

    Sure you could just click update driver. I think what I was trying to do was to get you an older driver. In a number of cases people have found that the newer driver actually makes things worse. Additionally vendors have been known to to tweak drivers to customize them for their devices. While this works short term it is a bad approach in my opinion as they do not keep their drivers up to date. Then the manufactures of the adapters release new and issues follow.

    So the goal was to get you the original driver your machine came with to see if that provided stability.

      My ComputerSystem Spec

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